Lowe's Home Improvement

Reviews

• CM

  Carolyn Moore

  6 days ago
  5.0
  The staff was very helpful In helping me find the quirky little items I needed. The prices were reasonable.
• WB

  Wendell Bruce

  Feb 18, 2026
  3.0
  Called Lowes Grand Forks and no one answers the phone. You get an AI assistant which is super annoying! Finally, after going through teleprompts, you get an actual Lowe's operator on the phone and she switches you to appliances where no one picks up. So you have to hang up and start all over again with the AI assistant whenever you just want to talk to an actual person! Finally, you get James the floor manager who is reluctant to help you with your debit card purchase because he tells you you could purchase your fridge online after you just spend the last 10 minutes trying to get an actual person on the line. So James the floor manager agrees to help you with you debit card purchase, but then whenever you are going to thank him for his assistance, James the floor manager hangs up on you! He actually hung up on me can you believe that! Then, I get to the Grand Forks, ND Lowe's location to pick up our fridge and James the floor manager reassured me that he would have the fridge pulled. It was not. And Jon, another manager, was not helpful at all and told me I had to use one of the machines on the side of pickup in order to get the fridge pulled whenever I shouldn't have had to do so if James the floor manager would have done his job. Finally, I ask for James the floor manager. He is actually standing right in front of me wearing a name tag that says James. I ask him if he is James and he says no. Can you believe that! I turn to Jon the other manager and I ask Jon, is there another James or something? And Jon says no. I turn back to James and I ask well are you James or not? And he says oh yeah, I'm James sorry about that. He probably felt ashamed because he hung up on me or thought I was there to make a complaint about something and didn't want to be James. Weird. Oh and when I first came into the store, I asked one of the long haired male associates if he was James and he said nope, and proceeded to turn his back on me and walk away from me! This Lowes store is really lacking in good customer service and social skills except for Spencer. Spencer, a regular floor associate, pulled our fridge and Jon kept stating that they can't help us strap it down. But I had an injured left shoulder and a hernia, so I was unable to strap the fridge down myself and I conveyed that to James in advance and I also conveyed that to Jon. I proposed to Jon that I could sign a waiver or write out on a piece of paper a waiver absolving Lowe's of any liability if someone could just help me. Well, Jon's lip was dragging over this and he kept saying how they weren't supposed to help the customer strap the merchandise down, but I reiterated that it would be ok. Well, Spencer, Jon, and another woman loaded our fridge in the back of our pickup box. And then I bought some ratchet straps. And Spencer was so kind to help me with strapping our fridge down and it only actually needed one strap over the top and then I had two rubber straps that I brought with me and Spencer rubber strapped it on the side for me. Thank you so much to Spencer for helping me to secure our fridge in the back of our pickup box. He even made small talk with me and it really went a long way with me. I will never forget Spencer and what he did for me that day. My son and his friends helped to unload our fridge whenever I arrived home and our fridge is now sitting in our kitchen and is working properly. I'm not saying that Lowe's of Grand Forks is a bad place because they actually had a good deal for us that day. Our fridge was on sale and we saved $320 on it. What I am saying is that the other staff members mentioned above could have been more like Spencer and tried harder to make me feel more welcomed as a Lowe's customer. Maybe some further sensitivity training is necessary here as well as computer based learning in order to retrain the above mentioned staff so that in the future, they will treat Lowe's customer's with more respect and sensitivity.
• LM

  Large Marge

  Jan 18, 2026
  1.0
  Do not, I repeat DO NOT use their install services. There is 1 company that they contract with and that company has cost me way too much time, effort, headache and wages lost. They showed up for less than half a day for 3 days to install 2 doors and 2 storm doors. I had to take 3 full days off of work and pay to take my dog to the kennel to accommodate their 3 half days of work. This doesn't even take into account the 2 or 3 appointments prior to the install that allowed them to take measurements and assess the situation. Thirteen days after the install started (keep in mind install took 3 days...April of 2025) I notified the Lowes Install company that we had issues with the doors. It is now mid-January 2026 and our doors are in such terrible working order that one of them is leaking air all the way around. I am so very disappointed in the work delivered and the amount of time it took to get these doors installed, only to have more cold air coming in through our closed doors than we did before they replaced the decades old doors. The installer has assured the lowes folks that the work order has been completed and all problems have been resolved and thats just absolutely not true. I refuse to have them even come out again to fix anything under the 1 year warranty because I keep getting nowhere. No fixes, no resolution, just rescheduling and directions on how to remedy something ourselves. That's not exactly how a warranty works, folks. 0/10 do NOT recommend
• MR

  Michele Rigdon

  Jan 18, 2026
  5.0
  The sales guy in the freezer department was very helpful and great . He got me set up with no problem
• JB

  Joe Blankenfeld

  Jan 15, 2026
  3.0
  Other than the oft-outrageous prices Lowes charge, I'm grateful for its presence here in Grand Forks.

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