Lovesac

Reviews

• SP

  Selena Perkins

  Dec 17, 2025
  5.0
  Plan on getting one
• MK

  Mark Kier

  Sep 16, 2025
  1.0
  I purchased a LoveSac Sactional on August 10th. The full product arrived quickly. However, the wooden legs on several pieces were poorly made and the metal dowell simply came out of the leg while inserting the leg into the sactional piece. I called and asked for replacement items on Auguts 15th. They approved the order. They hadn't shipped by Sep 11th and I called back. It seems there was"some hiccup" that caused my order fall through the cracks. They offered me a free blanket and stated that they would "expedite" my order. It is now September 17th and the orders for both products are still "processing". Mind you I have a $7500 sactional that is STILL not completely put together since early August. I should have sent the whole thing back! UNSATISFACTORY!!!!
• AO

  Annette Otteman

  Nov 22, 2020
  5.0
  I would give Lovesac more stars if I could! We love our sactional and their customer service is second to none!
• JS

  Jennifer Saunders

  Dec 13, 2019
  5.0
  Not only do I LOVE my Lovesac Sactional - immensely - and I went to KC, MO to the showroom there to purchase mine before Omaha got a showroom at Regency - BUT - Sean (in the Omaha Store) and Preston (in the Kansas City Store) have been PHENOMENAL!!!!! My original purchase in KC was a LOT of pieces and Preston spent so much time with me over the phone and email before we drove down and a good three hours with us while we were there - making sure we had the right size, etc.!! It IS a BIG purchase! THEN - we got a showroom in Omaha!! I HAD to go. So I went there during the Grand Opening and Preston was there! Great to see him! Great guy! So I ordered another piece and an accessory - which I LOVE! Unfortunately though - I am NOT a huge fan of FEDEX who delivered my additional side to the wrong address and wouldn't make it right! BUT - through it ALL - Sean at Regency - was AMAZING!! We are now BFF's!! Seriously! If everyone did their job like he does his - this world would be amazing. I can't say enough about how impressed I am. He spent so much time with me - and FEDEX - trying to figure it out. In the end - they ordered me a new one and it should be here tomorrow. While I am happy to have this almost resolved - I will almost miss talking to Sean everyday!! That says a LOT! As for the furniture - its AWESOME - so versatile, comfortable, easily maneuverable, eco-friendly - I could go on and on. Go to the website - watch the video's - it's pricey - but worth it! Finally a sectional that one person can move! Or you can make it into a couch and a chair or whatever - the possibilities are endless! My next goal is to meet the owner, Shawn Nelson. I missed him at the Grand Opening and I was pretty bummed. I'd like to shake his hand!

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