Brand Certified
Lowe's Home Improvement
4.1(2624 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
5901 University Parkway, Winston Salem, NC
27105, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(336) 377-3800
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Winston-Salem/0480
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Winston Salem, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
5901 University Parkway, Winston Salem, NC
27105, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,624 reviews
5 stars
1,445
4 stars
609
3 stars
209
2 stars
86
1 star
275
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unhelpful.
Product Availability
Customers reported issues with product availability and delivery, including discrepancies between online and in-store prices.
Store Environment
The store is generally clean and organized, but some customers experienced difficulty finding assistance when needed.
Checkout Experience
Many customers expressed frustration with long checkout lines and the prevalence of self-checkout options, which they found inconvenient.
- KTkyle thompson6 days ago5.0nice
- VVVictor6 days ago5.0Lugar de nuestro wuistom Salem NC
- SMShawn McGrawFeb 19, 20261.0Had an employee in paint act like I was stupid for bringing in a Sherwin-Williams custom code and then a few minutes later hear him talking shit about me to another employee. Sherwin-Williams was happy to help and set up my business account real quick.
- EKEric KJan 17, 20261.0Recently visited this Lowes wanting to purchase exterior front and back doors for my house. Bob waited on me and that sealed the deal I’m not shopping at Lowe’s anymore and I’ll go the .25 mile down the road to Home Depot. This old, miserable curmudgeon needs to retire. He did more to discourage me from buying doors or anything at that Lowes than anything else. There is a difference between a knowledgeable individual and I know it all. His condescending attitude was not Was not helpful at all. When I tried to talk, he cut me off at every turn. Every time I try to speak, he seemed exasperated and upset With me like I didn’t have a right to speak. This man needs to retire already as he has no business working with the public. Home Depot will now get my business. I am sick of dealing with Lowe’s. Their staff is cocky and ignorant. With Home Depot, a quarter of a mile down the road people have choices And I will exercise my choices. I don’t need to be talked down to like a child by anyone in a store. Lowe’s you just lost $3500 in business just like you lost $10,500 in business by replacing the windows in my house last summer By your employee who preached about Jesus the whole time and promising things he couldn’t follow through with I’m done.
- KBKaty BrownJan 11, 20265.0Needed to buy decorative edging at Lowe’s this morning. The app gave me location but the edging I wanted was no where to be found. I asked an employee, Connie, for assistance. She stopped what she was doing, (watering the plants), and very kindly assisted me. She too searched everywhere but instead of giving up so she could get back to watering the plants, she reached out to another employee Isaiah, to help. He finally found them on the highest rafter where no one could have easily seen them. Together Connie and Isaiah retrieved them for me. It was cold and windy and could have easily blown me off, but they didn’t. Kudos to both of them for helping me get what I wanted. Exceptional service all the way around!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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