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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Winston Salem, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
935 Hanes Mall Boulevard, Winston Salem, NC
27103, United States
Hours
Reviews
4.1
2,457 reviews
5 stars
1,344
4 stars
584
3 stars
209
2 stars
74
1 star
246
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were helpful and friendly, while others were reported as rude or unhelpful.
Product Availability
Customers found a good selection of products, but there were complaints about low inventory on specific items.
Store Cleanliness
Some reviews praised the cleanliness of the store and restrooms, while others reported unsanitary conditions.
Order Fulfillment
Issues with order pickup and delays were frequently mentioned, leading to customer frustration.
- RFRosa Elena Rodriguez y FernandezJan 4, 20265.0Good service and a wide variety of products.
- DMDebbie MyersDec 29, 20255.0Lumber Lane is my favorite store.
- ADA DDec 18, 20251.0We are small business company we have couple accounts whith lowes we have bad experience with Michael one sub manager at 935 hanes mall store . Hands up company's and contractor if you send someone to pick up materials for pick up later. Even if they have receipt is not enough for Michael before he release materials he NEES TO SHOW HIM STATE ID if not show he don't process the pick up materials we just need pick up two sheets of sheetrock .....hands up
- ANAnais NinDec 17, 20251.0I stopped by the Lowe’s in Winston-Salem at approximately 5:15 p.m. on Wednesday, December 17th, to get help removing an alarm tag from a sweater my boyfriend had purchased earlier that morning with the intention of wearing it to work the same day. Unfortunately, the alarm tag was never removed at checkout, and the alarm system didn’t go off when he left the store. Because of this oversight, it became a major inconvenience, and he was unable to wear the sweater to work as planned. When I arrived at customer service, the associate assisting me—Jennifer—provided an extremely poor customer service experience. She did not make eye contact or greet me. I stood there waiting to be acknowledged, and when she finally looked up, she didn’t say a word—just stared. I had to initiate the interaction myself by saying, “Hi, I need help getting this tag removed.” She took the sweater and walked away without saying anything, returned with the tag removed, and again said nothing—no explanation, no “here you go,” no basic courtesy. What made this experience especially ironic was the sign at the counter asking customers to show respect for associates. Respect should be mutual, and basic communication is a fundamental part of customer service. I don’t know if this associate was overworked, unhappy, or simply having a bad day, but this was by far the most unfriendly service I’ve ever experienced at a Lowe’s. I hope management addresses this, as it left a very poor impression.
- SSSmithfaceDec 1, 20252.0Not great, but could just be the holidays. Needed a leaf blower (still need one), and asked for assistance with unlocking the gate containing the box I wished to purchase. I couldn't do the self-service because I forgot my phone at home. Waited 10 minutes and nobody came to assist. Asked again for assistance and was assured someone would be there to help me soon. Waited 10 more minutes and nobody showed up. Asked & waited one more time for a total of 30 minutes. No help arrived. I was on a schedule and had to leave, so no leaf blower for me. Could be they're overwhelmed by the holiday season, but I'm not too happy about my experience. If you're okay with overpaying and don't need assistance, this store could be for you.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winston Salem?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, paint, tools, flooring, lawn and garden equipment, outdoor furniture, and more to support both DIY projects and professional needs.
What are the store hours for Lowe's Home Improvement in Winston Salem?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, generators, HVAC systems, windows, and more to assist with your home improvement projects.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase either in-store at the customer service desk or by starting a return online in your order history for online purchases.
Can I find propane exchange services near Lowe's Home Improvement in Winston Salem?
Yes, the Blue Rhino Propane Exchange is located nearby and provides propane supplier services which can be convenient for your outdoor grilling and heating needs.
Are there dining options near Lowe's Home Improvement for customers shopping in the area?
Yes, nearby dining options include QDOBA Mexican Eats, LongHorn Steakhouse, Chick-fil-A, Jason's Deli, and Maggie Moo's ice cream shop where customers can enjoy meals before or after shopping.
What other retail stores are close to Lowe's Home Improvement in Winston Salem?
Nearby retail stores include Babies"R"Us for baby gear, Big Lots for discount shopping, Ross Dress for Less, HomeGoods for home furnishings, and SKECHERS Warehouse Outlet for shoes and fashion accessories.