Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Sanford, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,471 reviews
5 stars
1,269
4 stars
542
3 stars
237
2 stars
127
1 star
296
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are criticized for rudeness and indifference.
Product Availability
Customers frequently reported issues with product availability and stock levels, leading to frustration when items were not found or were damaged.
Store Cleanliness
The store is generally noted for being clean and well-kept, contributing positively to the shopping experience.
Management Issues
Several reviews highlighted problems with management, including poor handling of customer complaints and lack of accountability.
Helpful Staff
Despite some negative experiences, many customers appreciated the assistance from specific staff members who went above and beyond to help.
- LJLisa Johnson1 day ago1.0I am very disappointed in the service I have received from the Sanford NC store . I have had 3 bad experiences with them. The first one was my husband and I purchased a washer and dryer and it was all dented up the second was we bought a side by side refrigerator weren’t it back due to being dented the last draw was 11/21/ 25 the wrong dryer was delivered and it was navy blue how do you get navy blue from a white dryer and a 5.4 instead of a 5.5 dryer and I was told I need to call the company that not my mistake that’s your mistake you need to call and make changes. I will never never ever buy another appliance from Lowe’s of Sanford North Carolina . I was told what if it is blue as long as it works. 😩😩😩
- JCJacob Walaschek Fishing channel2 days ago1.0We bought a floor and hired Lowe’s to install it on October 22. After waiting 3 weeks we noticed they ordered the wrong floor and baseboards. We had to drive to Lowe’s because the sales representative did not return calls. This was the day before our installation date of October 5th. At this point we had to reorder and wait to be refunded the original purchase, the same sales associate assured they would price match the original flooring with the correct flooring, which never happened. I spoke with Katie about it, the store manager, and she said that I can deal with Lowe’s legal team and hung up on me, cancelling our long awaited install date. Once they ordered the correct flooring I noticed they ordered 33 to many 12’ baseboards because only 12 are needed. They explained that the quantity is requested by their install contractor and if they don’t have the right quantity when they pick it up they would deny the order and reschedule again. So we had to pay upfront for way too many baseboards and the cost per linear foot to have them installed. We got the correct flooring delivered November 18th and were told that the install team will call within two business days to schedule the install. Today is the 22 of November and still no call. We tried call the install company 12 times and their recoding states that they will return your call if you leave message within a half hour. We then called Lowe’s and they tried contacting the install company twice on a three way call with no answer and still no call back. We have had no floor for over a month and a half. When we made our original purchase the sales guy pointed at a sign in the store and said “guaranteed install within 10 days”. That never happened. Total nightmare dealing with Lowe’s. They have you pay for the entire install and materials upfront. When the flooring was delivered I had to personally move it inside even though I was originally charged to have them move it in for a acclimation period.
- NSNick SpencerNov 16, 20251.0This basically says: we don’t like doing it. We are too cheap to fix it. We don’t train our people on it. I bet it works just fine.
- JHJason HealyNov 15, 20255.0Had a great experience today. Going into the Lowe's in Sanford North Carolina. Had to have keys made and the gentleman Tanner that was literally supposed to be getting off of his shift ,Still stayed back and helped me with a very positive attitude and being professional. And on my way out paying for the purchases that I made. My cashier was Ashley on the contractor side. She was also extremely nice and very professional. She did ask me to take a survey that's listed on the bottom receipt. I tried several times. Maybe it's not mobile friendly so I'm leaving one on Google instead. Hopefully this finds the way to show that these two employees did a great job today and maybe Lowe's corporate needs to look more into the survey link.
- KEKevin EnnisNov 11, 20255.0For the homeowners gardener painter, plumber or contractor. They have all your project needs. Work with the pro desk for bigger projects they can help with all the details for a successful job.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Sanford, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing items, decking, grills, lumber, outdoor and gardening equipment, bathroom supplies, and more.
What are the operating hours for Lowe's Home Improvement in Sanford, NC?
Lowe's Sanford location is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 7:00 PM on Sundays. Holiday hours vary and some days the store may be closed or have reduced hours.
Does Lowe's Sanford store offer in-store pickup and delivery services?
Yes, the store offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or by logging in to your MyLowe’s account. Email updates will also notify you of any changes to your order status.
What is Lowe's return policy for items purchased online or in-store?
Most items can be returned within 90 days. For online purchases, returns can start online through your order history. In-store returns require proof of purchase at the customer service desk or the return barcode from your order details.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there nearby places where I can exchange propane near Lowe's Sanford?
Yes, Blue Rhino Propane Exchange is located nearby where customers can exchange propane tanks conveniently after visiting Lowe's for their home improvement needs.
Where can I find locksmith services near Lowe's Home Improvement in Sanford?
MinuteKey offers key and locksmith services near the Lowe's Sanford location, making it easy to get key replacements or locksmith help before or after your visit.
What dining options are available near Lowe's in Sanford for a meal before or after shopping?
Several dining options are nearby including Hardee's for fast food, Aye! Toro Tacos & Tequila for Mexican cuisine, Umami Asian Bistro & Sushi Bar for sushi, and Buffalo Wild Wings for pub-style food.
Can I find banks or ATM services near Lowe's Home Improvement in Sanford?
Yes, First Horizon Bank, Suntrust Bank, and Truist with ATMs are close to Lowe's, offering convenient access to financial services during your visit to the store.