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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Waynesville, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,943 reviews
5 stars
989
4 stars
420
3 stars
183
2 stars
102
1 star
249
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for being rude or unresponsive.
Staff Availability
Customers frequently reported difficulty in finding staff to assist them, leading to frustration during their shopping experience.
Product Availability
While many customers noted that the store is well-stocked, there are complaints about specific items being unavailable or issues with online orders.
Delivery Issues
Numerous reviews highlighted problems with delivery services, including delays and lack of communication from management.
Store Environment
The store is generally described as clean and organized, but some customers mentioned issues with the parking lot and overall atmosphere.
- YMYvonne McDonald4 days ago5.0I went to Lowe’s at Waynesville looking for a hook to hang a wooden box on my outside balcony which holds plastic bags for my cats liter box. I wanted a good secure hook as the box pulled off from the wall while trying to pull a bag from the opening. I was wandering around trying to figure out where this item might be located at and what was available. I didn’t tell anyone I needed help just kept walking and looking about. A very professional, pleasant employee asked me if I needed help. I was pleasantly surprised by his genuine concern. He not only took me to the proper location but proceeded to assist in finding exactly what I needed. So appreciated River going the extra mile and providing excellent customer service. He made me feel valued as a Lowe’s customer. Don’t we all need more of that!!! Y. McDonald
- JSJacob Sward5 days ago1.0They never update their websight and it’s screwed me over multiple times, Sylva is so much better
- RERhonda EdwardsDec 24, 20255.0The Lowe's folks are much friendlier here than Alabama...thank you for much better customer service! Spread the word, please...
- RIRalph IglesiasDec 22, 20253.0The problem with Lowe's is, Not enough people on the floors. You can walk around for 20 or 30 minutes looking for someone to answer a simple question. I don't understand what is going on with them. We went in and spent almost $4000.00 and it was as if, we had to hunt for someone to help us, so we could spend our money.
- KJKen JohnsonNov 29, 20255.0We went into the Waynesville NC store last night to buy an inflatable Nativity scene. They only had one left, and it was the one on display, way up on the top of an end cap. They told me that they could not close off the area to get it down, due to so many customers in the area. They said I could come back this morning when they opened at 6:00, and I could get it. I walked in this morning, and it wasn't there. I started asking questions to the store manager, and he found the guy working in the area. I was afraid they had sold it. The guy working last night, Daniel, had taken it down and packed it back into the box, and had it waiting for me. Thanks Daniel, for your personalized service !
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Waynesville, NC offer?
Lowe's Home Improvement offers a wide range of hardware products and construction needs including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and installation services.
What are the store hours for Lowe's Home Improvement in Waynesville, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so checking the specific dates is recommended.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement provides both in-store pickup and delivery services to customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be provided if the status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. For in-store returns, provide proof of purchase at the customer service desk along with the return barcode if available.
Are there nearby places of interest that customers visiting Lowe's in Waynesville might find useful?
Yes, nearby places include minuteKEY for key and locksmith services, Blue Rhino Propane Exchange, and nearby restaurants like Dina's Tacos and Shoney's, which customers can visit before or after shopping at Lowe's.
Can customers find lodging options near Lowe's Home Improvement in Waynesville?
Yes, lodging options nearby include Days Inn, Super 8 Waynesville, and the now closed Motel 6. These can be convenient for customers from out of town visiting Lowe's.
Are there any local schools or daycare facilities near Lowe's Home Improvement in Waynesville?
Yes, Kid City USA provides daycare and preschool services nearby, and Tuscola High School is also in the area, which may be relevant for families visiting Lowe's.
What are some of the installation services offered by Lowe's in Waynesville?
Lowe's offers a variety of installation services including appliances, blinds, cabinets, countertops, decks, doors, garage doors, hardwood and laminate flooring, lighting, playsets, water heaters, windows, roofing, fencing, and more.