Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Winston Salem, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,126 reviews
5 stars
1,239
4 stars
476
3 stars
162
2 stars
81
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude or unhelpful interactions, particularly with management and the installation department.
Product Availability
Many customers appreciated the wide selection of products available, noting that they could find everything they needed for their projects.
Delivery Issues
Numerous reviews highlighted significant problems with delivery and installation services, including delays, poor communication, and unprofessional behavior from delivery personnel.
Store Environment
The store is generally well-stocked and clean, with many customers noting a pleasant shopping atmosphere and helpful employees.
Staff Knowledge
While some employees were praised for their knowledge and assistance, there were instances where customers felt staff lacked the necessary expertise to help effectively.
- TMTarcisio meloNov 11, 20255.0Best place
- AHAss HoleNov 7, 20255.0They were very helpful and I found what I needed to find. Thank you! Keep up the great work
- SGStepan GroningerNov 1, 20255.0Needed to blow 20 bags of insulation in the attic. They will loan you the blower if you purchase 10 or more bags. The guys at the pro Desk are always super helpful. The whole process was quite simple.
- TKToni KoontzOct 21, 20255.0Great atmosphere with pleasant people to work with.
- JMJames MoseleyOct 7, 20251.0Would give 0 stars if possible, last night I purchased a DeWalt side impact, DeWalt 12v battery along with a kobalt tool set with the purchase totalling $392.66, this morning I started to use the tools on a personal project; I soon found myself going to my old tool box constantly for sizes this new tool set didn't have, I also found myself being forced to wear ear plugs due to the extremely loud DeWalt side impact. So with the fact I've been shopping at this Lowes since it was first built; I had no hesitation to go and return the tools so I could find tools that were better suited to me; I would soon find out that the lady that works returns at night is super judgemental along with the floor manager Brian. They denied my return due to the tools being "filthy" I'm guessing for whatever reason Brian felt the need to take it upon himself and assume I used the tools for what I needed then just wanted to return them to get the cash back, little did he realize I own and operate a towing company as well as a mobile mechanic company here in Winston Salem and have absolutely no reason to return something when I'm done with it as if I was a drug addict. I asked Brian if he could print me something off or write down the reason for denying me return;he then proceeded to ignore me as if I was just a fly on the wall while I thought he was doing the professional thing and getting me the proof so I patiently waited, Instead I was being ignored by the FLOOR MANAGER BRIAN right in my face, I've never dealt with such disrespect from a manager in my entire 28 years of living. Not sure who hired this guy but I'm pretty sure my issue is a tiny percent of the actual problem he is within this store. Brian was extremely rude, judgemental and unprofessional. wouldn't even give me the original contents that came inside the DeWalt box nor would he tape the kobalt box back up like it was when I brought it in. Ultimately he didn't allow the return causing me to waste my time as well as gas for absolutely no reason at 7:30 at night. they don't stand behind the tools they sell and I'm now being forced to keep tools I absolutely will not be using because they are both GARBAGE quality! I'm extremely unhappy and will making sure all future purchases are at a different Lowes location or maybe I just won't be returning to any of the lowes hardware stores at all.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winston Salem?
You can find hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Winston Salem.
What are the store hours for Lowe's Home Improvement in Winston Salem?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
What services does Lowe's offer for installations?
Lowe's offers installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, HVAC, lighting, flooring, roofing, smart home devices, and more.
Does Lowe's Home Improvement in Winston Salem provide delivery and pickup options?
Yes, Lowe's offers in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
Are there any nearby dining options around Lowe's Home Improvement in Winston Salem?
Yes, nearby dining options include Chick-fil-A, Hardee's, Burger King, China Kitchen, Subway, and McDonald's, which are convenient for grabbing a meal before or after your visit to Lowe's.
What nearby stores can I visit along with Lowe's Home Improvement for a complete shopping experience?
You can visit nearby retailers such as Lidl US supermarket, GameStop at Parkway Village, Claire's at Walmart, and T-Mobile stores, offering a variety of shopping options close to Lowe's.
Are there nearby financial services available near Lowe's Home Improvement?
Yes, nearby financial services include Allegacy Federal Credit Union and State Employees' Credit Union, as well as H&R Block for tax and accounting services.