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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Winston Salem, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,143 reviews
5 stars
1,248
4 stars
480
3 stars
163
2 stars
82
1 star
170
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised helpful and friendly staff, others reported rude or unhelpful interactions, particularly with management.
Product Availability
Customers frequently noted that the store had a good selection of products, but some experienced issues finding specific items or faced stock shortages.
Delivery Issues
Numerous reviews highlighted significant problems with delivery and installation services, including delays, poor communication, and unprofessional behavior from delivery personnel.
Store Environment
The store is generally described as clean and well-organized, with many customers appreciating the atmosphere and helpfulness of the staff.
- LLLexie1 day ago5.0The customer service is very helpful! The flooring specialist gave me useful advice!
- JRJustin RankinDec 30, 20255.0Great customer service. Multiple employees asked if i needed help etc. one gentleman stopped what he was doing to walk me to a product I couldn’t find. Thank you for great service.
- ESEmmily SquiresDec 26, 20252.0My husband and I just moved across the country and bought our first home. We went to the Lowes across the street from where we live and instantly became regulars. We bought paint, for the entire house, we bought rugs, tools, light fixtures, wood, bulbs, shelves, anything and everything we needed we got from Lowe’s. The employees there recognized us and even knew about our new home projects. They were kind, and so helpful. The day after Christmas comes and we need a bin for our Christmas tree, naturally my husband went to Lowe’s. While there, he saw two pallets of bins with a big sign saying they were on sale, got to the front and they rang up another price. The cashier called her manager for an override and the manager says “you called me up here for an override?.. you know how backed up we are?!” My husband felt instant regret asking for help. The cashier was talked to like that in front of everyone? That’s not ok… Then the manager takes my husband to where the bin was found, when showing a separate sign stating the correct cost he says in a belittling tone “can you read?” … really?? How dare you be so disrespectful. We don’t care about the price, we care about being disrespected… that experience was enough.. it was enough to send us elsewhere. We don’t want anything free, we don’t want gift cards or store credit.. my only intent is to convey how very disappointed I am in that manager.. kindness is free and having worked my entire life in customer service, I can tell you with pure honesty that I’d never talk down to another person like that.. especially not a loyal customer..
- LLLorriDec 21, 20254.0Usually good quality and prices but seem to prices going up towards the holidays...
- CNC NDec 14, 20251.0We purchased a charbroil Bistro Patio infrared grill approximately a year and a half ago. We enjoyed the grill for about six months and suddenly the infrared burner stopped working so we took the grill back to the store on Lumber Lane with the receipt and they exchanged the grill no questions asked. Then about 6 months later we started to use the grill and when it was powered on, it shot flames out of the burner and had a small fire. Thankfully I was able to extinguish the fire before any damage to our home. As we once again loaded the grill up and took it back to the same store. After searching high and low we could not locate a receipt but figured since they had replaced it last time and we had to fill out our information it should be on file. When we took the grill into customer service they advised us there was nothing they could do and refused any further help. They were no help at all so we ended up leaving the grill at the counter after we were told we could not leave it at the store. Hoping that three times is a charm we happened to be in Mocksville and went by Lowes and saw the identical grill so we purchased another one and purchased an extended warranty. This time the grill lasted about 2 months. We loaded the grill in the car and took it to the store on Lumber Lane (which is about 2 1/2 miles from our house) to get a refund or another grill. We were instructed by customer service that even though we had a receipt, they could not do a return at that store since it was purchased in Mocksville. Frustrated, we loaded the grill back in the car once again, and took it to the store in Mocksville where it was purchased. After arriving at the store, the customer service person there stated that they could not do anything to help and that we would have to contact Charbroil directly and they could resolve it. So after making the trip back home with the grill and contacting Charbroil directly the person representing Charbroil stated they could walk me through troubleshooting what part was bad and they could ship a new part for ME to install. The person I spoke with was one of the rudest people I’ve ever encountered. I explained that we had two previous grills and all three were dangerous and we would just like a refund and we had the receipt. We were informed that was not an option and the only option was to have a part shipped for us to replace. So we now have a grill that doesn’t work and got no help from Lowes or Charbroil. Why would you sell a product that you can’t stand behind and why offer an extended warranty if I would have to do any repairs myself. This is totally unacceptable of Lowes and Charbroil. Think twice before you purchase a Charbroil grill from Lowes! ***UPDATE as of 12/29/25– As instructed by the reply from Lowes (See below for reply from Lowes) I called the number and spoke with a representative who asked for my name and phone number which I did provide. She had no records of my complaint or this review. She asked me to explain what the complaint was so I went through the whole thing which is described above. After my explanation she advised me that Lowe’s could not do anything and I would need to deal with Charbroil directly to resolve the matter. So nothing was resolved by calling the number provided in the reply from Lowes. To add to this review, I happened to notice on my visit to the store on Lumber Lane that the grill I have referenced is now on clearance and the price has dropped from $129 to $69. Maybe this is because the grill is a fire hazard and should have been recalled? So I stand behind my complaint listed above.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winston Salem?
You can find hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Winston Salem.
What are the store hours for Lowe's Home Improvement in Winston Salem?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
What services does Lowe's offer for installations?
Lowe's offers installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, HVAC, lighting, flooring, roofing, smart home devices, and more.
Does Lowe's Home Improvement in Winston Salem provide delivery and pickup options?
Yes, Lowe's offers in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
Are there any nearby dining options around Lowe's Home Improvement in Winston Salem?
Yes, nearby dining options include Chick-fil-A, Hardee's, Burger King, China Kitchen, Subway, and McDonald's, which are convenient for grabbing a meal before or after your visit to Lowe's.
What nearby stores can I visit along with Lowe's Home Improvement for a complete shopping experience?
You can visit nearby retailers such as Lidl US supermarket, GameStop at Parkway Village, Claire's at Walmart, and T-Mobile stores, offering a variety of shopping options close to Lowe's.
Are there nearby financial services available near Lowe's Home Improvement?
Yes, nearby financial services include Allegacy Federal Credit Union and State Employees' Credit Union, as well as H&R Block for tax and accounting services.