Lowe's Home Improvement

Reviews

• LW

  Ls W

  May 1, 2026
  1.0
  Poor management and lack of follow up and follow through. If you've purchased an appliance from this Raleigh Capital Blvd store and have an authorized manufacturer warranty replacement to be processed...You will get nothing but the run around and no follow up nor follow through by their management team. We have been back and forth between Lowes and the Manufacturer. The manufacturer makes it seem the process is easy. Every representative, every supervisor, and IF you even get to speak to a manger all have said different ways they have to process the warrantied appliance. We have emailed the info from the manufacturer to Lowes for assistance with the authorization and we have not received any follow up replies via email, let alone over the phone. No one seems to know how to do it or want to do it, because we are given different instructions each time, but no confirmation we will be able to have have our appliance taken back per manufacturer and a new appliance ordered through Lowes. I feel they really do not want to honor the manufacturer warranty. We have been into the store multiple times to get our appliance replaced per the manufacturers instructions and we still have no success with Lowes since Dec 2025. We will be now be working with the manufacturer directly and going to a different Lowes...never wanting to step foot in this Lowes again!
• CA

  Cody A

  Apr 23, 2026
  1.0
  Lowe’s as a whole is an absolute joke. I’ve spent thousands over the past year renovating my home. Last week I had lumber delivered. Over 110 pieces. 67 pieces were damaged or unusable. I asked for replacements. They came. 32 pieces were damaged or unusable. They were supposed to pickup the damaged and unusable pieces. Never came. Spoke to the ASM Alex, he placed an order for a few additional replacements which still haven’t come. All the damaged pieces are laying in my front yard. Management won’t help. Corporate won’t help. No one cares. No one has any integrity or desire to treat humans with basic dignity or respect. I wouldn’t recommend Lowe’s to my worst enemy. This has been a week long nightmare and I’m absolutely at my wits end. Edit: I reached out to customer service and got no where. Of course. All they wanted to do was point me to the store. No responsibility.
• ML

  Mike LaMantia

  Apr 15, 2026
  1.0
  Place is the worst. Store is a mess, inventory is wrong always, poor customer service. They carry half of what South Durham Lowe's carries so I am forced to go their. Save yourself the pain and just go to Home Depot.
• EW

  Emeline Wilson

  Apr 9, 2026
  1.0
  I use Lowe’s all the time for products and was very disappointed with my experience today. I purchased laminate flooring at the Lowe’s in Henderson, they do not have enough so I was told I could go to another Lowe’s to get the rest of the flooring for the project. I saw the Lowes on Capital had it in stock so I tried to call to confirm. I was told over the phone that they did have it but the person could not check with the flooring people because they were busy and could not give me their price of the flooring. I chose to still go to the Lowe’s on Capital because I really needed this flooring once I got there they did not have enough in stock, the price was higher and they were not able to order any. I was told I could go to another Lowes further away and check if they had it. I will not be purchasing the flooring Lowe’s because this took too long and I shouldn’t have to go from to store to check inventory and prices.
• DK

  Diane Kurz

  Apr 8, 2026
  5.0
  I want to give a huge thank you to Tyria and Leroy who helped fulfill my order today on Capital Blvd. My phone was not working properly, they made sure to find the order of 15 bags of mulch I ordered on line. They found it and Leroy was so nice tell me where to go and he would load my car up which he did along with two other gentleman. It is so nice to get great customer service like this as a lot of places no longer give it. thank you Lowe’s, Leroy, Tyria and the other 2 gentleman!

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