Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Southport, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Lowe's Home Improvement
5084 Southport Supply Road SE, Southport, NC
28461, United States
Hours
Reviews
4.1
1,250 reviews
5 stars
691
4 stars
296
3 stars
101
2 stars
58
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty finding assistance and unhelpful staff.
Staff Knowledge
While some customers praised knowledgeable and helpful staff, others experienced a lack of assistance and expertise.
Product Availability
Customers generally found that the store had a good selection of products, but some reported issues with specific items being out of stock.
Delivery Issues
Numerous reviews highlighted problems with delivery and installation services, leading to frustration and dissatisfaction.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
- NDNecole DanielsNov 6, 20255.0I called about a product that the app was showing low inventory & spoke to Doug. He was very helpful and assured me that the product would be available when I came in the next morning, literally he promised because I was coming from 45 mins away. That store opens at 6 am & I knew I wasn't going to be there that early. I went the next morning low and behold, it was still there! A man of his word 😆 and then he helped me load it along with AJ. They were the nicest employees & Lowe's is grateful to have them. Thank you Doug & AJ 1000% for all you do!
- BBBradOct 29, 20251.0This is something I have never had to do but as big of a company this is has to be the worst customer service ever. Had a fence installed back in April this year and in the 6 months I have had a fence put on wrong according to permit, then second time tried to box in the fence failed again, third time installing fence was done correctly. Now I waited the 90 days to stain it and now 4 months later I have white mold on a fence that the wood wasn’t ready and now Lowe’s says they aren’t responsible for wood they installed 4 months ago. Terrible company and never again will I even go there for paint!!! No stars should be a rating
- CSCalvin SmithSep 19, 20252.0Good luck finding assistance.
- HTHope ThomasAug 10, 20255.0The staff at Lowes are outstanding individuals. Many have worked corporately for 20+ years. They are smart, competent, & experts in their field. Overall, everyone are great people. Would I tweak a thing or two? Yes. But focusing on a minor negative event vs the BIG picture is not worth the hassle. Thanks Jenny, Anne, Trevor, Mary, Michael, Paul, Terry, Mike, Marko, Ricki, & others! Always remember you are important and needed. All of you have helped me at the Southport Lowes on countless occasions and I sincerely thank you!
- KEKen ElliottAug 9, 20255.0I recently purchased a GE Profile All-in-One washer dryer from Lowe’s Home Improvement store, and I can’t speak highly enough of the exceptional service provided by Landon C. in the large appliances department in Southport, NC. Landon was incredibly knowledgeable and provided outstanding technical assistance, guiding us through the features and setup process with patience and expertise. His professionalism and genuine willingness to help made our experience seamless and stress-free. I highly recommend Landon for anyone seeking top-notch service and support! Many Thanks Ken Elliott
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Southport, NC?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the Lowe's Southport store hours?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's Southport offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What brands does Lowe's Home Improvement in Southport carry?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Weber, and many more.
Does Lowe's Southport provide installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, HVAC, lighting, windows, doors, and more.
What payment options are accepted at Lowe's Southport?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there any nearby places to Lowe's where I can get meals or drinks?
Yes, nearby places include Burrito Shak for Tex-Mex cuisine, Check Six Brewing for beer and wine, Jersey Mike's Subs for sandwiches, and Quiznos for fast food sandwiches.
What nearby services are available near Lowe's for banking and financial needs?
Near Lowe's, you can find Bank of America Financial Centers and ATMs, The Exchange Network ATM, LibertyX Bitcoin ATM, H&R Block for tax services, and Western Union for money transfers.
Are there any fitness or health-related places close to Lowe's Home Improvement?
Nearby fitness and health facilities include Cape Fear Fitness gym, Live Oak Med Spa for skin care and spa services, and Med First Primary and Urgent Care medical center.