Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Raleigh, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,914 reviews
5 stars
1,076
4 stars
429
3 stars
131
2 stars
71
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor service, especially regarding returns and delivery issues.
Product Availability
Customers appreciated the variety of products available, but there were frequent reports of items being out of stock or misrepresented in online inventory.
Store Experience
The store was generally described as clean and well-organized, with some customers noting a pleasant shopping experience, though others reported long wait times and unhelpful staff.
Delivery Issues
Numerous reviews highlighted serious problems with delivery and installation services, leading to frustration and loss of trust in the business.
Employee Recognition
Several employees received commendations for their exceptional service, indicating that there are standout staff members who positively impact customer experiences.
- PAPatty Anderson2 days ago5.0I was recently in Lowe’s having difficulty finding an item. I found Robert Fuquan and asked for his help and he dropped what he was doing to help me find it. When we couldn’t find it he was determined to find some which he did and went in search of a ladder. In the meantime I looked back behind some items and found some of the items stuck in the back. I very much appreciated Robert’s help. Thanks, patty
- TTTom6 days ago5.0Went looking for a couple items. Team members i talked to knew exactly what aisle unique items were in Very impressive
- KAKeith AlmondNov 10, 20255.0Recently I needed some assistance with a home improvement project involving vinyl siding so I went to the Lowes nearest to me and I’m glad I did. I went to the Pro Services Desk and was assisted by a most helpful employee Miranda. She listened to my needs and made the best suggestions for me to complete my project. Miranda went out of her way to make sure I had what I needed and was polite, professional and pleasant to work with. It makes these home improvement projects so much more manageable when we have a little encouragement along the way. Thank you Lowes for having an employee like Miranda.
- LDLitza Al-Abdullah DMDNov 4, 20251.0Purchased a Bosch dishwasher from Lowe’s, installed on Friday. By Monday (3 days later) we realized the unit was defective and contacted Lowe’s immediately. Because we were past their 48 hour policy (which we were completely unaware of as no one says anything to you and it's just in the footnotes of an email), Lowe’s refused to take responsibility. They offered to send an installer (which I already paid $250 for) to “confirm” whether the issue was installation related. I explained it appeared to be a manufacturer defect, not an installation problem. Lowe’s stated that if the installer confirmed it was a manufacturer defect, then I would have to deal with Bosch myself. Meaning warranty claims, service scheduling, and repairs on a dishwasher that has never worked as intended since day one. I understand defects can happen. What matters is how a company handles them. Lowe’s chose to hide behind a policy technicality instead of supporting a customer who paid for a new, working appliance. I expected better accountability and customer service. I do not recommend anyone purchasing appliances from Lowe’s.
- RWRachel WadeOct 9, 20251.0I’ve been a loyal customer of this location for several years, having purchased a dishwasher, refrigerator, washer, and dryer here without issue. Unfortunately, my recent order for an over-the-hood microwave and range was a very different experience. I placed the order in-store on 9/29 (associate was excellent) with delivery expected 10/6, followed by installation scheduling. When told installation wouldn’t be until 10/24, I opted to cancel that service and work with Paul, the assistant store manager, to arrange delivery only for 10/9, confirmed via text for 9 AM–1 PM. Delivery did not occur, and I was later told it was due to “no one being home,” which is inaccurate — my spouse was present along with multiple contractors, all confirmed by security footage. When I contacted Joseph, another assistant store manager, to request a refund, I found this process frustrating and lacking accountability. While past purchases have met my expectations, this experience leaves me questioning future business here, thinking I may as well just do business with Home Depot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Raleigh, NC offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor equipment, gardening supplies, kitchen and bathroom remodeling necessities, and more.
What are the operating hours of the Lowe's Home Improvement store in Raleigh?
The store operates from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement in Raleigh provide pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I track the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates when your order status changes.
What payment options does Lowe's accept at the Raleigh store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What brands are available at Lowe's Home Improvement in Raleigh?
Lowe's carries a variety of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kobalt, and many more.
Are there any nearby places of interest around Lowe's Home Improvement in Raleigh?
Yes, nearby places include Wicked Links (a hot dog restaurant), Food Lion (a grocery store), and Lynnwood Grill (an American and pizza restaurant) which you might visit before or after shopping.
Are there nearby services that can complement my visit to Lowe's Home Improvement in Raleigh?
Yes, there is minuteKEY and Minute Key locksmith services nearby for your key and lock needs, and Blue Rhino Propane Exchange for propane supply, offering convenient services close to Lowe's.
What recreational spots are close to Lowe's Home Improvement in Raleigh?
Nearby recreational places include Big Air Raleigh, a sports club and league, and Launching Pad Trampoline Park, which are great for family fun before or after visiting Lowe's.
How do I return or exchange an item bought from Lowe's?
Most items can be returned within 90 days. For online purchases, start the return process in your Order History before shipping the item back. In-store returns require proof of purchase at the customer service desk.