Brand Certified
Extra Space Storage
4.8(368 reviews)
Certified by Extra Space Storage • Mar 01, 2026
Business Details
2401 S Wilmington St, Raleigh, NC
27603, United States
Certified by Extra Space Storage • Mar 01, 2026
(919) 832-9475
Certified by Extra Space Storage • Mar 01, 2026
https://www.extraspace.com/storage/facilities/us/north_carolina/raleigh/3021/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
Certified by Extra Space Storage • Mar 01, 2026
About
Certified by Extra Space Storage • Mar 01, 2026
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 2401 S Wilmington St in Raleigh, NC today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, elevator access, golf carts available, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
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Location
Certified by Extra Space Storage • Mar 01, 2026
Hours
Certified by Extra Space Storage • Mar 01, 2026
Reviews
4.8
368 reviews
5 stars
342
4 stars
10
3 stars2
2 stars3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Dre and Sam, received high praise for their professionalism, helpfulness, and friendly demeanor, making the rental process smooth and stress-free.
Cleanliness
The facility is generally reported as clean and well-maintained, contributing to a positive customer experience.
Management Issues
Some customers reported serious concerns regarding management practices, including poor communication, negligence, and significant rate increases after initial rental agreements.
Security Concerns
There were alarming reports of unsanitary conditions and theft, raising questions about the security and safety of stored items.
- JWJerry Washington5 days ago5.0Nice store
- JCJoshua CoonradtJan 27, 20265.0sharell had great custumer performance she was very polite and helped me threw a difficult situation at the property thanks sharell
- KKKhamael KolakoJan 18, 20261.0To Whom It May Concern, I am writing to formally report an absolutely unacceptable and distressing experience at Extra Space Storage, 2401 S Wilmington St, Raleigh, NC 27603. I rented a storage unit at this location beginning in September 2020 during an extremely vulnerable time in my life. I had recently given birth, and my father was suffering from kidney failure and undergoing dialysis. Because of these circumstances, I relied on Extra Space Storage to safeguard my personal belongings. Over the course of nearly five years, I endured ongoing miscommunication, poor management, and repeated rate increases. Despite this, I was consistently assured that my belongings were stored in a safe, clean, and secure environment. These assurances were entirely false. When I accessed my unit prior to my move-out on January 16, 2026, I discovered: • Approximately 20 pounds of rat feces • Multiple snake skins from shedding • Extremely filthy and unsanitary conditions • Property belonging to another customer thrown into my unit Even more disturbing, multiple personal items were stolen from my unit, including: • Three televisions • Baby equipment • Numerous electronic devices This constitutes severe negligence and a complete failure to provide the security and cleanliness promised under my rental agreement. Additionally, the on-site manager, Storm, demonstrated a total lack of professionalism, accountability, and basic human compassion. His dismissive and hostile behavior significantly worsened an already traumatic experience. His conduct is unacceptable for anyone representing your company. Had I known the true conditions of this facility, I would never have entrusted Extra Space Storage with my belongings.
- TBTakeila BrantleyDec 8, 20255.0Every thing went good with getting a storage the guy who set me up was very nice.
- JHJosh HughesNov 22, 20255.0Very professional staff, if you need help with storage just ask!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Raleigh, including Hertford Village, Parkland, Biltmore Hills, Caraleigh, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near S Wilmington St & S Saunders St.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the operating hours of Extra Space Storage in Raleigh, NC?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends.
Does Extra Space Storage in Raleigh offer climate-controlled units?
Yes, Extra Space Storage offers separate climate-controlled storage units for temperature sensitive items, alongside standard units.
Can I store my car at Extra Space Storage?
Yes, Extra Space Storage provides indoor, outdoor, and covered vehicle storage options.
Are drive-up storage units available at this Extra Space Storage location?
Yes, drive-up access units are available allowing you to pull your vehicle up directly to your storage unit for convenience.
What payment options does Extra Space Storage accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Invoice, Mastercard, and Visa for payments.
Where is Extra Space Storage located in Raleigh?
Extra Space Storage is located at 2401 S Wilmington St, Raleigh, NC 27603.
Does Extra Space Storage sell moving and packing supplies?
Yes, they offer moving boxes and packing supplies available for purchase online and at the facility.
What nearby storage facilities are close to Extra Space Storage?
Life Storage - Raleigh and U-Haul Neighborhood Dealer are nearby storage facilities providing additional storage and truck rental options.
What local amenities can I visit near Extra Space Storage?
Nearby you can find places like Refuge Lamb of God Tabernacle Holiness Church for worship, Crystal Shearz hair salon for grooming, and The Caterhaus for dining.
Are there useful services near Extra Space Storage for vehicle or financial needs?
Yes, Eastlake AUTO GROUP INC and Casa Cars Inc are nearby car dealers, BP and Family Fare are gas stations, and the Coin Cloud and Bitstop Bitcoin ATMs provide currency services.
Brand Certified Facts from Extra Space Storage
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