Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Shelby, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,245 reviews
5 stars
1,245
4 stars
502
3 stars
220
2 stars
85
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, many customers report long wait times and unresponsive staff.
Product Availability
Customers frequently mention issues with product availability and order fulfillment, including canceled orders and incorrect items.
Store Organization
Several reviews highlight disorganization within the store, making it difficult for customers to find items and receive assistance.
Pricing Concerns
Many customers express dissatisfaction with pricing, describing items as overpriced and noting issues with price discrepancies at checkout.
Positive Experiences
Despite the negative feedback, there are numerous positive mentions of specific employees who provided excellent service, contributing to some customers' overall satisfaction.
- SRSebastian Rhodus6 days ago5.0Items was easy to find and friendly staff also a quick check out
- EEeNeoJan 5, 20261.0The stuff are always trying to be helpful but finding one is not easy and when you do find someone, they're already helping somebody else and some times they're more people waiting
- JFJack FlashDec 29, 20255.0Every time I go to Lowe’s I find what I need. Sometimes it needs to be chafed up, but most often I find the items needed.
- JWJonathan WalkerDec 20, 20254.0IN AND OUT, wish they had registers open to make it a bit faster. Everyone lined up in the aisles to wait on self checkout sucks. Best to just go through thr garden center.
- HHHooligan919Dec 18, 20252.0This store is awful. I've tried to order four items online for pickup at the store over the past few months and was only able to actually pick up one of them. One item I had received an email about being ready wasnt there when I attempted to pick it up, two items were canceled without an explanation even though I know they were in stock because I went in and got them myself the next day. Some of the employees are helpful so I guess it's not all bad. I try to avoid this store anytime I have another option.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Shelby, NC?
You can find quality hardware, paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Shelby, NC?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account, and you will receive email updates about any changes.
What installation services are available at Lowe's in Shelby, NC?
Lowe's offers numerous installation services, including for appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, gutters, flooring, home accessibility, HVAC, lighting, roofing, and more.
Are there any notable places near Lowe's Home Improvement in Shelby, NC that shoppers might visit?
Nearby places include OfficeMax for office supplies and tech support, Goodwill for thrift shopping, ALDI USA for groceries, and Applebee's Grill + Bar for dining.
How can nearby grocery and dining options enhance a visit to Lowe's Home Improvement?
Customers can combine their home improvement shopping with grocery runs at ALDI USA or enjoy meals at nearby restaurants like Applebee's Grill + Bar and Jack in the Box.
What nearby services can assist customers with key copying or tech repair near Lowe's?
Customers can access key copying services at Minute Key and computer repair at OfficeMax Tech, both located close to Lowe's.
How does Lowe's support customers requiring language assistance?
Lowe's offers services in English and Spanish, and provides in-store translation services for other languages to assist all customers.