Brand Certified
Lowe's Home Improvement
4.2(2288 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1450 Lumber Lane, Winston Salem, NC
27127, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(336) 784-3460
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Winston-Salem/2653
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Winston Salem, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
2,288 reviews
5 stars
1,337
4 stars
494
3 stars
177
2 stars
90
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude or unhelpful interactions, particularly with management.
Product Availability
Customers frequently mentioned that the store is well-stocked and has a good selection of products, but some experienced issues finding specific items.
Delivery Issues
Numerous reviews highlighted significant problems with delivery and installation services, including delays and poor communication.
Store Cleanliness
Many customers noted that the store is clean and organized, contributing positively to their shopping experience.
Staff Assistance
While some customers appreciated the availability of staff to assist, others felt there were not enough employees present to help when needed.
- JWJ WJ4 days ago1.0Whenever you don't need assistance there are 10 associates asking if you need anything. When you do need someone no one is around. there are no call buttons to call anyone. there should be a call button on every damn aisle.
- MBMichael BridgesFeb 21, 20261.0Worst customer service. No employees in store to help ever. Online orders are always damaged. Absolutely no care for customers.
- MPMixd PlateFeb 11, 20263.0Usually have good experiences at this location with service and associates. However, recent visits have been irritating. Purchased paint samples during BOGO Rewards Members Deal promotion only to realize when I got home that I was charged for both on the 2 visits that day. For some reason, even though I paid cash, the only way I can get reimbursed, is to wait for a check in the mail! Now, I'm realizing that the 2 cans of paints I bought in 3 days apart from each other, but using the same color swatch, are not the same color! Of course, this is more obvious now that it's on the walls.
- WBW BJan 26, 20265.0Great staff and store is always clean
- LLLexieJan 11, 20265.0The customer service is very helpful! The flooring specialist gave me useful advice!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winston Salem?
You can find hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Winston Salem.
What are the store hours for Lowe's Home Improvement in Winston Salem?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
What services does Lowe's offer for installations?
Lowe's offers installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, HVAC, lighting, flooring, roofing, smart home devices, and more.
Does Lowe's Home Improvement in Winston Salem provide delivery and pickup options?
Yes, Lowe's offers in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
Are there any nearby dining options around Lowe's Home Improvement in Winston Salem?
Yes, nearby dining options include Chick-fil-A, Hardee's, Burger King, China Kitchen, Subway, and McDonald's, which are convenient for grabbing a meal before or after your visit to Lowe's.
What nearby stores can I visit along with Lowe's Home Improvement for a complete shopping experience?
You can visit nearby retailers such as Lidl US supermarket, GameStop at Parkway Village, Claire's at Walmart, and T-Mobile stores, offering a variety of shopping options close to Lowe's.
Are there nearby financial services available near Lowe's Home Improvement?
Yes, nearby financial services include Allegacy Federal Credit Union and State Employees' Credit Union, as well as H&R Block for tax and accounting services.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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