Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Whiteville, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,197 reviews
5 stars
697
4 stars
267
3 stars
92
2 stars
42
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unprofessional or unresponsive.
Product Availability
Customers frequently mention that the store is well-stocked, but there are instances of specific items being unavailable.
Store Layout
Customers express frustration with inconsistent store layouts and difficulty finding items, suggesting a need for better organization.
Checkout Experience
Many reviews highlight issues with the self-checkout process, including long wait times and malfunctioning machines.
Employee Knowledge
While some employees are noted for their expertise and assistance, others lack knowledge about products, leading to customer dissatisfaction.
- TSTerry Shook5 days ago5.0I had to take a propane hose back, the lady that helped me was a sweet person. She refunded the money and got me a new one. Very happy with the fast friendly service I received.
- RCRobert ClarkNov 14, 20255.0I just moved back to Bladenboro 3 weeks ago. I wear boots and so does the gorgeous lady that works the lumber drive through. I don't know how dreams move a young,intelligent and desirable in every way a man can dream. Nubian Goddess.
- JFJay FauverOct 16, 20255.0Didn't have what we were looking for but they were very helpful helping us look.
- RORobert OrmondOct 13, 20255.0Always a great place although I would love it if all the stores were set up the same. Im in a different Lowe's everweek and no two are identical
- JFJOHN FRIENDOct 6, 20252.0Stop by Lowe's this morning to purchase a grill. None outside got our attention. So, we strolled inside to see if they had something there. As we walked around the displays one really caught my girlfriends eye. It was what she was looking for. As we were checking it out gentleman in a red vest was walking down the main aisle doing something else. My girlfriend got his attention and the young man can right over to assist us. We had a few questions about the product and he was more than happy to help. His name was Mason I believe. Anyway he helped us without regrets. We asked if he would sell us the display. He said yes. We proceeded to the service center to pay for the grill. Mason and the lady behind the counter were very nice and polite. We asked about some assistance in getting it loaded. They both responded with sure , they name the individual that was out in the parking lot collecting shopping carts. We said great, paid and went on our way. We get outside saw the young man, got his attention. He throw up his hand with a finger up letting us know he would be a minute. Which was fine. We understood that he was busy. We're in no rush. The problem starts when he comes over and trys to force the grill into the back of my SUV, the girlfriend was at the top end of the grill trying to hold the lid and the lid to the side burner I was holding the bottom and the Lowe's employee was at the back trying to force the grill in. Mean while a tray was walking out he back and being metal was catching on the bumper and the carpet. My girlfriend told the employee to stop it was stuck he continues to push, the he opens his mouth and starts complaining about how he gets paid $16.00 an hour to collect carts and doing this kind of work (assisting customers) is not his job. We got it in there finally, got in the vehicle and was about to leave, when the girlfriend happened to see this employee at the door with another red vested employee pointing his finger at us. The girlfriend friend got out of the vehicle and proceeded to where they where standing. The young man was telling his boss that my girlfriend was disrespecting him and a few words where exchanged. He( the young man) was told to go back inside. The red vest guy came to our vehicle and checked out the grill and to see if there was any damage to the car. That was it. So after all this not even an apology was offer to my girlfriend nor I. If this is how customers at Lowe's in Whiteville are treated !!!!! We will be taking our money else to spend.!!!! Thought whoever reads this should know how Lowe's employees treat their customers....piss poor in my opinion.... Thought you should know. Highly, and VERY disappointed.....
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Whiteville, NC?
You can find products such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Whiteville, NC.
What are the store hours for Lowe's Home Improvement in Whiteville?
Lowe's Home Improvement is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 7:00 PM. Holiday hours vary, and the store is closed on certain holidays such as November 27 and December 25.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's Home Improvement in Whiteville offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's Home Improvement?
Yes, a wide range of installation services are available including appliances, cabinets, flooring, decking, doors, lighting, roofing, and more.
What brands does Lowe's Home Improvement carry?
Lowe's carries various brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, Weber, and many others.
How can customers benefit from Lowe's nearby locations like Minute Key or Harbor Freight Tools?
Customers can conveniently access services like key and locksmith assistance at Minute Key near Lowe's and find additional hardware and building supplies at Harbor Freight Tools, enhancing their home improvement shopping experience in the area.
What dining options are available near Lowe's Home Improvement in Whiteville?
Nearby dining options include Ana's Tex Mex for Mexican cuisine, Joe's Old Fashioned Barbecue for Southern style food, and Pizza Hut for pizza lovers, offering convenient places to eat before or after visiting Lowe's.
Are there local services near Lowe's Home Improvement for automotive care and tire needs?
Yes, automotive and tire services are available nearby at places like BLACKS TIRE SERVICE INC and Tech1Elite Car Care, Tire & Brake Center, providing customers with convenient options for vehicle maintenance around their visit to Lowe's.