Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Roxboro, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
955 reviews
5 stars
588
4 stars
211
3 stars
66
2 stars
31
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful, others are reported as rude or unresponsive.
Product Availability
Customers frequently mention issues with product availability and delivery, leading to frustration and lost sales.
Store Environment
The store is generally described as clean and well-organized, with friendly staff, although some customers noted difficulties in finding assistance.
Returns and Exchanges
There are complaints about the returns process, with some customers experiencing poor treatment and confusion regarding policies.
Installation Issues
Several reviews highlight problems with appliance installation, including unqualified installers and miscommunication.
- HWHeidi W.4 days ago4.0There was an employee that really knew his stuff. We had a wonderful conversation. You can hardly find that type of costumer service now days!
- CFCaptain FluffyPawsNov 13, 20255.0This location has a wonderfully friendly and knowledgeable staff on hand. They helped me find the materials and tools I needed to install a new door and frame. They were able to fix a transaction error from a previous purchase we made.
- ABAdam BellOct 22, 20255.0Melissa in tools and Demario in lumber were both extremely helpful.
- DFDavid FarrisOct 21, 20251.0Took a return on Friday night, 10/17. Package had been opened but washing machine hose had never been used or hooked up. It was wrong fit. I had receipt and original bag. The lady at "Returns" was elderly and had a white bun in her hair. I'm not discriminatory, I'm 66 years old. She actually screamed at me and advised she couldn't resale the item because of the condition of the bag. I will never step inside a Lowe's EVER again, not because she refused to return the item, but because she was very nasty to me and screamed at me.
- AJAmy JOct 21, 20255.0My husband had to go buy a dog pen and he was helped by 2 guys, both named Larry. He said they were tremendously helpful.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Roxboro, NC offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more. They also provide installation services for appliances, flooring, cabinets, doors, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Roxboro?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, and some holidays may have adjusted hours or closures.
What payment methods are accepted at Lowe's Home Improvement in Roxboro?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's Home Improvement in Roxboro offer delivery and in-store pickup services?
Yes, the store offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be provided if there are changes to your order status.
How do I return or exchange items purchased at Lowe's Home Improvement?
Most items can be returned within 90 days. For online purchases, you can start a return in your Order History on Lowes.com before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Are there any nearby dining options near Lowe's Home Improvement in Roxboro?
Yes, nearby restaurants include KFC and Taco Bell, which are convenient for grabbing a quick meal before or after your shopping visit at Lowe's.
What nearby service providers can assist with home-related needs near Lowe's?
Nearby you can find Minute Key for locksmith services and Blue Rhino Propane Exchange for propane needs, making it easy to complement your home improvement projects.
Are there nearby banks or ATMs near Lowe's Home Improvement in Roxboro?
Yes, First National Bank, Union Bank, and a First National Bank ATM are close to Lowe's, allowing customers convenient banking access during their visit.
Does Lowe's Home Improvement in Roxboro support community organizations?
Yes, Lowe's is associated with community organizations like Lowe’s Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, Keep America Beautiful, and more.