Lowe's Home Improvement

Reviews

• MB

  Margie Batten

  1 day ago
  2.0
  Lowe's is nothing like Home Depot. We had moved ti the Rocky Mount area. We went here since it's the only building material place we know of in our area. Prices are a bit higher. Searched for help and didn't get anyone. We waited and waited. Finally, we gave up and left. I'll drive the extra mileage to Home Depot. It's worth it.
• ML

  Mel Lang

  Apr 24, 2026
  1.0
  Any small parts ( plumbing fitting, electrical parts, hinges, etc are always jumbled in the bins. Often the bin will only contain the wrong part numbers and not the one you need. I shop here 2 or 3 times a week and it has been this way for years. Very frustrating. The work around is to order the parts on line but this doesn't help me if I need the parts ASAP.
• IB

  Irene Brantley

  Apr 21, 2026
  5.0
  Awesome experience today!!! Tommy (in the lumber area) was very helpful and knowledgeable. The lady that checked me out(young light skinned lady at the counter with Ms. Pam) was very nice and knowledgeable as well. Everyone needs to be like them.
• BB

  Braxton

  Apr 15, 2026
  5.0
  Just wanted to shout out one of their employees, Roxanne went above and beyond helping us find the material we needed to complete a job. She’s very knowledgeable, and a great asset to your company. 10/10 can’t say enough good things. Truly made me feel like a valued customer. Will keep shipping here for all my needs and recommend to my friends
• DS

  Danielle Styons

  Apr 12, 2026
  1.0
  Id give 0 stars if allowed. I placed an online order for a few items along with 16 pavers for same day delivery. Shortly after submitting the order, I realized I had miscalculated and actually needed double the amount. I immediately placed a second order for the same quantity so I would have enough materials for my project. Both orders were scheduled for delivery that same day. When the first delivery arrived, it was incorrect, it only contained 12 pavers instead of the 16 I paid for. I have photo documentation of this, and the items remain in my possession under my carport. The second delivery arrived the next day and included the correct quantity of 16 pavers. Since discovering the issue, I have contacted customer service multiple times (six different representatives) attempting to resolve the missing items from the first order. Each interaction resulted in being told to wait 24 hours, call back, or contact the delivery service despite ordering directly through Lowe’s. I also attempted to escalate the issue on multiple occasions but was repeatedly denied or redirected without speaking to a supervisor. When the store finally called me back, a representative insisted the order was correct because she had counted them herself… that clearly referred to the second delivery, not the original incomplete order. The lady on the phone then hung up on me. I immediately called customer service and requested to be escalated again and after being placed on hold 4 times she continued to tell me to wait 24 hours and call back. Throughout each interaction I acknowledged that individual representatives were not personally responsible, the overall experience was extremely frustrating due to the lack of consistency, accountability, and ability to resolve a very simple order discrepancy. This was a small order compared to what many customers purchase, and I place online orders frequently almost daily for various things. That is why this experience stood out so much. It is not about the small dollar amount (approximately $8 worth of missing product), nor is it about trying to get something for nothing. It is simply about receiving what I paid for and not having to go through multiple rounds of contact and escalation attempts for a straightforward issue. Still no solution and this has been one of the worst and most difficult customer service experiences I have had over such a simple issue, and it highlights a need for improvement in how order discrepancies and escalations are handled. And clearly they just read a script off the screen!!!! When not all situations apply smh

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