Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Winston Salem, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
5901 University Parkway, Winston Salem, NC
27105, United States
Hours
Reviews
4.1
2,481 reviews
5 stars
1,349
4 stars
598
3 stars
200
2 stars
81
1 star
253
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, many customers report poor service and unresponsive staff.
Product Availability
Customers frequently mention issues with product availability and stock levels, leading to frustration when items are out of stock.
Checkout Experience
Many reviews highlight long wait times at checkout, particularly with self-checkout options being the only available option.
Delivery Issues
Several customers experienced problems with delivery timelines and communication regarding their orders, leading to dissatisfaction.
Store Organization
While some customers appreciate the store's organization and ease of navigation, others struggle to find items and report a lack of assistance from staff.
- KBKaty Brown1 day ago5.0Needed to buy decorative edging at Lowe’s this morning. The app gave me location but the edging I wanted was no where to be found. I asked an employee, Connie, for assistance. She stopped what she was doing, (watering the plants), and very kindly assisted me. She too searched everywhere but instead of giving up so she could get back to watering the plants, she reached out to another employee Isaiah, to help. He finally found them on the highest rafter where no one could have easily seen them. Together Connie and Isaiah retrieved them for me. It was cold and windy and could have easily blown me off, but they didn’t. Kudos to both of them for helping me get what I wanted. Exceptional service all the way around!
- RFRosa Elena Rodriguez y FernandezJan 4, 20265.0Good service and a wide variety of products.
- LLLouis LoweryJan 2, 20265.0⭐⭐⭐⭐⭐ Excellent Customer Service – Thank You, Donna I shop at this Lowe’s location very frequently for renovation and investment projects, and I want to recognize Donna for outstanding customer service. There was a situation at checkout that needed a manager’s assistance, and Donna stepped in, listened carefully, stayed professional, and made the situation right. She was respectful, calm, and truly customer-focused — exactly how issues should be handled. Employees like Donna are the reason customers keep coming back. She’s easily one of the top employees I’ve interacted with at this store, and I appreciate her taking the time to help. Thank you, Donna, for great service.
- AGAngie GambleDec 28, 20255.0Zoe Iwas wonderful in helping us with the purchase of our dryer.
- LTLast Days trumpetsDec 16, 20255.0Lowe’s is one of the places I often visit for materials and tools needed for my projects, people is always friendly and aisles are organized I can navigate very easily
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winston Salem, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Winston Salem?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided for status changes.
What is the process to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns bought online can be initiated through your Order History, and in-store returns require proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement?
Lowe's offers many trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, and more for various home improvement needs.
What are some nearby dining options customers can visit before or after shopping at Lowe's?
Nearby dining options include Steak 'n Shake, Applebee's Grill + Bar, Burger King, El Torero Mexicano, East China Restaurant, Cook Out, Krispy Kreme, Subway, Domino's Pizza, and Taco Bell.
Are there any entertainment or family-friendly attractions near Lowe's?
Yes, the Urban Air Trampoline and Adventure Park is nearby, offering amusement and active life opportunities for families and active individuals.
What nearby services can help with home security or key needs for Lowe's customers?
Minute Key, a nearby key and locksmith service, is available close to Lowe's for any lock or key-related needs.