Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Papillion, NE Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,554 reviews
5 stars
919
4 stars
378
3 stars
115
2 stars
33
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for being unprofessional or unresponsive.
Product Availability
Customers appreciated the wide selection of products available, often finding what they needed, though some reported issues with missing parts or defective items.
Delivery Issues
Numerous complaints regarding delivery service, including delays, poor communication, and unsatisfactory installation experiences.
Store Environment
Generally positive feedback on store cleanliness and organization, with many customers noting friendly staff interactions.
Returns and Refunds
Challenges reported with the returns process, particularly when receipts were lost or items were defective, leading to frustration among customers.
- TPTiffany PotterNov 15, 20254.0Came to Lowe's for the kid's building series. The kids got to build a letter box this month and had a lot of fun. The staff is always friendly and helpful every time we come to Lowe's.
- JZJeremy ZerzanNov 8, 20254.0Friendly helpful staff is something you can always count on at Lowe’s. Only 4 stars due to the poor quality copper pipe they had. All were bent and plumbing isles looked like a bomb went off. Nothing horrible. Will shop with them again.
- LNLEA NORTONNov 1, 20255.0Had a return to make and staff made it easy. Return desk right near entrance!
- NNNathanOct 31, 20251.0I recently purchased a Toro mower from this store and had a great experience. Because of the $ (over $6k) amount of the purchase I received $90 in My Lowes rewards money. I tried to use it today and it was gone. I called customer care and was told the money automatically expires in 30 days if no expiring period is stated and was told I needed to read the terms and conditions under the link. I did not receive an email or in app message about the points or them expiring. Customer care stated they could send a 1 time $25 off courtesy coupon and that’s it. Very disappointed.
- BMBella MatthewsOct 26, 20255.0Will from flooring was incredibly helpful and kind!! He went the extra mile helping me and my friends find exactly what we were looking for, for an event we were setting up. I cannot thank him enough for his patience. An amazing employee!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Papillion, NE?
You can find a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Papillion, NE?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my online order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if the status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there language support options available at Lowe's in Papillion?
Lowe's supports English and Spanish languages, and also offers in-store translation services for other languages.
Does Lowe's provide installation services?
Yes, Lowe's offers a wide range of installation services including appliances, blinds, cabinetry, flooring, doors, windows, and more.
Can you tell me about nearby places where I could grab a meal before or after shopping at Lowe's?
Nearby, you can find several restaurants such as Pizza Ranch, Wingstop, Which Wich, Crumbl Cookies, Panera Bread, Chick-fil-A, McDonald's, On The Border, and Panda Express, perfect for a meal before or after your visit.
Are there other stores close to Lowe's where I can shop for clothing or beauty products?
Yes, nearby Kohl's offers clothing and children's clothing, and within Kohl's you can find Sephora for cosmetic and beauty supplies.
Is there a propane supplier near Lowe's for grilling needs?
Yes, Blue Rhino Propane Exchange is located near Lowe's and can supply propane for your grilling needs.