Brand Certified
Lowe's Home Improvement
4.1(2670 reviews)
Certified by Lowe's Home Improvement • Apr 26, 2026
Business Details
5901 University Parkway, Winston Salem, NC
27105, United States
Certified by Lowe's Home Improvement • Apr 26, 2026
(336) 377-3800
Certified by Lowe's Home Improvement • Apr 26, 2026
https://www.lowes.com/store/NC-Winston-Salem/0480
Certified by Lowe's Home Improvement • Apr 26, 2026
About
Certified by Lowe's Home Improvement • Apr 26, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Winston Salem, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 26, 2026
Lowe's Home Improvement
5901 University Parkway, Winston Salem, NC
27105, United States
Hours
Certified by Lowe's Home Improvement • Apr 26, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
2,670 reviews
5 stars
1,473
4 stars
619
3 stars
212
2 stars
88
1 star
278
- CFCrystal FarrisApr 21, 20261.0I just had the worst retail experience of my life. Went in to get a grill, was supposed to be in stock, they couldn't locate it, we waited almost two hours...I wanted to purchase the floor model since we had been there so long, there were two associates doing everything they could to help us. Someone who I assume has the management title stepped in, his name was Terrell, (I'm pretty sure) and he proceeded to tell me that I didn't want the floor model, that they always get returned, I was willing to take that chance but then he said it would be sold as is and I couldn't return it if something was wrong with it, first of all, one of those statements has to be a lie, do they get returned or are they sold as is??? He was very unprofessional and was of no help at all, I could tell he was just trying to get rid of us and it worked...we had been patient for almost two hours and left with nothing...yes I did storm out, it was warranted, steer clear of this location for anything that you can't pull off the shelf yourself. It is clear that some of their management team really needs to take a class on customer service. This literally ruined my evening. I wish I could give zero stars.
- TCThe Town CobblerApr 15, 20261.0I had to wait over 10 minutes to get two small boxes for a delivery order and because of that it made my delivery late to the customer as well as I had another order from another store and I was late delivering that one too because of it.
- TKTammy KerperienApr 3, 20265.0Employees were very nice. Check-out was fast. Beautiful flowers and plants.
- KNKimberly NorvellMar 30, 20261.0Ordered mulch to be delivered and it was delivered to wrong address. Called to let them know someone was supposed to reach out to correct never called. Thankfully I recognized the picture of the delivery and went to get it from the other house and moved it to my house. WILL NEVER ISE DELIVERY SERVICE AGAIN
- MWMadMax WellSmartMar 24, 20265.0What's happening at Lowes? They are selling Carhartt clothing. This is a big plus and wondering why it took so long for them to do this. They seemed to have gotten better with customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified April 26, 2026Yext Knowledge Graph
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