Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Wilmington, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,384 reviews
5 stars
1,374
4 stars
500
3 stars
188
2 stars
79
1 star
243
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their helpfulness while others are criticized for rudeness and lack of knowledge.
Cleanliness
Significant complaints about restroom cleanliness and overall store maintenance.
Product Availability
Customers appreciate the wide selection of products, but there are issues with stock accuracy and availability.
Delivery Issues
Frequent complaints regarding delivery and installation services, including poor communication and unprofessional behavior from delivery personnel.
Employee Knowledge
While some employees are noted for their expertise, others lack knowledge about products and services, leading to customer frustration.
- MSMar S5 days ago1.0way too argumentative, unfriendly and unhelpful. they argue with you even when you are in the right and when you prove to them that they were wrong, instead of apologizing and accepting it they just turn on you
- JSJack ScottNov 14, 20251.0Was just rudely told I couldn’t return an impact I bought two weeks ago and has already quit working. Will not be back
- AWAbigail WestmorelandNov 12, 20251.0Abysmal experience even describing this as customer service is a gross overstatement as services paid for weren’t rendered and items purchased were never received. Called this location I made the purchase from ($1500 washer/dryer and installation) to try and get assistance and the store manager here refused to speak to me. Lowe’s also does not mention anywhere when purchasing that they now use a third party delivery service which is their excuse for why after purchase they will do absolutely nothing to help you including providing you with the delivery contact.
- BIBenjamin Herron IIINov 7, 20255.0I would like to commend Ms. Judy Highsmith for her extensive knowledge, devotion and professionalism. She enjoys what she does and it shows. She is such a beacon of light and her spirit is remarkable. I wish there were more employees like her because she has a beautiful soul. Thank you so much!
- MSMallissa StevensNov 2, 20255.0Love to come in and look at all the neat things
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Wilmington, NC?
You can find a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe’s Home Improvement in Wilmington?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe’s Home Improvement offer in-store pickup and delivery services?
Yes, Lowe’s offers both in-store pickup and delivery services for your convenience.
How can I check my order status at Lowe’s?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates will also be sent if there are status changes.
What should I do if I need to return or exchange an item purchased at Lowe’s?
Most items can be returned within 90 days. Online purchases can be returned by starting a return via your Order History online. In-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe’s Home Improvement?
Lowe’s accepts major credit cards including American Express, Visa, MasterCard, Discover, as well as cash, check, and Diners Club.
Are there any nearby places where I can grab a meal after shopping at Lowe’s?
Yes, nearby you can visit Habachi Grill or Hibachi Grill Supreme Buffet for a quick meal after your visit to Lowe’s Home Improvement.
If I need key or locksmith services while at Lowe’s, where can I go nearby?
MinuteKey and Minute Key are nearby locksmith service providers you can visit for key and lock services while shopping at Lowe’s.
Are there any nearby fitness centers if I want to work out before or after shopping at Lowe’s?
Yes, Crunch Fitness, Anytime Fitness, and Inner Strength Personal Training are nearby gyms where you can enjoy a workout before or after visiting Lowe’s.
Does Lowe’s Home Improvement offer installation services?
Yes, Lowe’s offers various installation services including appliances, flooring, cabinetry, lighting, HVAC, and more.