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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Sylva, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,205 reviews
5 stars
562
4 stars
269
3 stars
135
2 stars
71
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful, while others were criticized for being unresponsive or rude.
Delivery Issues
Numerous complaints about delivery failures, including missed appointments and poor communication regarding delivery times.
Product Availability
Customers noted inconsistent stock levels, with some finding what they needed while others reported items being out of stock.
Store Environment
The store is generally clean and organized, but some customers expressed dissatisfaction with the self-checkout system and lack of human cashiers.
Employee Recognition
Several employees were highlighted for their exceptional service, indicating that there are standout staff members contributing positively to customer experiences.
- MFMary Victoria FalzaranoDec 27, 20255.0Everyone is so nice and helpful at this store. Special shout out to Daniel for going above and beyond!
- KMKaren Burnette McCrackenDec 17, 20251.0Failure to Deliver 12-16-25 Lowes was to deliver a washer and dryer, install the appliances, and haul away the old appliances. When they could not drive up the driveway, we were given 15 minutes to meet them with my truck before they left. They placed the appliances and attachments in my truck and left without installation instructions or communicating a plan to complete their agreed upon responsibilities. The onus was placed on us to contact Lowes or make other arrangements. Multiple contacts with agents of Lowes led to their best offer of returning a week later. Unacceptable risk to the appliances and wear on my vehicle as the appliances would have a week of exposure to the elements. I would either need to find alternative transportation or drive around with appliances in the truck bed: risking damage in transport, risking theft, adding wear to my vehicle due to appliances' weight. Lowes is to refund all fees and surcharges: delivery, installation, haul away, mileage, labor, convenience charges. Plus, because of the inconveniences dumped on us due to your employees' incompetence, Lowes is to refund 10% of the cost of the appliances. Your company needs to stop making agreements it cannot fulfill. Karen McCracken Order # 202257337251367309 Case #72462608
- JBJoshua S (BloodPoolBoy)Dec 2, 20251.0My black friend went in the store with my wife and 2 employees were openly racist toward them assuming they were in a relationship. Lady called another employee because they were looking for a product. He didnt realize he was on speaker. Im not going to put what they said. But the one employee basically let us know they were being talked about in your private communication because the guy knew who they were.
- MHMF HNov 10, 20255.0People are great! Prices are fair!
- VHVictoria HorrocksNov 6, 20255.0Helped me find boxes and locks even tho I was crying
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Sylva, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Sylva?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's Home Improvement in Sylva offer installation services?
Yes, Lowe's provides installation services for appliances, flooring, cabinetry, doors, windows, HVAC systems, home accessibility, and more.
Can I pick up my online order at the Sylva Lowe's store?
Yes, Lowe's offers in-store pickup. You'll receive an email with pickup instructions when your order is ready.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if the status changes.
What are the payment options accepted at Lowe's Home Improvement in Sylva?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby points of interest near Lowe's Home Improvement in Sylva?
Yes, nearby places include Blue Rhino Propane Exchange for propane supplies, Minute Key for key and locksmith services, and Crossfit Sylva for gym and fitness activities.
How can customers use nearby Blue Rhino Propane Exchange in relation to Lowe's?
Customers can conveniently purchase or exchange propane tanks at Blue Rhino Propane Exchange located near Lowe's, ideal for grilling needs if you buy a grill at Lowe's.
What nearby financial services are available close to Lowe's Home Improvement in Sylva?
Several financial services are nearby, including State Employees' Credit Union, Mountain Credit Union, Coinme ATM, and Western Union for money transfer needs.
Does Lowe's in Sylva support community and educational initiatives?
Yes, Lowe's is associated with organizations like SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, and Lowe's Toolbox for Education to support communities and education.