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As the trusted home improvement store near you, Lowe’s in Smithfield, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1230 N. Brightleaf Boulevard, Smithfield, NC
27577, United States
Hours
Reviews
4.1
2,008 reviews
5 stars
1,092
4 stars
493
3 stars
166
2 stars
76
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Product Availability
Customers noted that while the store generally has a good selection of products, there are frequent issues with stock accuracy and availability.
Staff Knowledge
There were mixed reviews regarding staff knowledge, with some employees praised for their helpfulness while others were criticized for being uninformed.
Store Condition
Several reviews mentioned the store's disorganization and cleanliness issues, particularly in the bathroom and product displays.
Delivery Issues
Customers experienced significant problems with delivery and curbside pickup, often citing delays and lack of communication.
- JJJimmy John3 days ago3.0Really beginning to aggravate me with closing Isle to use forklift but NOTHING and NO ONE doing anything. Come on guys... get it together, we're ALL busy.
- DRDouglas RadfordDec 31, 20251.0Man I am so disappointed with going into this Lowe's home improvement store. I went in for an entry door knob and to have it re-keyed. You would think i was looking for a needle in a haystack. The salesperson was clueless and once i picked out a knob they couldn't key it. I left empty handed and i'm not planning on on darkening the doorway again. No good...
- BRBen RobbinsDec 23, 20252.0This is one of the worst Lowe's to deal with. The customer service is a joke. Normally I go out of my way to go to another Lowe's further away. You would save time driving an additional ten minutes to another location if you have to do anything with customer service or get someone to help.
- RPRobert PhillipsDec 8, 20253.0If you don't know what you are getting you are in trouble because the employees here are very lazy they are not going to help you with anything and if you ask them do they have something they are going to tell you sorry that is not my department. and walk away...I would not recommend this place...
- JFjudith fullerDec 3, 20253.0they never have enough help to help you when you’re looking for something so you’re pretty much on your own. The people are nice. I just don’t think they have enough help. I can usually find what I’m looking there. They’ve added a bunch of clothes and things that I think a little strange for I think about Hardware type stuff there but they’re turning into like a department store I don’t think that’s gonna work out good for him, but we’ll see. I just wish they had help when you tried to buy stuff you need for building and contractors and screws and connectors and things like that even for ceiling fans and light fixtures and plumbing and lighting supplies, electric supplies there’s never any help that’s frustrating for me. I can usually get your help to load things up in your car and I’ve never had any trouble returning items so it’s good and bad about Lowe’s most people complain because they can’t get help when they need it for contracted supplies.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Smithfield, NC?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, grills, lumber, outdoor and gardening equipment, home décor, and more.
What are the store hours for Lowe's Home Improvement in Smithfield?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement in Smithfield offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start returns via your Order History, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are installation services available at Lowe's Smithfield?
Yes, Lowe's provides a variety of installation services including appliances, blinds, cabinets, flooring, lighting, decking, and more to assist with your projects.
What nearby food options are available around Lowe's Home Improvement in Smithfield, NC?
Nearby you can find several dining options such as Little Caesars Pizza, Papa John's Pizza, McDonald's, Hardee's, Applebee's Grill + Bar, and Smithfield's Chicken 'N Bar-B-Q, ideal for a meal before or after your visit to Lowe's.
Are there nearby automotive services when visiting Lowe's in Smithfield?
Yes, nearby automotive services include Murphy Express and Murphy USA gas stations, American Pride Xpress Car Wash, and several car dealers like Jeep and Deacon Jones Cadillac.
What nearby health and wellness facilities are close to Lowe's Home Improvement?
Close to Lowe's, you can find MainStreet Family Care emergency room, Eyecare Centers, Planet Fitness gym, and various community services like LifeSpring NC.