Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Wake Forest, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,122 reviews
5 stars
1,260
4 stars
443
3 stars
156
2 stars
70
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were numerous complaints about unresponsive or rude employees, particularly in high-demand areas.
Product Availability
Customers appreciated the wide selection of products available, but some reported issues with stock levels and the inability to find specific items.
Delivery Issues
Several reviews highlighted significant problems with delivery times and order fulfillment, leading to frustration among customers.
Store Cleanliness
The store was generally noted as clean and organized, although some customers mentioned issues with clutter and disorganization in specific departments.
Checkout Experience
Customers expressed dissatisfaction with long wait times at checkout, particularly during busy periods, and the reliance on self-checkout without adequate staff support.
- MMMichele Mejia2 days ago5.0Very helpful staff in every section of the store.
- SBSandor Bosze2 days ago1.0I expected better from Lowe’s, but this was a total disaster from start to finish. They subcontracted my carpet installation to Legency Flooring, who kept changing the appointment, failed to show up, and then pushed the installation to next month. When I went to Lowe’s for help, they admitted the installer dropped the ball — but still refused to refund me until Legency Flooring “returns the carpet.” That means I’m sitting here out the money and without carpet, with no control over when the installer decides to return anything. Completely unacceptable. Lowe’s should stand behind the services they sell. Instead, they left me stuck between them and a contractor who didn’t follow through. No accountability, no urgency, and no real customer support. After this experience, I will never buy flooring from Lowe’s again. Save yourself the headache and go somewhere that actually values its customers.
- MQM Q4 days ago5.0Kathy in the paint aisle is an absolute rockstar! I’ve been stressing for days trying to pick the right stain for an outdoor bridge because stain colors look totally different on pressure-treated wood. Kathy instantly jumped in to help and completely saved the day. She brought out a custom sample board she made herself on real pressure-treated wood, with all the popular stain colors shown in transparent, semi-transparent, and semi-solid finishes. I’ve never seen anything like that at any other Lowe’s. It was incredibly thoughtful, unbelievably helpful, and made my decision SO much easier. Honestly, it saved me hours of frustration. Her knowledge, kindness, and extra effort really stood out. Kathy went way above and beyond, and Lowe’s is truly lucky to have someone who cares about customers the way she does!
- ACAdsfor CaulfieldNov 16, 20251.0Wouldn’t but appliances from them again, they don’t last, and they don’t stand behind their products. Have brought several over the years and just keep breaking down; not cheaper brands either. We are done, and disappointed.
- SMSheila MarshallNov 11, 20255.0Very helpful staff and friendly.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands are available at Lowe's Home Improvement in Wake Forest, NC?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, and more. Popular brands include GE, Whirlpool, Samsung, Craftsman, Dewalt, Kohler, and many others.
What are the store hours for Lowe's Home Improvement in Wake Forest?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, the store is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement in Wake Forest offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns from Lowes.com can be started online in your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Wake Forest?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Where is Lowe's Home Improvement located in Wake Forest?
Lowe's is located at 11800 Galaxy Drive, Wake Forest, NC, 27587.
What nearby places can I visit when shopping at Lowe's Home Improvement in Wake Forest?
Nearby, you can visit Applebee's Grill + Bar for a meal, Goodberry's Frozen Custard for a dessert, and Sherwin-Williams for additional paint and building supplies.
Can I find services like locksmiths or propane exchange close to Lowe's Home Improvement in Wake Forest?
Yes, Blue Rhino Propane Exchange and Minute Key locksmith services are located nearby for your convenience.
Are there any educational or specialty schools near Lowe's Home Improvement in Wake Forest?
Yes, nearby educational institutions include National Environmental Trainers Inc. and JADE Learning, offering specialty and vocational education.