Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Wilson, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,832 reviews
5 stars
999
4 stars
440
3 stars
142
2 stars
74
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpful or rude staff, particularly in management roles.
Product Availability
Customers frequently noted that the store has a wide range of products available, but there are issues with stock accuracy and fulfillment of online orders.
Installation Issues
Numerous complaints were made regarding installation services, including overcharging and poor communication about scheduling and delivery.
Pricing
While some customers appreciated the prices, others felt that the store was overpriced compared to competitors and expressed frustration over pricing inconsistencies.
Staff Helpfulness
While some employees received praise for their helpfulness and knowledge, there were many reports of staff being unavailable or unwilling to assist customers.
- LRLuis Rodríguez6 days ago5.0💎👑
- AWAaron WilliamsonNov 15, 20255.0Always great customer service at Lowes!!
- LGLaura GearhartNov 11, 20255.0Wilson nc Found employee right away, found item right away, was offered help with product, fast check out
- NPNeil PhillipsNov 4, 20251.0they never answer the phone in a apartment, they never come about you and never ask what you’re looking for. The the so-called associates are ghost for the most part. Like we did when I was working there Zero stars in my opinion 4.1 is BS please never get carpet installed by Lowe’s their installers do not stretch the carpet enough. They are three bedrooms for me and I have wrinkles in every bedroom.
- CPCj POct 19, 20254.0Find what I need in store. This is convenient. I was very pleased. Don't have to spend my time in line.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Wilson, NC?
You can find quality hardware and construction products such as paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Wilson, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Wilson offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I find a product online from Lowe's?
You can search using a keyword, Lowe’s item number, brand, or manufacturer’s model number, or browse by department on their website.
What brands does Lowe's Home Improvement carry?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many more.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online. In-store returns require proof of purchase at customer service.
What payment options are accepted at Lowe's Home Improvement in Wilson?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby restaurants to visit before or after shopping at Lowe's Wilson?
Yes, nearby restaurants include Mi Cabana Mexican Restaurant, Chick-fil-A, Wendy's, Cold Stone Creamery, and Varee Asian Cafe & Bakery for a variety of dining options.
Where can I find propane exchange services near Lowe's Home Improvement in Wilson?
Blue Rhino Propane Exchange is located nearby for convenient propane refills.
If I need urgent medical care while visiting Lowe's, where is the nearest facility?
FastMed Urgent Care is close by to provide emergency and health services if needed.