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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Wilmington, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,439 reviews
5 stars
899
4 stars
284
3 stars
110
2 stars
45
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were reported as rude and unhelpful.
Product Availability
Customers noted issues with stock levels and availability of items, particularly in the lumber and hardware departments.
Delivery Issues
Multiple reviews highlighted problems with delivery services, including missed appointments and poor communication regarding delivery windows.
Store Condition
The store was generally described as clean and well-organized, although some customers mentioned areas needing improvement.
Staff Knowledge
While some staff members were commended for their knowledge and assistance, others were criticized for lack of training and inability to provide help.
- BMBryce Mclamb3 days ago5.0You can most always find what you need and walk your Dog with you!
- AHAlice HaydenJan 3, 20265.0Place for new house filters
- PHPamela Henry-SmithDec 24, 20255.0I can always found me a good deal at Lowes. Found me some great house plants.
- PMPete ManvilleDec 10, 20251.0Absolutely horrible behavior from one of their supervisors. This started yesterday when I sent my son (who has worked for my for 8 years and so he is by no means a novice) to have paint made using a code from Lowes' old paint numbering system (they changed it about a year ago). He was met by Lynn who promptly told him she could not help as the code was old and she could not use it. He explained to her that there is a way to cross the old system to the new one and that we have done this several times at this store. Very condescendingly, she told him he was wrong and that she "is the paint supervisor and if there was a way to cross it, she would know about it". He tried to explain to her again that we have done this at this particular Lowe several times. She got even more rude and shut him down until he left. Now then, today I went in there with paint samples to match (for the same paint needed the day before) and I was "helped" by Lynn. From the beginning of our interaction, she was curt and by no means friendly (which is not a requirement but I am accustomed to having civil interactions with customer service reps that I deal with). We went about our shopping and returned to find the order complete with our samples on the materials. I could not see any evidence that a swatch had been put on my samples which mean only 2 things; either the match was perfect (which is VERY rare) or it was not applied at all. I hit the assistance button to be met, once again, by Lynn. I inquired if the swatch was placed on my samples (which is standard practice at ANY paint store, to prove the quality of the color match) and she said "no, they are perfect matches and so I didn't need to do that". She added "if the matches were not perfect, I would have found you in the store and told you about it". As I attempted to communicate my concerns that I would still like to see it for myself since exact matches are extremely rare, she (in a very irritated manner) used her finger to wipe some of the paint drop on top of the paint lid and smeared it on my samples (which is NOT how this is done) and reiterated her statement of her magnificent job she had done. Ultimately, it was a good match but as almost always, not perfect. Feeling the obvious contempt and disrespect from Lynn, I asked "are you having a bad day"? She replied (quite rudely) "YES I AM!". I retorted with "Well, none of your bad day is my fault and I don't appreciate this treatment, as I am a frequent customer". She turned her back on us and walked away. At the pro checkout, there was a supervisor there who I reported this unacceptable behavior and he assured me he would report it (this review will fact check that). I am a Platinum Pro at Lowes and have been for many years (which only comes when you spend large amounts regularly). In fact, if I spend only $6000 or $7000 a month at Lowes, it was a slow month for me. I am a daily customer at Lowes from New Bern to Wilmington and I have had occasion to encounter Lynn multiple times over the past few years and although she is NEVER friendly to anyone (as confirmed by the other supervisor I reported the incident to) but yesterday and today Lynn was flat out rude, nasty and condescending and even IF I didn't spend the amount I do at Lowes, this is deplorable service from any employee but even less acceptable from a supervisor. I know I will be at this Lowes again depending on my job site proximity but if she is working the paint counter, I will go elsewhere for my paint needs.
- CCCamila CorreiaNov 29, 20251.0The worst customer service experience I’ve had in my life. Don’t say you’re dog friendly if you’re not dog friendly. My in laws had their very sweet and quiet golden doodle at the self check out line with us and Marilyn yelled “EXCUSE ME get your dog on a tighter leash” and was extremely rude and condescending. We were all shocked. We normally go to the Surf City Lowe’s because the customer service is incredible and they love on our pups, but after coming here and experiencing this type of behavior from Marilyn we will never step foot here again. Extremely rude for no reason. If you’re unhappy then maybe don’t work here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Wilmington, NC?
You can find products such as appliances, bathroom supplies, building materials, flooring, tools, lawn and garden equipment, paint, patio furniture, and more.
What brands does Lowe's in Wilmington carry?
The store carries well-known brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, and many others.
What are the store hours for Lowe's Home Improvement in Wilmington?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on holidays.
Does Lowe's in Wilmington offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I track my order status from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates are also provided.
What payment options are accepted at Lowe's Home Improvement in Wilmington?
The store accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby eateries include Chick-fil-A Porters Neck, Burrito Shak, Hunt Brothers Pizza, Wendy's, and Italian Bistro, offering various dining options for customers.
Is there a nearby gas station close to Lowe's for convenient fuel stop?
Yes, Porters Neck Country Store and Exxon & Mobil Stations are nearby gas stations, convenient for customers to refuel during their trip.
Are there any financial services or ATMs near Lowe's in Wilmington?
Nearby financial services include First Citizens Bank - Porters Neck, Wells Fargo Bank, Western Union, and various Bitcoin ATMs for your convenience.
How can customers find Lowe's Home Improvement when visiting Wilmington?
Lowe's is located at 191 Porters Neck Road, Wilmington, NC 28411. Nearby landmarks include Beaumont Oaks at Porters Neck and various restaurants and stores on Porters Neck Road, making it easy to find.