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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Wilmington, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,602 reviews
5 stars
921
4 stars
345
3 stars
126
2 stars
60
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for rudeness and lack of assistance.
Product Availability
Customers frequently mention issues with stock availability, particularly for common items, leading to frustration.
Delivery Issues
Numerous reviews highlight problems with delivery, including delays, missing parts, and poor communication.
Store Experience
The store is generally described as clean and well-organized, but there are complaints about the lack of knowledgeable staff.
Returns Policy
Customers express dissatisfaction with the returns policy, particularly regarding opened items and the requirement for receipts.
- CBChris BrooksJan 3, 20265.0Friendly service and knowledgeable staff. Was in and out with what I needed fast and efficient
- GGGarrettDec 30, 20255.0Linda and Shantella were the nicest people and extremely thorough with helping me apply my Lowe's app offers and discounts. We kept having hiccups but they were persistent and I could genuinely tell they wanted to help me as a customer and to also understand their systems quirks to better help people in the future. Thank you ladies!
- DDDeirdreDec 26, 20255.0Ryan Dailey went above and beyond to make sure we picked the correct flooring out for our house! Will be recommending Ryan and going back to him for our future projects. Thank you for all your help!
- LSLohny schultzDec 13, 20254.0Love this store always great services. Everyone who works the pro area are always amazing! Brock at the pro desk is always super helpful with any of the crazy projects we get into. I only give them four stars because corporate wont let them stock ceiling texture and force me to go to Home Depot. If it wasn’t for that and there brand of paint being absolutely junk that’s cost me an ton of money for being dumb enough to use it and the resent change in brand of sliding glass doors they stock it would definitely be a five star ratting. Leave it to horrible corporate decision to screw up a good thing……
- JPJesse Dixon PridgenDec 9, 20255.0This store saved the day with a pick-up order that the University Center Lowe’s absolutely wrecked. They were able to get my item in stock and had the friendliest customer service when I picked it up. Total 5 star experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Wilmington, NC?
Lowe's offers a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Wilmington, NC?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to its customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options does Lowe's accept at the Wilmington location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What are some installation services available at Lowe's Home Improvement?
Lowe's offers installation services including appliances, carpets, cabinets, countertops, decking, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, windows, and more.
Are there key and locksmith services near Lowe's Home Improvement in Wilmington?
Yes, minuteKEY and Minute Key are nearby locksmith services you can visit for key and lock assistance in the area.
What dining options are available near Lowe's Home Improvement in Wilmington?
Nearby dining options include Wendy's for fast food burgers, Subway for sandwiches, O’Charley’s for breakfast and brunch, Junction 421 for American gastropub fare, Arby’s for fast food sandwiches, and Osteria Cicchetti for Italian cuisine.
Where can I find nearby services for shipping or printing near Lowe's in Wilmington?
FedEx Office Print & Ship Center is nearby, offering courier, delivery, shipping, and printing services convenient for customers around Lowe's.
Are there any notable local attractions near Lowe's Home Improvement Wilmington?
Yes, Bellamy Mansion Museum and Willoughby Park are nearby attractions where visitors can enjoy local history and outdoor activities before or after shopping at Lowe's.