Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Omaha, NE Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,164 reviews
5 stars
666
4 stars
307
3 stars
79
2 stars
29
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unresponsive.
Product Availability
Customers appreciated the wide selection of products available, but there were complaints about inaccurate online inventory and issues with product delivery.
Store Environment
The store is generally described as clean and well-organized, contributing to a pleasant shopping experience.
Installation Issues
Many customers reported significant problems with installation services, including delays and poor communication regarding appliance deliveries.
Staff Knowledge
Several reviews highlighted the helpfulness and expertise of staff members, particularly in departments like paint and appliances.
- TFTom FritzNov 2, 20255.0Always have what I need. Great staff!
- JSJohn SchellOct 26, 20254.0It's a nice place to shop for home improvement items. Staff is friendly and the place is clean and organized.
- ESEric StephensonOct 16, 20251.0Worked with Lowes for a full kitchen remodel. Worst customer experience of my life. It's not the cost but the complete lack of care with the third party contractors and zero communication. Been without a sink for two months because they would schedule countertops until after cabinets installed and only told day of the temporary sink they advertised is not available. Third party contractors left work undone still do not have a cabinets completed. Today the countertop people incorrectly put all the drawers back. There is zero responsibility because everything is done by independent contractors who clearly do not like working with Lowes. I was dumb for thinking a big box store would be easier because they can handle everything. My complaints have been ignored my cabinets are unfinished but no one will take responsibility. Had to cancel the backsplash install because they made a mistake on the signed contract and refused to make it right. Do not work with Lowes on any projects involving contractors. They seem to be in a contest with each other on who can blame the other more and make your life miserable in the process.
- CTCraig ThompsonOct 12, 20255.0On a night where I was already frustrated by the poor service from your competitor across the street. I came into your store, and was helped by Lauren, who stopped twice to make sure I was finding everything I needed. I appreciate it immensely. I found the products I need, and will return.
- JSJamie SueOct 7, 20251.0No stars!! Incredibly disappointing and infuriating! My parents bought a fridge here and they offered no delivery options. They didn't even want to hang on to it until my parents found a way to get it home. Once they got it home and into the kitchen, the fridge didn't work. My parents called Lowe's and they refused to stand behind it and said it was a kitchenaid problem and essentially washed their hands of it. My parents have had to throw out some food, which I believe they will help reimburse , so that it's something I guess. And now they have to wait for a kitchenaid repairman to come on Friday after just buying a brand new fridge that they can't use. Very poor customer service and product! It shouldn't have been on their floor to be sold if it wasn't working.And they should be standing behind what they sell. I know I will tell everyone I know not to shop there and I will not shop there either. I will spend my money at Menards or Home Depot
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Omaha offer?
Lowe's offers hardware, building materials, appliances, paint, patio furniture, home décor, tools, flooring, plumbing, decking, grills, lumber, and gardening supplies. They also provide installation services and advice for DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Omaha?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM, with special holiday hours for certain dates.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent for status changes.
What payment options are accepted at Lowe's Home Improvement in Omaha?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa payments.
Are there any special services related to installation at Lowe's?
Yes, Lowe's offers installation services for appliances, cabinets, flooring, doors, windows, lighting, HVAC, and more.
Is Lowe's Home Improvement located near any dining options?
Yes, Chipotle Mexican Grill, a fast food and Mexican restaurant, is nearby for a convenient meal before or after your visit to Lowe's.
What nearby places can help if I need locksmith services while visiting Lowe's?
Minute Key and minuteKEY, both key and locksmith services, are nearby and can assist with key-related needs during your Lowe's visit.
Are there any nearby fitness or active life clubs near Lowe's Home Improvement in Omaha?
TITLE Boxing Club Omaha, a kickboxing and boxing gym, is close by, so you can fit in a workout session before or after shopping at Lowe's.
What types of brands and products can I expect at Lowe's Home Improvement?
Lowe's carries brands like GE, Whirlpool, Samsung, Craftsman, Dewalt, Kohler, and more, with products in appliances, tools, flooring, plumbing, and outdoor equipment.