Brand Certified
Ferguson Bath, Kitchen & Lighting Gallery
4.1(172 reviews)
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
Business Details
2700 Yonkers Road, Raleigh, NC
27604, United States
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
(919) 831-9928
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
https://www.fergusonhome.com/showroom/branch/raleigh-nc-showroom-0015
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
About
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
Bathroom Supply StoreLighting StoreKitchen Supply StoreAppliance Store
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
Ferguson Bath, Kitchen & Lighting Gallery
2700 Yonkers Road, Raleigh, NC
27604, United States
Hours
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
Reviews
4.1
172 reviews
5 stars
107
4 stars
22
3 stars
12
2 stars
7
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, particularly after purchases, with issues such as unresponsiveness and rude staff.
Product Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to incorrect recommendations and dissatisfaction.
Showroom Experience
While some customers praised the showroom's selection and helpful staff, others felt ignored or received inadequate assistance.
Delivery Issues
Customers frequently mentioned problems with delivery timelines and communication regarding their orders.
Positive Staff Interactions
Despite negative feedback, some customers had positive experiences with specific staff members who provided excellent service.
- WEWilliam EdwardsFeb 19, 20261.0Went to look at bathroom decor and not one single person even said as much as hello!! Zero!! All the staff was either staring at their phones or hanging out in I guess the common area!! I will carry my money elsewhere!!!
- SMScott MottJan 29, 20261.0Called to confirm they have items in stock to pickup before heading to the store. Got to the store and was told you have to order them. Waste of time, representatives need to be more knowledgable.
- CGChem galDec 30, 20251.0We went to look at bathroom lighting and fixtures for our 2 bathroom renovation on a Saturday morning. The person at the front desk was rude and condescending to us. We walked around and looked and were not approached by a single salesperson. My husband has a long pony tail and we were dressed in jeans and sweatshirts. I saw things I liked but we walked out. I went home and looked up the website of the items I liked and ordered them. I can't be treated poorly on a website. Shame on Ferguson's for going to help the young couples instead of the older couple. Never again will I go and I will not tell people about Ferguson's. Lifelong Raleigh native.
- CCChris CrumplerOct 25, 20253.0We purchased all of our lighting and kitchen faucets for an extensive remodel from Ferguson. The project started out well and positive but went downhill quickly with the most recent purchase. The sales associate recommended a light size that once installed was too small. They refused to let us upgrade the light size and pay more for the upgrade citing “it was their policy to not accept exchanges to lighting fixtures once installed”. The tone of the email from Ferguson explaining their policy was rude and condescending defending their decision stating the light size was correct. I will not be using these guys ever again nor will I be recommending them to any of my current or past clients to use. I respect the policy but it would have been nice to know that before ordering this light fixture. We tried to do the right thing by asking their advice ahead of time but unfortunately all we got was a defensive customer service experience that extremely disappointing and unnecessary.
- MBMets BaseballOct 19, 20251.0Worst customer service ever, AFTER you make your purchase. Great customer service from Ferguson in Raleigh, NC when it comes to selling and as soon as they have your money the customer service ends….. “The old saying that you get what you pay for” is not true when buying Thermador appliances. We spent over 100k on all Thermador kitchen equipment and have had multiple issues with our oven/gas stove, dishwasher and freezer ice maker. Zero assistance from Ferguson, they will refer you to the manufacturer who is equally useless.
Frequently Asked Questions About Ferguson Bath, Kitchen & Lighting Gallery
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Bath, Kitchen & Lighting Gallery offer?
Ferguson Bath, Kitchen & Lighting Gallery offers a wide selection of kitchen, bath, appliance, and lighting products from premium brands.
What are the showroom hours for Ferguson Bath, Kitchen & Lighting Gallery?
The showroom is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 10:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.
How long do I have to return an item purchased at Ferguson?
You may initiate a return for refund within 90 days of receipt of most items. Items cannot be returned or exchanged after 90 days from receipt.
Is there a restocking fee when returning items to Ferguson?
No, there is no restocking fee on returned items.
How can I set up a return for an item I purchased?
You can set up your return online with your Fergusonhome.com account by signing in and following the 'Set up a Return' instructions. Guest users must create an account to set up a return.
Does Ferguson Bath, Kitchen & Lighting Gallery accept same-day delivery?
Yes, Ferguson offers same-day delivery service.
Which payment methods are accepted at Ferguson Bath, Kitchen & Lighting Gallery?
Ferguson accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
What nearby furniture stores can I visit close to Ferguson Bath, Kitchen & Lighting Gallery?
Nearby furniture stores include Great Finds Warehouse, LLC, and Atlantic Bedding & Furniture. You can visit these before or after shopping for kitchen and bath products at Ferguson.
Are there any nearby granite or countertop suppliers near Ferguson Bath, Kitchen & Lighting Gallery?
Yes, Geo's Marble & Granite and Professional Granite Inc. are nearby granite suppliers that may complement your kitchen or bath renovation projects.
What other businesses related to home improvement are located near Ferguson Bath, Kitchen & Lighting Gallery?
Nearby related businesses include Ferguson Plumbing Supply, Charland Heating & AC, D Interior Designs & Fabrics Inc., and Encore Carpet Care, which can assist with complementary services for your home projects.
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