Business Details
About
Hot Tub StoreSauna Store
Mainely Tubs has been serving Maine, New Hampshire & Massachusetts as the leader in hot tub, swim spa, and sauna sales and service since 1978. They currently support 30,000+ customers and have been ranked the world’s largest Hot Spring Spas store for over 15 years.
Mainely Tubs is dedicated to supporting their customers' continual enjoyment of the highest quality relaxation products including Hot Tubs from Hot Spring Spas, Caldera Spas, and Freeflow Spas; Swim Spas from Endless Pools Fitness Systems, Finnleo Saunas, and Covana hot tub & swim spa covers; as well as many hot tub water care supplies & accessories.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
126 reviews
5 stars
102
4 stars
8
3 stars
3
2 stars
5
1 star
8
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the knowledgeable and friendly sales team, highlighting their no-pressure approach and willingness to answer questions.
Delivery and Installation
While many reviews commended the efficiency and professionalism of the delivery team, some customers reported issues with communication and follow-up regarding delivery timelines.
Customer Service
Overall, customer service received mixed feedback; while many appreciated the responsiveness and helpfulness of technicians, others expressed frustration with communication and service fees.
Product Quality
Customers generally expressed satisfaction with the quality of the hot tubs and saunas, noting their enjoyment and effective performance.
Post-Purchase Support
There were notable concerns regarding post-purchase support, particularly related to warranty service and communication about repairs, with some customers feeling neglected after the sale.
- BSBethany Stockman6 days ago5.0Excellent customer service from the team at the Fryeburg fair to the scheduling department, right up to delivery! Looking forward to many relaxing years in our Hot springs salt water hot tub.
- MRMary RSNov 13, 20255.0If I could give 10 stars I would! Fantastic experience from every phone call, email or text leading up to our service call which went equally as well. Knowledge, friendliness, follow through and quality people are what makes a company. We’ll now be long time, happy customers since moving to the area. Thanks again Mainely, more companies should operate like you!
- BCBianca ContrerasNov 7, 20255.0Prince & his Lowell Ma 2 crew were amazing! They spent all morning making sure our swim spa fit perfectly in the space!
- RURandy UramOct 28, 20255.0Mainely Tubs have been wonderful to us so far. The buying process was easy and efficient. We worked with Matt out of the Bedford, NH showroom and Nick out of the Framingham, MA office (he was in the Danvers showroom when we met him). Both of them shared lots of good info with us and really helped us make our decision. Once we decided on the particular Caldera Hot Tub the communication from Mainely was tremendous. Lots of educational videos and documents to get us ready for our hot tub. The delivery guys were excellent. It was a wet day out when they delivered the hot tub so they had to work extra hard to get the hot tub over our grass and onto the concrete pad but they never complained and always had a good attitude. I was totally impressed with the delivery team. It was very easy to get things up and running. I had a few questions and I called customer service and they easily answered my questions. I'm very impressed with the people I have worked with so far. Thanks Mainely for everything you've done for us - we're loving our new hot tub.
- KSKelley Tree ServiceOct 15, 20255.0The tech that came to the house was knowledgeable, friendly, and explained what he thought to be the issue. When the tub continued to have issues shortly after the initial visit, he came right back with no fanfare, got to the cause of the issue, and there hasn’t been any trouble since. On an entirely separate note, after reading a one star review here by Sebastian, (and this doesn’t apply to me as my warranty has expired) I have to say that I fully agree that a diagnostic/travel fee for work required and determined to be under warranty is absurd. My tub lists for 20 grand. If it was brand new and shut down due to faulty components, and I was charged 165 just to look at it, I’d be a bit aggravated too. Probably wouldn’t leave a one star review about it, but I certainly wouldn’t be happy. Food for thought Mainley. Is the 165 that important to you as a company, to be charging your clients that just spent a considerable amount of money on your product only to have it break down due to no fault of their own?
Frequently Asked Questions About Mainely Tubs
What products does Mainely Tubs offer?
Mainely Tubs offers hot tubs, saunas, and swim spas from various brands including Hot Spring Spas, Caldera Spas, and Endless Pools Swim Spas.
What brands of hot tubs and saunas are available at Mainely Tubs?
They carry brands such as Hot Spring Spas, Caldera Spas, Nordic Spas, Freeflow Spas, Finnleo Saunas, and Dundalk LeisureCraft Barrel Saunas among others.
What are the store hours for Mainely Tubs?
The store is open Monday to Friday from 10 AM to 6 PM, Saturday from 9 AM to 4 PM, and Sunday from 10 AM to 16 PM.
Does Mainely Tubs offer delivery and pickup options?
Yes, they offer in-store pickup, curbside pickup, delivery, and no-contact delivery services.
How can I contact Mainely Tubs?
You can contact them via phone at +1 603-686-8182 or email relax@mainelytubs.com.
What payment options are accepted at Mainely Tubs?
They accept American Express, cash, check, Discover, financing, MasterCard, PayPal, and Visa.
Does Mainely Tubs have wheelchair accessible facilities?
Yes, the store has wheelchair accessible entrances and parking.
Which nearby places can I visit around Mainely Tubs?
Nearby you can visit nail salons like Glossy Nails, furniture stores like Sleepy's The Mattress Professionals, and restaurants such as Taco Bell and Luisa's Italian Pizzeria.
Are there beauty and spa services near Mainely Tubs where I can relax before or after my visit?
Yes, there are several nearby options including Macina Murray Hair Studio, Bella Body Bronze Tanning Boutique, Sunless Solutions - Custom Spray Tanning, ELLE VIE HAIR SPA & dry bar, Lisa and Company, and Jwskincare.
Is there a pharmacy or convenience store near Mainely Tubs for any last-minute needs?
Yes, Rite Aid is nearby which serves as a convenience store and pharmacy.
What services does Mainely Tubs provide apart from selling products?
They provide hot tub repair, sauna repair, and swim spa repair services, along with offering water care supplies, accessories, and maintenance contracts.