Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Southern Pines, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,903 reviews
5 stars
944
4 stars
414
3 stars
189
2 stars
93
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were numerous complaints about poor customer service, particularly regarding phone support and in-store assistance.
Product Availability
Customers frequently expressed frustration with product availability, including issues with online orders not being fulfilled and items being out of stock.
Store Cleanliness
The store was often noted for being clean and well-organized, contributing positively to the shopping experience.
Checkout Experience
Many reviews highlighted long wait times at checkout, particularly with self-checkout lines being understaffed.
Return Policy Issues
Several customers were dissatisfied with Lowe's return policy, especially regarding appliances and damaged items, leading to negative experiences.
- SBShawn Bethune5 days ago5.0Has everything for your homebuilding needs
- RLRobert LewisDec 31, 20251.0This is a terrible Lowes with horrible customer service.
- AGAmber GloverDec 15, 20255.0I just wanted to share one of the best experiences that I have ever had in the Southern Pines store with an associate named Frank. Frank was beyond kind and most helpful to me. I can't say enough about his kindness. Wonderful.
- MGMark GolabowskiDec 4, 20251.0DO NOT BELIEVE ANYTHING YOU ARE TOLD!! DO NOT PURCHASE ANYTHING UNLESS YOU CAN INSTALL IT IMMEDIATELY!! AFTER 48HOURS YOU ARE NOT ABLE TO RETURN YOUR PURCHASE!! I am doing a large remodel of my house. About a month and a half ago I was at Lowe’s and saw a dishwasher I liked. Then talked to the sales associate in the area about my concerns with not installing it immediately. Was told Lowe’s has a friendly return policy and that would be no trouble. Fast forward to now and I purchased an above range Micro wave for the remodel. When the microwave box was brought from the storage, there was damage to it. IFast forward to now and I purchased an above range Micro wave for the remodel. When the microwave box was brought from the storage, there was damage to it. I expressed concern about possible damage. The box was opened to see the front door which looked good. I took it home and needed to install it for the counter tops to be measured and installed. Upon installation I noticed damage on the side of the door. I went back to Lowell’s and was told they were out of stock and no date scheduled for next delivery. Sales person recommended I purchase another one and return the other one when possible due to countertop installation. New microwave came in. I picked it up. And remove the other microwave from under the cabinet to return. I want to return today and was told it was supposed to be returned within 48 hours of original purchase. Customer service refused to even try to do anything. Only pointing to their stated policy on the wall. Now I have two microwaves one with damage to the door due to suggestions from Lowe’s staff. DO NOT BUY ANYTHING FROM LOWE’S, UNLESS YOU WILL TAKE IT HOME AND INSTALL IT IMMEDIATELY!!!!! DO NOT BELIEVE ANYTHING THAT THE EMPLOYEES TELL YOU!!!
- JCJames CarterNov 23, 20254.0Love stopping by, but unless you're luck and what you want is in stock and on sale, you might as well buy it online. It is fun to browse the isles occasionally just in case you see something you need or forgot to put on your list. Great staff here and they're super helpful.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Southern Pines, NC?
You can find hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Southern Pines?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary; for example, it is closed on November 27 and December 25.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if the status changes.
What brands are available at Lowe's Home Improvement store in Southern Pines?
Brands available include GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Kohler, Moen, and many others.
Does Lowe's offer installation services?
Yes, Lowe's offers a variety of installation services such as appliances, flooring, cabinets, doors, windows, HVAC, decks, and more.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Where can I get propane exchange near Lowe's Home Improvement in Southern Pines?
You can get propane exchange at Blue Rhino Propane Exchange, which is located near Lowe's in Southern Pines.
Are there any locksmith services close to Lowe's Home Improvement store?
Yes, minuteKEY and Minute Key are nearby locksmith services where you can get keys made or locks serviced.
What are some nearby places I can visit before or after shopping at Lowe's Home Improvement in Southern Pines?
Nearby places include Carmelita's Tacos + More for food, Moore Floors for flooring needs, Wongo’s Barbell gym for fitness, and the play escape playground for family fun.