Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Washington, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,397 reviews
5 stars
813
4 stars
323
3 stars
97
2 stars
59
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly in departments like plumbing and appliances.
Delivery Issues
Numerous complaints were made regarding delivery delays, incorrect deliveries, and poor communication from customer service.
Product Quality
Several customers reported receiving defective products or missing parts, leading to dissatisfaction with their purchases.
Store Experience
While some customers enjoyed their shopping experience, others noted issues with self-checkout and difficulty finding assistance.
Staffing Concerns
A recurring theme was the lack of staff availability, leading to long wait times for assistance and checkout.
- RKrandall kern1 day ago5.0I came in for a return and the staff was courteous, helpful and they made it all go smoothly. Thank you.
- JRJames “Jim” RayNov 10, 20255.0I needed to purchase a big 4 x 8 sheet of subflooring, and no carts were to be found. The manager personally picked it up, carried it to the register, and helped me load it in my van. Big shout out for the superb customer service.
- CHCarl HardisonNov 2, 20255.0Good variety. Ap was helpful locating items I was looking to get
- JSJeff SchwartzOct 3, 20251.0The self check-out sucks!. I asked for help and the one lady was busy at the returns desk
- KGKelvin GodardSep 27, 20255.0Chris in your plumbing department, offered excellent customer service. He answered questions by phone before arriving, and in person was just as awesome with offering service during our visit.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Washington, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Washington, NC?
Lowe's Home Improvement is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and the store may be closed on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
What payment options are accepted at Lowe's Home Improvement?
You can pay using American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa at Lowe's.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if there are changes to your order status.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days. For online purchases, you can start a return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit around Lowe's Home Improvement for dining options?
Near Lowe's Home Improvement, you can visit dining options such as Boss Hog's Chicken & BBQ, Pizza Inn, KFC, Boss Hogs Backyard BBQ, Dragon Garden Buffet, Slammin Sammy’s, and Pizza Hut.
Are there any hotels near Lowe's Home Improvement in Washington, NC?
Yes, nearby hotels include Quality Inn, Comfort Inn, and Econo Lodge North, convenient for travelers visiting the area around Lowe's.
Where can I get locksmith or key services near Lowe's Home Improvement?
Minute Key and minuteKEY, nearby locksmith services, are available close to Lowe's Home Improvement for your key and lock needs.
Which major appliance brands are available at Lowe's Home Improvement?
Lowe's carries major appliance brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Maytag, and Amana among others.