Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Shelby, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,230 reviews
5 stars
1,237
4 stars
498
3 stars
220
2 stars
83
1 star
192
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or rude.
Product Availability
Customers frequently report issues with product availability and inventory accuracy, leading to frustration during shopping.
Pricing Concerns
Many reviews mention high prices and dissatisfaction with pricing policies, including issues with discounts and price matching.
Store Organization
Several customers noted that the store is often disorganized, making it difficult to find items and receive assistance.
Positive Experiences
Despite the negatives, there are numerous positive comments about specific employees who provided excellent service and made shopping enjoyable.
- ACAlfredo CruzOct 29, 20255.0Todo muy vien
- HSHeather SelfOct 28, 20255.0I love Andy five stars five stars five stars
- TLtori loveOct 18, 20255.0Gordon was very helpful in cutting wood for me.
- RRRebekahOct 16, 20255.0We went in on 10/14/25, and were shopping for a washer. The man that helped was named Cable. He was VERY knowledgeable, kind, patient, and did not try to talk my friend into any more than she needed, as she is 82, and knew what she wanted to spend and what she liked. He was able to answer all of her questions, no matter which one she asked about or what she was asking him. Cable wasn't even working in that department, (he said he worked in flooring), but he didn't hesitate when he saw us there needing help to come and assist. We weren't there long at all after browsing. He followed through with the sale from the beginning to the end and was respectful and positive. I highly recommend him, no matter where you are in this store, he has a wide variety of knowledge on pretty much every thing! He was even able to set her up an appointment to have someone come look at her windows on her home. I can't stress enough the positivity and kindness and respect that he had with her. It means a lot in this world where people can be so rude and impatient and just trying to make another sale. I even had to take a phone call, and felt completely comfortable with him not talking her into a washer that had way more than needed, and sure enough, he didn't! Everyone should ask for Cable!
- KDKendall DuncanOct 6, 20251.0I regularly spend thousands of dollars a week at this Lowe's and I constantly have to go behind the associates to check things. Most recently, I ordered a pallet of flooring. The associate that picked the order deliberately hid an open box of flooring in the middle of the pallet so it couldn't be inspected. When I got it to the job site and started unloading it, I inspected the box and it was immediately apparent that the box was another customer's return. 3 of the 9 planks were ripped down the middle. I called John about this at the store and asked if they would deliver a new box out to the job site since they obviously tried to hide a defective box in my order. Recently I had two deliveries go to the wrong address, despite having the addresses clearly marked on the road. So not only did I have to find the orders, I had to painstakingly move an entire truckload to the correct address. Then, the orders weren't even right and both had reject pieces of lumber and other items with defects. So I had to make two more trips back to Shelby. Is it Lowe's Corporates' policy to attempt to deceive customers by hiding defective products in online orders or just Shelby Lowes'? Absolutely fed up with the customer service here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Shelby, NC?
You can find quality hardware, paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Shelby, NC?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account, and you will receive email updates about any changes.
What installation services are available at Lowe's in Shelby, NC?
Lowe's offers numerous installation services, including for appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, gutters, flooring, home accessibility, HVAC, lighting, roofing, and more.
Are there any notable places near Lowe's Home Improvement in Shelby, NC that shoppers might visit?
Nearby places include OfficeMax for office supplies and tech support, Goodwill for thrift shopping, ALDI USA for groceries, and Applebee's Grill + Bar for dining.
How can nearby grocery and dining options enhance a visit to Lowe's Home Improvement?
Customers can combine their home improvement shopping with grocery runs at ALDI USA or enjoy meals at nearby restaurants like Applebee's Grill + Bar and Jack in the Box.
What nearby services can assist customers with key copying or tech repair near Lowe's?
Customers can access key copying services at Minute Key and computer repair at OfficeMax Tech, both located close to Lowe's.
How does Lowe's support customers requiring language assistance?
Lowe's offers services in English and Spanish, and provides in-store translation services for other languages to assist all customers.