Lowe’s in Gilford, NH is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Feedback indicates a significant decline in customer service quality, with reports of rude and unhelpful staff, particularly in the appliance and garden departments.
Product Availability
Customers frequently noted issues with product availability, including items listed as in stock online but not found in-store.
Delivery Issues
Numerous complaints were made regarding delivery and installation services, highlighting problems with damaged items and poor communication.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, there were many instances where staff were perceived as unresponsive or dismissive.
Store Environment
The store was generally described as clean and well-stocked, but some customers reported issues with the condition of plants in the garden center.
MT
Michael Tatham
Jan 4, 2026
5.0
Quick stop for a few items, associates were helpful and friendly.
WB
Will Bond
Jan 3, 2026
1.0
I arrived to exchange an item from an Uber Eats order, and left vowing not to ever visit this location again, and to avoid Lowe’s whenever possible.
The returns cashier made a mistake and returned an item I asked for an exchange on. The item had been purchased on Uber Eats, so I have no access to the Visa card used for the purchase.
Things went seriously downhill when the assistant manager arrived. He had no solution other than I should follow up with Uber Eats to get my money back.
That was not acceptable to me, since it was Lowe’s mistake and I wasn’t going to sink hours trying to deal with automated customer support via an app.
He then told me “he’d be happy to spend 8 hours on the phone to get $150 back” acting as if I should somehow be grateful for the opportunity to fix his mistakes for him. However when I suggested he do that, he refused to even try. He also refused to try and cancel the refund. It seems he would rather I solve the issue than try and get his company’s credit card processing involved.
When I asked for the $150 credit towards (the more expensive) item I wanted he accused me of committing fraud and said if he gave me the credit I’d just go to another Lowe’s and get another $150.
It was practically a master class in making people never want to do business with your company: accusing me of fraud after his store messing up my exchange and refusing to do ANYTHING to solve it.
I asked for his manager (since his badge said he was assistant manager), but he said there was no one above him.
Buyer beware. The manager of this store literally has no willingness (or ability?) to solve problems his employees create.
RH
Randy Hawkins
Dec 10, 2025
1.0
Went in to the Gilford store this morning and bought five fairly small items. In fact! I carried the items in my arms without the need for a basket to the register. As I began checking out (at the self checkout) I tried fitting my first item in their new tiny plastic bags. Five items needed five bags. During this time a woman came over and said, “for $1.50 you can buy a larger bag to fit all the items.” I replied by saying, “it’s bad enough I have to do your job for free and now you want me to buy a bag to carry my items out”. ACE hardware is just down the road.
JG
Jennifer Grenier
Dec 7, 2025
5.0
This is one of my favorite stores!! They always have everything I need and then some, for work or personal needs. 💖 And the best part is that you can bring your dog!! 🤣🐾
DT
Dorothy Twaddle
Dec 1, 2025
5.0
Called to speak to someone in Appliances, but the department was busy. Bruce called me back promptly and was very pleasant and knowledgeable and he helped me over the phone, which saved me a trip into the store. I am very grateful. Highly recommend him at the Gilford Lowes Appliance Dept.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Gilford, NH offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, tools, outdoor furniture, gardening equipment, and more.
What services are available at Lowe's Home Improvement in Gilford?
Services include appliance installation, flooring installation, blinds and shutters installation, countertop installation, deck installation, HVAC installation, and many more home improvement related installation and repair services.
What are the store hours for Lowe's Home Improvement in Gilford?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sundays from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's Home Improvement in Gilford offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Gilford?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there recycling services available at Lowe's Gilford?
Yes, recycling services are available for electronics, light bulbs, and batteries.
Which nearby places can I visit after shopping at Lowe's Home Improvement in Gilford?
You can visit local spots such as Papa Gino's for pizza, Snowfox Sushi for Japanese cuisine, or Hannaford Supermarket for groceries, all conveniently close to Lowe's.
Where can I get my keys made or repaired near Lowe's in Gilford?
Minute Key and minuteKEY locksmith services are nearby for quick key making and repairs.
Are there any convenient banking or shipping services near Lowe's Home Improvement in Gilford?
Yes, Meredith Village Savings Bank and TD Bank are nearby, along with UPS Access Point locations for shipping and receiving packages.