Brand Certified
Lowe's Home Improvement
4.1(2641 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
354 South College Road, Wilmington, NC
28403, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(910) 395-8433
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Wilmington/0445
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Wilmington, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,641 reviews
5 stars
1,518
4 stars
530
3 stars
221
2 stars
96
1 star
276
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported negative experiences with rude and unhelpful staff, leading to frustration and dissatisfaction.
Product Availability
Customers appreciated the wide selection of products available, often finding what they needed for home improvement projects.
Store Cleanliness
Several reviews highlighted issues with cleanliness, particularly in restrooms, which detracted from the overall shopping experience.
Checkout Experience
Customers expressed frustration with long wait times at checkout and issues with the new checkout procedures.
Positive Employee Interactions
Some employees received commendations for their helpfulness and professionalism, providing a positive contrast to the negative experiences reported.
- SBS. Bell2 days ago1.0I was sold a broken brand new dryer for $700. They serviced it twice and its still not working. Since its over 7 days they wont send another tech I have to go thru the warranty company which also sucks. Ive waited a week for an appt with Wilmington Smart care. No one answers the phone there, then on the day of the appt they rescheduled me. I cant even reach anyone. I swear, the bigger the company the bigger the let down. I got the set brand so I wouldnt have this trouble. Lowes will sell you broken product then make sure they run out that 7 day clock so its no longer their problem. Horrible customer service. Never shopping at Lowes again. I wish I could return this crap.
- TATinisha AndersonFeb 10, 20265.0I love this store it is very convenient and has Everything you need for home improvement upgrades you need a cleaning supplies, outdoors accessories From Paint to mud they it ❤️
- JSJaycie SavageJan 23, 20261.0I had such an awful experience at this store. The employees were so incredibly rude and not helpful whatsoever. The website was down and I was not able to access my military discount, which wasn’t a big deal to me but I wanted to make sure I wasn’t doing anything wrong. They refused to help me and told me they didn’t really care. I finally got it figured out on my own, and went to check out. Then when I got to the register my license wouldn’t scan, I showed the employee that it wasn’t working and she rolled her eyes at me for asking for help and said it was my issue and insulted my intelligence, and then when it also didn’t work for her she walked away and said there was nothing she could do and that I was doing something wrong, or the computer wasn’t going to work. And then refused to help. I ended up just accepting my loss and leaving the store on the verge of tears. I would NEVER go back to this store, they are so demeaning and rude and not military friendly AT ALL!!
- LCLuis ChimaJan 21, 20261.0Ever since Lowe’s updated their checkout procedures we keep having a hard time using LRAs to check out with pro services. We can usually get a manager to help but now they don’t even bother helping.
- RTRobert TeegardenJan 12, 20265.0Well I think most people know Lowes. Woodnails. Screws. Appliances. Doors. Lights for your house. Big Hardware Store...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
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- Official website