Brand Certified
Lowe's Home Improvement
4.1(2663 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
935 Hanes Mall Boulevard, Winston Salem, NC
27103, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(336) 768-2400
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Winston-Salem/0436
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Winston Salem, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
935 Hanes Mall Boulevard, Winston Salem, NC
27103, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,663 reviews
5 stars
1,467
4 stars
603
3 stars
222
2 stars
90
1 star
281
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were helpful and friendly, while others were reported as rude or unhelpful.
Product Availability
Customers frequently noted issues with inventory and product availability, leading to frustration and wasted trips.
Store Cleanliness
Many reviews praised the cleanliness and organization of the store, highlighting it as a positive aspect of the shopping experience.
Staff Knowledge
While some employees were knowledgeable and provided excellent assistance, others were criticized for lacking product knowledge and training.
Checkout Experience
Several customers reported long wait times and difficulties at checkout, particularly with self-service options.
- CHChrista HillFeb 24, 20264.0I love coming into Lowes because Im always able to find what im looking for but, this time I struggled a lil bit but an employee was able to assist me. Then while I was at self-checkout the older man that was running self checkout was literally so close and up on my kids , didnt understand personal space whatsoever, my 10 year old felt so uncomfortable because she said he was getting closer and closer and standing literally on her basically, right behind her and he just kept being weird and talking to me kids and just rudely staring at all of us without saying a work and at the point I had already rung my stuff up and it was in the bag. So I felt weird being stared down like that. Im literally not that type of person to care when someone is staring me down but this man was doing it so carelessly and making my kids uncomfortable, he also walked right up to my 4 year old in the cart and was all but making him fist bump him and my 4 year old was obviously not okay with that , so he didnt get the hint and still just stayed around bugging us at this point. I was looking back giving him this annoyed look as im finishing up to pay and he just kept on communicating with my kids who were trying there best to ignore him. Anyway maybe he was a nice man but, he was being very strange, making us feel uncomfortable and just made me feel like I was doing something wrong.
- MJMarj JFeb 11, 20261.0This is the store in Mt Airy. So disappointed, went in with a list of what I needed and didn't find a single item, and I had on line to see if they had the items. So that was a double waste of my time. I will NOT be going there again. I don't care how far I have to drive! I have never experienced this at ANY other Lowes!!
- MGMark GonzalesFeb 11, 20265.0Love the place I know where everything I need is at
- SSSmallPaperHeartJan 22, 20261.0Asked a simple question about if they had something in stock to the girl in the customer service section near the front with a bun up hair style only for her to say no and say a sly comment as well thinking I wouldn’t hear. I understand it must be exhausting to be asked the same question but a simple no would do not talk about how I need to stop doing everything last minute. I just came from the Lowe’s in Kernersville they didn’t have any of the item I was looking for either but at least they wasn’t rude about me asking.
- BMb murphyJan 20, 20265.0I had to replace a storm door at my home and the contractor recommended the Lowes Store on Hanes Mall Blvd, Winston-Salem, to pick out a replacement. I was so impressed with my salesman, Ronny. This guy really knows his doors! And not only was he knowledgeable, he took all the time I needed to answer my questions, and there was no pressure to buy. I was looking at a more upscale door and we ended up coming to the conclusion that the more basic model, which was cheaper, would actually fit my needs better. I felt like I was in that old movie, “Miracle on 34th Street” where the Macy’s Santa directed customers to get better prices for their needs! 😊 One more thing: after my contractor had installed the door, I noticed it was not closing properly. I called Ronny at the store, and he immediately knew what was wrong. The contractor had not adjusted a setting correctly and Ronny was able to walk me through the adjustment over the phone in 2 minutes. Talk about going above and beyond the call of duty….!! I used to go to Home Depot for my house stuff, but after meeting Ronny, I am switching to Lowes!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winston Salem?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, paint, tools, flooring, lawn and garden equipment, outdoor furniture, and more to support both DIY projects and professional needs.
What are the store hours for Lowe's Home Improvement in Winston Salem?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, generators, HVAC systems, windows, and more to assist with your home improvement projects.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase either in-store at the customer service desk or by starting a return online in your order history for online purchases.
Can I find propane exchange services near Lowe's Home Improvement in Winston Salem?
Yes, the Blue Rhino Propane Exchange is located nearby and provides propane supplier services which can be convenient for your outdoor grilling and heating needs.
Are there dining options near Lowe's Home Improvement for customers shopping in the area?
Yes, nearby dining options include QDOBA Mexican Eats, LongHorn Steakhouse, Chick-fil-A, Jason's Deli, and Maggie Moo's ice cream shop where customers can enjoy meals before or after shopping.
What other retail stores are close to Lowe's Home Improvement in Winston Salem?
Nearby retail stores include Babies"R"Us for baby gear, Big Lots for discount shopping, Ross Dress for Less, HomeGoods for home furnishings, and SKECHERS Warehouse Outlet for shoes and fashion accessories.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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