Business Details
About
Self-Storage FacilitySpareBox Storage
Situated in the heart of the Connecticut River Valley, Amherst is a town surrounded with natural beauty and diverse residents. Whether you have just moved into this beautiful area or have the honor of being a long-time resident, self-storage may be something you need now or in the future. If Amherst self-storage is something you need, SpareBox Storage has you covered with our Amherst storage units.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.6
21 reviews
5 stars
18
4 stars
1
3 stars0
2 stars0
1 star
2
- HShelen schweizerNov 6, 20255.0Alexia the customer service rep was wonderful To work with regarding renting a storage unit. Would recommend !
- PFPriscilla FoxSep 25, 20255.0We used Sparebox at this location for over 3 years and it was very convenient. The location is quiet and safe and the area is clean. It was easy to pay our bill online but the fee did increase considerably from when we first rented ($175 to $235), however that seems to be normal for storage companies. We canceled our unit because we needed a smaller one that they did not have available at that location. They didn't respond to our emails but we had no problem reaching anyone by phone and canceling was easy. Overall, this is a good, reputable company and I would rent from them again (at an introductory price!).
- JMJena MDec 8, 20241.0I want to start by saying I hardly ever leave reviews, especially negative ones. It has been nothing but a dumpster fire to work with this company. I called to get a storage unit, and I should have known it would be an issue when I couldn't sign the contract they sent me; after three times calling them, it was finally resolved. Furthermore, the unit they had initially assigned me to when I arrived was occupied by another tenant. I called to inform the business, and they assigned me a different unit. I asked for a new contract with the correct unit and price, reflecting that. I also had to call several times to ensure this was entirely correct. Through this process alone, I had spoken with many different receptionists and even a superior, telling me everything was taken care of. Several people told me they would call me back after the issue was resolved. No one ever called back. To make matters worse. I have now gotten several calls telling me I'm being charged a clean-out fee for the unit that was initially locked and that I was never assigned to. This is now the second time this has happened, and I've called and explained the situation several times. Again, the receptionist told me they would send it to corporate and give me a callback, and never did. Well, to top it all off, my husband went to the storage unit this morning to collect some items, and there is now a new lock outside our unit. Regardless, we now do not have access to our unit, which is extremely inconvenient. I'm also wondering if our stuff is still in our unit or if it's been removed. We have been paying for our unit every month and on time! I'm beyond frustrated. You are never allowed to talk to the property manager; there is never someone onsite. DO NOT RENT HERE.
- LYLee YoNov 28, 20235.0Excellent Miss Petrone
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the access hours for SpareBox Storage in Amherst?
SpareBox Storage in Amherst is open daily from 5:00 AM to midnight, allowing customers flexibility to access their units throughout the day and late into the night.
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online through the website, on location using the 24-hour on-site rental kiosk, or by calling customer service at (833) 777-7273 for assistance.
What payment options does SpareBox Storage accept?
SpareBox Storage accepts American Express, Discover, MasterCard, Visa, and payment by check.
Is SpareBox Storage a contactless facility and how does it operate?
Yes, SpareBox operates contactless with no on-site property manager. Customers are encouraged to use the website or on-site kiosks for rentals, payments, and account management. Assistance is available by phone.
Can I pay my storage unit rent with cash at SpareBox Storage?
No, cash payments are not accepted. Customers preferring cash are encouraged to use prepaid debit cards available at most grocery stores, pharmacies, and convenience stores.
Do I need insurance coverage for my storage unit?
Yes, tenant insurance or a protection plan is required to protect your belongings against risks like fire, burglary, or natural disasters.
What nearby storage options are available near SpareBox Storage in Amherst?
Nearby storage options include Countryside Self Storage, providing additional self-storage solutions in the Amherst area.
What local services are near SpareBox Storage that customers might find useful?
Near SpareBox Storage, customers can find services like U.S. Army Recruiting Amherst Station for recruitment needs, and legal services like Dwight D. Sowerby, Attorney and SML Bankruptcy Law Center.
Are there health and wellness facilities close to SpareBox Storage?
Yes, facilities such as Granite State Family Health, Amherst Physical Therapy, and Wright and Associates Family Healthcare are nearby for medical and therapeutic needs.
What are the online service hours for SpareBox Storage?
Online customer service is available Monday through Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 6:30 PM to assist with your needs.