Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Smithfield, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1230 N. Brightleaf Boulevard, Smithfield, NC
27577, United States
Hours
Reviews
4.1
1,996 reviews
5 stars
1,089
4 stars
492
3 stars
162
2 stars
75
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Product Availability
Customers generally found that the store had a good selection of products, but there were issues with stock accuracy and availability.
Store Organization
Many reviews mentioned disorganization within the store, making it difficult for customers to find items or receive assistance.
Delivery Issues
Several customers experienced problems with delivery and order fulfillment, leading to frustration and delays.
Pricing Concerns
Customers noted rising prices and dissatisfaction with the return policies, particularly regarding outdoor power equipment.
- SFSuellen Faison2 days ago5.0I placed an order,paid for it and parked and my order was promptly delivered to my car. I also received text updates as to the preparing and readiness of my order to be picked up
- LLLeeNov 16, 20255.0I found what I needed. Workers were helpful.
- EWEarl WhiteNov 5, 20255.0Very helpful helpful at check-out.
- TRTimmy RadOct 25, 20255.0Love ❤️ this lowes .I frequent it alot . Customer service is outstanding .
- FMFreaky MarimbaOct 15, 20251.0I've been coming to this Lowes for more than 5 years and this is the first time I've found myself in a situation where I have an employee named Rico with a disgusting temperament and is super spoiled. If you come to this Lowes, avoid talking to him or asking him any questions because he responds with a bad attitude and starts arguing. I never thought I would have such a disappointing employee like that.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Smithfield, NC?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, grills, lumber, outdoor and gardening equipment, home décor, and more.
What are the store hours for Lowe's Home Improvement in Smithfield?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement in Smithfield offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start returns via your Order History, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are installation services available at Lowe's Smithfield?
Yes, Lowe's provides a variety of installation services including appliances, blinds, cabinets, flooring, lighting, decking, and more to assist with your projects.
What nearby food options are available around Lowe's Home Improvement in Smithfield, NC?
Nearby you can find several dining options such as Little Caesars Pizza, Papa John's Pizza, McDonald's, Hardee's, Applebee's Grill + Bar, and Smithfield's Chicken 'N Bar-B-Q, ideal for a meal before or after your visit to Lowe's.
Are there nearby automotive services when visiting Lowe's in Smithfield?
Yes, nearby automotive services include Murphy Express and Murphy USA gas stations, American Pride Xpress Car Wash, and several car dealers like Jeep and Deacon Jones Cadillac.
What nearby health and wellness facilities are close to Lowe's Home Improvement?
Close to Lowe's, you can find MainStreet Family Care emergency room, Eyecare Centers, Planet Fitness gym, and various community services like LifeSpring NC.