Brand Certified
Lowe's Home Improvement
4.0(2562 reviews)
Certified by Lowe's Home Improvement • Apr 26, 2026
Business Details
1400 Lowe's Boulevard, New Bern, NC
28562, United States
Certified by Lowe's Home Improvement • Apr 26, 2026
(252) 638-6777
Certified by Lowe's Home Improvement • Apr 26, 2026
https://www.lowes.com/store/NC-New-Bern/0566
Certified by Lowe's Home Improvement • Apr 26, 2026
About
Certified by Lowe's Home Improvement • Apr 26, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in New Bern, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 26, 2026
Hours
Certified by Lowe's Home Improvement • Apr 26, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday6:00 AM - 9:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.0
2,562 reviews
5 stars
1,350
4 stars
578
3 stars
255
2 stars
114
1 star
265
- LALissette A6 days ago5.0Great service. Got help quickly and with a great smile.
- MHmichael hewittApr 23, 20261.0Placed an order for lumber to be delivered. Gave the delivery date and time as Thursday between 12 and 4. On Wednesday night, we get a message moving our time to 8-12 on Thursday. Not ideal but okay. At 1 pm on Thursday, my delivery has been moved to Saturday between 8 and 8. This is beyond unacceptable and trying to explain why to someone who barely speaks English on another continent just makes it worse. Shop local, this company doesn't care about customers who aren't contractors. I'd give them zero stars if that was an option. Terrible service, terrible communication. I would say do better but they don't care.
- BBBeckyApr 16, 20265.0Huge store located in New Bern. I recommend shopping there.
- HHhl4256Apr 6, 20261.0Horrible customer service. My same day delivery item has not arrived. Someone else's order was delivered. I called the number from the text updates. It was corporate CS and they could not help me since it was delivery.I called the local store, New Bern NC. First attempt I was told "let me get to a computer, one moment". Ten minutes of hold music later I hang up and call back. "That is above my level, let me transfer you." I am hung up on. Third try "I will call you back with the details of your delivery." Never calls me back. I canceled payment. Stay away from this store!
- PHpaul hembyMar 27, 20265.0Waited around for about 15 min place is really busy. Young man name Ryan H stopped and asked if I need help. Told him what I needed. Computer showed 7 available but none where anywhere to be found!! He spent the next 10 min looking around. He found them on a top shelf 2 isles over. So nice to see someone go above and beyond!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New Bern, NC?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, and more suitable for DIY projects or professional use.
What are the store hours for Lowe's Home Improvement in New Bern?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's in New Bern offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also notify you of any changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns started online for Lowes.com purchases or in-store with proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement in New Bern?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, and many others across various product categories.
Are there any nearby places that can complement a visit to Lowe's Home Improvement?
Yes, nearby places such as Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Walmart New Bern for additional shopping needs can complement your visit.
How can stores like First Flight Federal Credit Union nearby help customers shopping at Lowe's?
First Flight Federal Credit Union, located nearby, can assist customers with financial services like loans and banking, which might be useful when planning large home improvement projects.
Are there dining options close to Lowe's Home Improvement if I want to grab a meal after shopping?
Yes, dining options nearby include Firehouse Subs New Bern, Pizza Hut, and Subway, perfect for a quick meal following your shopping trip.
What languages are services provided in at Lowe's Home Improvement in New Bern?
Services are offered in English and Spanish, with in-store translation services available for other languages.
Brand Certified Facts from Lowe's Home Improvement
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Certified April 26, 2026Yext Knowledge Graph
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