Lowe's Home Improvement

Reviews

• EM

  Ed Minnesota

  Apr 18, 2026
  5.0
  The rating is directly proportional to the service provided.
• GH

  gaynor henry

  Apr 13, 2026
  5.0
  Love Lowe’s. They even have pet food now, and pretty much everything else. Plus various discounts, such as a military discount. Staff are helpful too.
• DF

  David Fitzpatrick

  Apr 6, 2026
  1.0
  Horrible service , no respect for a contractors time . I wasted a full day just to Oder one kitchen cabinet set total of 16 Came in in three separate orders each time you wait a hour even when you call in advance.
• AA

  Aspendawn

  Mar 19, 2026
  5.0
  John in the paint department was so helpful! I had a pretty long list of paints I needed and he got them finished quickly.
• WB

  Wendell Bruce

  Feb 18, 2026
  3.0
  Called Lowes Grand Forks and no one answers the phone. You get an AI assistant which is super annoying! Finally, after going through teleprompts, you get an actual Lowe's operator on the phone and she switches you to appliances where no one picks up. So you have to hang up and start all over again with the AI assistant whenever you just want to talk to an actual person! Finally, you get James the floor manager who is reluctant to help you with your debit card purchase because he tells you you could purchase your fridge online after you just spend the last 10 minutes trying to get an actual person on the line. So James the floor manager agrees to help you with you debit card purchase, but then whenever you are going to thank him for his assistance, James the floor manager hangs up on you! He actually hung up on me can you believe that! Then, I get to the Grand Forks, ND Lowe's location to pick up our fridge and James the floor manager reassured me that he would have the fridge pulled. It was not. And Jon, another manager, was not helpful at all and told me I had to use one of the machines on the side of pickup in order to get the fridge pulled whenever I shouldn't have had to do so if James the floor manager would have done his job. Finally, I ask for James the floor manager. He is actually standing right in front of me wearing a name tag that says James. I ask him if he is James and he says no. Can you believe that! I turn to Jon the other manager and I ask Jon, is there another James or something? And Jon says no. I turn back to James and I ask well are you James or not? And he says oh yeah, I'm James sorry about that. He probably felt ashamed because he hung up on me or thought I was there to make a complaint about something and didn't want to be James. Weird. Oh and when I first came into the store, I asked one of the long haired male associates if he was James and he said nope, and proceeded to turn his back on me and walk away from me! This Lowes store is really lacking in good customer service and social skills except for Spencer. Spencer, a regular floor associate, pulled our fridge and Jon kept stating that they can't help us strap it down. But I had an injured left shoulder and a hernia, so I was unable to strap the fridge down myself and I conveyed that to James in advance and I also conveyed that to Jon. I proposed to Jon that I could sign a waiver or write out on a piece of paper a waiver absolving Lowe's of any liability if someone could just help me. Well, Jon's lip was dragging over this and he kept saying how they weren't supposed to help the customer strap the merchandise down, but I reiterated that it would be ok. Well, Spencer, Jon, and another woman loaded our fridge in the back of our pickup box. And then I bought some ratchet straps. And Spencer was so kind to help me with strapping our fridge down and it only actually needed one strap over the top and then I had two rubber straps that I brought with me and Spencer rubber strapped it on the side for me. Thank you so much to Spencer for helping me to secure our fridge in the back of our pickup box. He even made small talk with me and it really went a long way with me. I will never forget Spencer and what he did for me that day. My son and his friends helped to unload our fridge whenever I arrived home and our fridge is now sitting in our kitchen and is working properly. I'm not saying that Lowe's of Grand Forks is a bad place because they actually had a good deal for us that day. Our fridge was on sale and we saved $320 on it. What I am saying is that the other staff members mentioned above could have been more like Spencer and tried harder to make me feel more welcomed as a Lowe's customer. Maybe some further sensitivity training is necessary here as well as computer based learning in order to retrain the above mentioned staff so that in the future, they will treat Lowe's customer's with more respect and sensitivity.

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