La-Z-Boy Pineville

Reviews

• DD

  DH

  3 days ago
  5.0
  In my earlier review, I had to leave before adding photos. Again, the team if Joshua Lape and Interior Design consultant Jenna Kyte were tremendous! Their ideas and insights made our decisions much easier. Dick Heitzer and Vicky Hickey
• KL

  Kim Lioy

  Apr 21, 2026
  5.0
  Kate at La-Z-Boy was a great help in bringing our vision together. She took the time to carefully match the colors of our room with the fabric for our chairs, making the whole process easy and enjoyable. Her eye for detail and thoughtful guidance really stood out. We’re so excited and can’t wait for our chairs to be delivered!
• KP

  Karen Pruden

  Apr 20, 2026
  1.0
  My one star review is not a reflection of the actual store but a review of the customer service dept after receiving the product. I ordered a round rug and a thick pad that was to be cut within 2-3” from the edge. Not only was the pad not cut round but it was cut over 5” away from the edge. Customer service claimed over and over that it was cut within standard. Clearly it wasn’t. For a big company, replacing the pad would have gone far for a repeat customer but they didn’t care. I will not buy from them again.
• CG

  Carol Grier

  Apr 19, 2026
  5.0
  Chris Carlson was our rep. , and a tremendous asset to the lazy- boy organization. He was patient, kind , understanding, and me , and my wife didn’t feel the high pressure sales tactics employed by other furniture stores such as, and namely Ashley. He was professional, and courteous, and made our experience at the store he works at, one that I think anybody would highly recommend !! The products speak for themselves, and have stood the test of time. Thanks Chris!!!
• RR

  rwhite300x

  Apr 10, 2026
  3.0
  Lazy Boy is excellent company that makes an amazing recliner and their people are awesome. However, it would even better if they were more flexible on the delivery schedule and not so quick to up charge the customer simply because Lazy Boy chose a delivery time, that the customer had virtually no say in and that does not work for the customer. They were given the whole day to deliver and They tried to deliver after business hours in the middle of my dinner with my friends. I responded to they gave the schedule but they made any attempts to deliver and they said I had rescheduled, when in fact they had just poorly scheduled. Their current policy feels very unfriendly and very much not customer oriented. I chose to take the rest of my furniture business elsewhere.