Brand Certified
Lowe's Home Improvement
4.1(1988 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2501 Forest Hills Road West, Wilson, NC
27893, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(252) 243-5311
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Wilson/0726
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Wilson, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,988 reviews
5 stars
1,071
4 stars
456
3 stars
162
2 stars
93
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpful or rude staff, particularly in management roles.
Product Availability
Customers frequently noted that the store often has the items they need, but there are issues with stock accuracy and availability.
Delivery Issues
Numerous complaints about delayed or mishandled deliveries, particularly for large appliances, leading to customer frustration.
Helpful Staff
Despite negative experiences, several customers praised specific employees for their helpfulness and knowledge, indicating that service can vary greatly.
Store Organization
Customers expressed dissatisfaction with the organization of the store, particularly in the plumbing and hardware sections, making it difficult to find items.
- MMMichelle4 days ago1.0A while ago I had purchased two gallons of paint. The guy at the paint counter missed most of the yellow pigment causing the paints to not match. I take it back and the lady working uses the dried paint on the correct can to “color match” instead of the formula for the color we had originally picked. It also doesn’t match! I called and Val at customer service who said it couldn’t be returned as it was past the thirty day window and when I asked for a manager Shane informed me he was going to offer to help but I’d already told him Smithfield locating was very kind and willing to help fix their very expensive and time consuming mistakes and he didn’t feel the need to offer help at “his store”. Save yourself the hassle of correcting their mistakes and avoid this store.
- APAlbert Paquette5 days ago4.0Staff here are friendly and helpful. The one guy even came back to me when I was about to leave and asked if I had time for him to get a lift platform. On account of the item I was looking for was put into top shelf storage. In my opinion he didn't have to go out of his way, but I say thank you.
- AHAbigail HayesFeb 23, 20265.0They had the sweetest work is Cynthia (Cindy) and Robin. They were nothing but kind and extremely helpful.
- MEMr EinsteinFeb 10, 20265.0The stores like any other Lowe's too much crap put me out push carts around but they have the best group of those employees of any Lowe's I've been in in the last 20 years keep up the good work guys customer service does matter
- MRMicayla RobinsonFeb 7, 20264.0We just recently bought a house in Wilson that is in serious need of a face lift. Lowe's had quite the selection of flooring. I will say that the selections were very mislabeled. Some things we fell in love with only to find they were nearly double the price they were listed under. So great selection just extra check the pricing before you set your heart on anything.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Wilson, NC?
You can find quality hardware and construction products such as paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Wilson, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Wilson offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I find a product online from Lowe's?
You can search using a keyword, Lowe’s item number, brand, or manufacturer’s model number, or browse by department on their website.
What brands does Lowe's Home Improvement carry?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many more.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online. In-store returns require proof of purchase at customer service.
What payment options are accepted at Lowe's Home Improvement in Wilson?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby restaurants to visit before or after shopping at Lowe's Wilson?
Yes, nearby restaurants include Mi Cabana Mexican Restaurant, Chick-fil-A, Wendy's, Cold Stone Creamery, and Varee Asian Cafe & Bakery for a variety of dining options.
Where can I find propane exchange services near Lowe's Home Improvement in Wilson?
Blue Rhino Propane Exchange is located nearby for convenient propane refills.
If I need urgent medical care while visiting Lowe's, where is the nearest facility?
FastMed Urgent Care is close by to provide emergency and health services if needed.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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