Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Statesville, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
140 North Pointe Boulevard, Statesville, NC
28625, United States
Hours
Reviews
4.1
1,888 reviews
5 stars
1,065
4 stars
427
3 stars
165
2 stars
62
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some associates are praised for their helpfulness, others are reported as rude or unresponsive.
Staff Knowledge
Several customers highlighted knowledgeable staff members who provided excellent assistance, but there were also complaints about employees lacking product knowledge.
Store Organization
Customers noted issues with store organization and inventory management, leading to difficulty in finding items and long wait times for assistance.
Checkout Experience
Many reviews expressed frustration with self-checkout options and long lines, indicating a desire for more staffed registers.
Overall Satisfaction
While some customers had positive experiences, a significant number reported dissatisfaction with service and management, leading to a negative overall impression.
- JAJ ADec 17, 20255.0The associate Angel saw us looking around and approached us to greet us and inquire if we were finding everything we needed—she helped us locate a specialty bulb and also showed us exactly where a small plumbing supply we needed was on another aisle. We appreciated her noticing us and taking the time to locate the items we needed! She was friendly, knowledgable and efficient! We wanted to give her positive feedback but our self check receipt didn’t have a survey at the bottom with an ID code. We were at the Lowe’s in Statesville 12-17-2025 at 11:18am just for reference. Thanks Angel !!
- TGTina GrayDec 8, 20255.0Try to pick out paint colors. Whis me luck.
- LLLexon LamDec 6, 20251.0Took over 30 minutes to get someone on the phone, and once I finally got an answer the people who answered were very rude and uninterested in helping. Not a great experience after buying a $3000+ refrigerator from here.
- GNGail NellisDec 5, 20254.0I walked into the Statesville store today looking for a few items.One was a grab bar...the box was damaged ,so I started looking around to see if there were anymore. One nice young man, Preston, asked if I needed any help.He not only pulled down more product from top shelf, he also got me pricing on an item in the grill dept. Thanks Preston for your help!
- CFCrawford FritzingerDec 1, 20254.0Dave at the prodesk is amazing. He really helps with every project. Large and small. The rest of the staff are just as amazing as well. Thank y'all for everything 👍
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Statesville, NC?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, garden equipment, bathroom storage, and more, suitable for both DIY enthusiasts and professionals.
What are the store hours for Lowe's Home Improvement in Statesville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 9:00 AM to 7:00 PM. Holiday hours vary, with the store closed on certain holidays such as November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement in Statesville offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which brands are available at Lowe's Home Improvement in Statesville?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others.
How can I track or check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account, where you'll also receive email updates about your order.
What are the accepted payment methods at Lowe's in Statesville?
Lowe's accepts American Express, Cash, Checks, Diners Club, Discover, Mastercard, and Visa for payments.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, HVAC, lighting, fencing, roofing, and more.
What nearby places can help me exchange propane tanks when shopping at Lowe's?
Blue Rhino Propane Exchange is located nearby where you can conveniently exchange propane tanks during your visit to Lowe's.
Where can I find locksmith services near Lowe's Home Improvement in Statesville?
Minute Key and minuteKEY locksmith services are located close to Lowe's, offering quick key duplication or lock services for customers.
Are there dining options near Lowe's where I can eat before or after shopping?
Yes, nearby dining options include ZENSHI Handcrafted Sushi, Shiki Japanese Restaurant, and Vesuvio's Italian Restaurant & Pizzeria, perfect for a meal around your shopping trip.