Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Raleigh, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Many customers reported poor customer service, with instances of rudeness and lack of assistance from staff.
Product Availability
Customers appreciated the variety of tools and materials available, but some expressed frustration over specific items being out of stock or mispriced.
Store Cleanliness
While some reviews noted a clean store, others highlighted issues such as dirty bathrooms and dusty aisles.
Installation Issues
Several customers experienced significant problems with installation services, including delays and lack of communication.
Helpful Staff
Despite negative experiences, some employees received praise for their helpfulness and product knowledge, enhancing the shopping experience.
AW
Aaron Williamson
Nov 6, 2025
5.0
Very organized store. Friendly staff..Great customer service.
AF
Alton Farmer
Nov 5, 2025
5.0
The best hardware store in America.
KS
kenneth smart
Oct 23, 2025
4.0
Shelves stocked items needed mostly easy to find prices are reasonable
SS
Sandra Smith
Oct 21, 2025
5.0
Had fun with the Halloween and Christmas decorations.
RP
Randy Parnell
Oct 19, 2025
3.0
I was so frustrated when I tried to buy some tools the last time I was in there.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Raleigh, NC?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Raleigh?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and reduced hours on others.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What brands does Lowe's Home Improvement carry for appliances and tools?
Lowe's carries brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Bosch, and more.
How can I check the status of my online order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What services does Lowe's Home Improvement provide beyond product sales?
Lowe's offers installation services including appliances, flooring, cabinets, doors, HVAC, and more, as well as free delivery, free haul away, easy returns, and exchanges.
Are there nearby food options where I can eat before or after shopping at Lowe's?
Yes, nearby food options include Jersey Mike's Subs, Taco Bell, McDonald's, Chick-fil-A, Wings N Turkey BBQ, Wingz American Grill, and Triangle Hawaii BBQ, perfect for a quick meal around your visit.
What nearby services can help with keys or locksmith needs near Lowe's?
Minute Key and minuteKEY provide key and locksmith services near Lowe's, convenient for any key or lock-related needs while you shop.
Where can I find banking services near Lowe's Home Improvement in Raleigh?
Nearby banking options include multiple Wells Fargo Bank locations offering ATM and credit union services.