Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Waxhaw, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,145 reviews
5 stars
690
4 stars
222
3 stars
86
2 stars
37
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many employees are praised for being helpful and friendly, there are significant complaints about rude interactions and poor management response to issues.
Product Availability
Customers generally find the store well-stocked with a wide selection of home improvement items, although some mention inconsistencies in product dimensions and availability.
Store Management
Several reviews highlight issues with store management, including poor organization, inadequate staffing, and ineffective communication regarding delivery and installation services.
Checkout Experience
While some customers report a smooth checkout process, others express frustration with long wait times and the shift towards self-checkout, which they find impersonal.
Parking and Accessibility
Customers have noted difficulties with parking, particularly due to rental trucks taking up prime spots, and confusion regarding store entrances.
- LSLinda SivinskiNov 12, 20251.0I am now into week 3 in trying to get a gift card resolution. My husband tried to use the gift card when making a purchase. When the cashier scraped the back for the pin code, it obliterated the actual code - he was directed to the service desk. The service desk directed him to phone # on the back of the card. After 50 mins of playing round robin with their automated number (you needed the PIN # to get connected which I obviously didn't have) and no options to speak to a live person. I then went back to the store and asked for the manager. A very kind lady said she could assist me, that she would have to request a replacement through their corporate office and that it usually takes about 2 weeks. Yesterday I went to the store and she was not in, the other gal at the desk said she was only one that could help me (1st lady). Rather than another long drive, I attempted to call the store today to verify if she is in - you guessed it, no option to speak to a live person. You have to give a reason for your call (asking for a person isn't a reason) and as soon as the AI attendant heard "gift card" they then connected me to the round robin phone I had encountered initially. This is NOT customer service (couldn't find anyplace on their website to send an email, etc). And why isn't the store manager empowered to offer a gift card swap. At the present moment, my take on this is that they have stolen $100 from me, and a call the sheriff is the next step I am considering. Wish me luck!
- RHRichard HopkinsNov 5, 20255.0I've only ever delivered here. But I just say they are fast, very polite and overall great people to deal with.
- ACAll Country Lawn CareOct 23, 20251.0I just went in the Lowe's today and bought $27 of paint and supplies when I went to go check out the lady. Come out of the backroom very rude and said I need to check that receipt in a hateful tone like I've already stole something before she even knew if I stole anything or not. She looked at receipt which I wasn't legally obligated to give her but I did just to show Her. I'm not a thief and she gave me no apology or anything. So I went back to customer service and returned everything I bought. And she checked nobody else's receipt after me. I stood at that outside. Checkout door and watched her. She never checked anyone receipt. So I believe she was profiling against me. And i'm even thinking about taking legal action out on Lowe's
- MRMr RatedOct 20, 20255.0I stopped by Lowe’s in Waxhaw for a small backyard project at my cousin house, and the store was almost fully stocked with everything I needed. One of the employees, Brayan, was really helpful he took the time to help me find every item for my project and made the whole trip easy. The store was clean, organized, and decorated beautifully for Christmas, which made the shopping experience even better. It was easy to park and get in and out without any hassle. Overall, great service, friendly staff, and a solid Lowe’s location for home projects.
- KTKen TOct 11, 20254.0No issues with the workers or products, but the management needs to make some changes. I had not been to that store before, so I turned at the first store sign I saw which is at Sunset Hill road. Lowe's has that entrance blocked off so no one can use it. If that's no longer a valid entrance, they need to take down the store sign from that road. it's unnecessarily confusing and makes the drive more difficult for anyone traveling south on Providence due to the road median. When I did get into the parking lot, they have their rental trucks taking up several of the prime parking spots near the store. The trucks create blind spots and make customers have to walk further for no good reason. Overall, this is just bad store management.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Waxhaw, NC?
Lowe's offers appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, hardware, lawn mowers, lighting, lumber, paint, patio furniture, plumbing, power tools, storage, and more.
What are Lowe's Home Improvement store hours in Waxhaw?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's Home Improvement in Waxhaw offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for their products.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging in to your MyLowe’s account to receive updates.
What is Lowe's Home Improvement's return policy?
Most items can be returned within 90 days. Online purchases can be returned via the Order History page; in-store returns require proof of purchase.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What services does Lowe's Home Improvement provide?
They offer various installation services including appliances, flooring, windows, doors, cabinetry, HVAC, and more.
Can customers find key and locksmith services near Lowe's Home Improvement in Waxhaw?
Yes, minuteKEY and Minute Key key and locksmith services are located nearby, convenient for customers needing key services while shopping.
What grocery stores are near Lowe's Home Improvement that customers can visit?
ALDI and Walmart Neighborhood Market Waxhaw are nearby grocery stores where customers can shop before or after visiting Lowe's.
Are there dining options close to Lowe's Home Improvement in Waxhaw?
Yes, nearby dining options include Waxhaw Rock Store Bar-B-Q, McDonald's, Pizza Hut Express, and Bojangles, convenient for quick meals around your visit.