Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Southern Pines, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,894 reviews
5 stars
937
4 stars
414
3 stars
189
2 stars
93
1 star
261
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised individual staff members for their helpfulness, there were numerous complaints about poor customer service, including long wait times and unresponsive employees.
Order Fulfillment
Customers frequently reported issues with online order fulfillment, including delays and incorrect items being prepared for pickup.
Store Cleanliness
The store was generally noted for being clean and well-organized, contributing positively to the shopping experience.
Product Availability
Several reviews indicated that the store often lacked specific items, leading to frustration among customers who could not find what they needed.
Checkout Experience
Many customers expressed dissatisfaction with the checkout process, citing long lines and inadequate staffing at registers.
- JCJames Carter1 day ago4.0Love stopping by, but unless you're luck and what you want is in stock and on sale, you might as well buy it online. It is fun to browse the isles occasionally just in case you see something you need or forgot to put on your list. Great staff here and they're super helpful.
- DGDon GrabillNov 14, 20251.0Really new a better phone system, impossible to try to talk to a human being, finally got transfer to customer service and waited over 10 minutes and no one ever picked up.
- CMCourtney MagillOct 27, 20254.0I love Lowe's I can be there for hours just looking sometime I buy sometime not
- NMNorm McCulloughOct 23, 20253.0Hard to find help Hate checkout. 1 nice lady did help with checkout . She was pleasant, helpful.
- JWJoan WardOct 20, 20255.0Went to Lowes for a sheet of treated plywood that had to be cut for a specific job. After looking for someone to help us; for quite a while. .Chris & Derrick from MST dept helped us to get the plywood & cut the wood. THANK YOU CHRIS & DERRICK
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Southern Pines, NC?
You can find hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Southern Pines?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary; for example, it is closed on November 27 and December 25.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if the status changes.
What brands are available at Lowe's Home Improvement store in Southern Pines?
Brands available include GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Kohler, Moen, and many others.
Does Lowe's offer installation services?
Yes, Lowe's offers a variety of installation services such as appliances, flooring, cabinets, doors, windows, HVAC, decks, and more.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Where can I get propane exchange near Lowe's Home Improvement in Southern Pines?
You can get propane exchange at Blue Rhino Propane Exchange, which is located near Lowe's in Southern Pines.
Are there any locksmith services close to Lowe's Home Improvement store?
Yes, minuteKEY and Minute Key are nearby locksmith services where you can get keys made or locks serviced.
What are some nearby places I can visit before or after shopping at Lowe's Home Improvement in Southern Pines?
Nearby places include Carmelita's Tacos + More for food, Moore Floors for flooring needs, Wongo’s Barbell gym for fitness, and the play escape playground for family fun.