Our business philosophy is to provide the best quality service at prices that reflect the true value of that service. We continually look for new ways to provide service and knowledge needed to solve customer problems. Always in constant training and research, Bug-N-A-Rug prides ourselves on having the most qualified staff equipped with the best tools to treat any situation. We sincerely appreciate all of our customers and do our very best to meet customer expectations.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.