Find everything you need for home upgrades at Lowe’s in Grand Forks, ND, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Mixed reviews on customer service, with some praising helpful staff while others reported rude or unhelpful interactions.
Delivery Issues
Numerous complaints about delivery problems, including missed deliveries, damaged items, and poor communication regarding delivery schedules.
Product Availability
Customers appreciated the variety of products available, but some expressed frustration over pricing and inventory issues.
Employee Training
Feedback indicates a need for better training among employees, particularly regarding delivery policies and customer service.
JS
Jane Smith
Dec 26, 2025
3.0
Employees need more training on delivery policies and procedures. Due to a lack in training, a delivery could not be completed on the expected day and the customer ultimately decided to pick up which in this weather is very inconvenient. Thank you!
JS
Jericka Spanier
Dec 10, 2025
1.0
Horrible and I mean horrible business! Would not honor the ticket price on the item we bought! It was their mistake and we got charged an extra $157 dollars!! Why would a big business not honor the sticker price!! BAD BUSINESS ALL Around!! We’ll be taking our business elsewhere! 🙄
KN
Kellie Nice
Dec 3, 2025
5.0
We had such a wonderful experience working along side with Warren in designing a custom bathroom vanity. He is incredibly knowledgeable and patient, and helped us create the perfect plan for the space. We truly appreciated the expertise and attention to detail. I have to be honest, the only reason we didn’t end up placing the order with Lowes was because of the pricing. Even with a black friday discount, the 3 competitor prices in Grand Forks was significantly lower. So significant, it could not be ignored. It had nothing to do with the service — your assistance was outstanding. 100% recommended Warren to other friends and family and will continue to do so.
DA
David Arreola
Nov 19, 2025
5.0
Great staff and clean store. Online product location maps could use some work.
SC
Shandi Raye Callenius
Nov 10, 2025
1.0
Rented a carpet shampooer and it was broken, wasted a whole bottle of my own solution and simply asked for a refund after we went back twice for an exchange and they simply said they couldn’t give me a refund. Go to Home Depot, not Lowe’s. They give you your money back!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products does Lowe's Home Improvement in Grand Forks offer?
Lowe's offers a wide range of quality hardware and construction products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Grand Forks, ND?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement in Grand Forks offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I find a specific product online from Lowe's?
Use a keyword, Lowe's item number, brand, or manufacturer's model number to search. You can also browse by department on their website.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return through your Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement in Grand Forks?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Moen, Kohler, Kobalt, Maytag, and many others.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places of interest near Lowe's Home Improvement in Grand Forks?
Nearby places include Minute Key for key and locksmith services, Michaels Stores for arts and crafts, Bed Bath & Beyond for home goods, Holiday Inn Express & Suites for accommodations, and IHOP for breakfast and brunch.
How can customers visiting Lowe's Home Improvement benefit from nearby stores like Michaels and Bed Bath & Beyond?
Customers can conveniently shop for complementary home improvement and décor needs. Michaels offers arts, crafts, and hobby supplies, while Bed Bath & Beyond provides a variety of home goods, making it easy to complete projects or find finishing touches in one area.
What nearby dining options are available for customers visiting Lowe's Home Improvement?
Customers can enjoy nearby restaurants such as IHOP for breakfast and brunch, NASCAR Refuel Tenders & Burgers for casual dining, and Charras Grand Forks for Tex-Mex cuisine, offering convenient meal options before or after shopping.