Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Winston Salem, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
5901 University Parkway, Winston Salem, NC
27105, United States
Hours
Reviews
4.1
2,465 reviews
5 stars
1,337
4 stars
596
3 stars
200
2 stars
81
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service and a lack of assistance.
Checkout Experience
Customers expressed frustration with long wait times at self-checkout stations and a lack of open cashier lanes.
Product Availability
Several reviews noted issues with product availability and stock levels, leading to customer dissatisfaction.
Store Cleanliness
The store was generally described as clean and tidy, with some positive remarks about the organization of items.
Delivery Issues
Multiple customers reported problems with delivery services, including delays and poor communication regarding orders.
- MRMalcolm Ross3 days ago2.0Not very knowledgeable
- CKCorey KahnNov 4, 20251.0The prices shown on the website for the same product are about 35% higher in store ...and they say they can't price match there own products
- TSTony SheltonNov 2, 20252.0Calling these zombies to ask a question is unreal. No wonder they work here. Unbelievable I called home Depot had a answer on product availability in 5 minutes. I'm done with lowes. I. A contractor I buy $1000 of dollars a year. 😞
- AGAbi GayNov 1, 20255.0My fiance and I came into the store to purchase some paint, etc.. for our new house and we were greeted by Sam as we were walking by and she helped us with so much! Just in one visit. Sharing her experience and thoughts with us and after all the help she gave us we ended up opening up a Lowe’s credit line because we will be back to see her again! HOPEFULLY! Thank you Sam & thank you Lowe’s for showing us an amazing customer service!!
- DLDanny LefeaversOct 17, 20252.0took longer to check out than it did to find what I want. 8 self checkouts but only 4 open. Doesn't make sense
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winston Salem, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Winston Salem?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided for status changes.
What is the process to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns bought online can be initiated through your Order History, and in-store returns require proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement?
Lowe's offers many trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, and more for various home improvement needs.
What are some nearby dining options customers can visit before or after shopping at Lowe's?
Nearby dining options include Steak 'n Shake, Applebee's Grill + Bar, Burger King, El Torero Mexicano, East China Restaurant, Cook Out, Krispy Kreme, Subway, Domino's Pizza, and Taco Bell.
Are there any entertainment or family-friendly attractions near Lowe's?
Yes, the Urban Air Trampoline and Adventure Park is nearby, offering amusement and active life opportunities for families and active individuals.
What nearby services can help with home security or key needs for Lowe's customers?
Minute Key, a nearby key and locksmith service, is available close to Lowe's for any lock or key-related needs.