Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a New Bern, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,293 reviews
5 stars
1,200
4 stars
534
3 stars
239
2 stars
98
1 star
222
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with long wait times for assistance and unhelpful staff.
Product Availability
Customers expressed frustration over items being out of stock or misrepresented in inventory.
Installation Issues
Several reviews highlighted problems with installation services, including poor workmanship and lack of accountability from Lowe's.
Positive Employee Interactions
Some customers praised specific employees for their helpfulness and professionalism, indicating that there are capable staff members.
Pricing Concerns
Customers noted that prices can be high and expressed dissatisfaction with return policies.
- MMMichelle Morris6 days ago5.0First time in this Lowe's. We have a vacation place nearby and needed to pick up some things for an unplanned to project. We walked in on a busy Saturday afternoon. There was an employee near the door who answered our questions immediately. Then we used one of those automated requests for help because what we needed was behind a locked cabinet. The same employee came to help. He was very professional and answered our questions. We picked up a few other things and proceeded to check out. Most checkouts were self-service but there was an employee standing right there that helped us with the gift card we were buying. I was really happy with how easy it was to get assistance at this store.
- MHMother HenNov 16, 20254.0Went to pick up an online order. Teresa took excellent care of this old woman. She is very kind and patient Love her 😊 smile . Look forward to her waiting on me in the future.
- JMJim MooreNov 14, 20255.0Mr. Hood helped us with a washer and dryer on thursday 11/13/25. He was very kind and helpful. I would highly recommend him. Very nice person.
- RJregina jonesNov 5, 20251.0Currently in Lowe’s of New Bern for a remodel for my kitchen and looking to get samples for my countertops and they don’t offer any samples to take home. The lady said it was because they did not come back. She said now they just tell people to bring a cabinet door? Wow.
- BSBeth StrangeOct 31, 20251.0Our experience with Lowe’s for kitchen and bathroom countertops has been absolutely awful from start to finish. We found the stone we wanted and were impressed at first — the salesperson seemed competent, the pricing was lower than competitors (though still far from cheap), and everything looked promising. But the moment we paid, everything went downhill fast. Three months later, we still had no stone, no installation date, and no answers. Lowe’s, who we contracted with to manage the entire project, completely washed their hands of any responsibility, telling us to “deal directly with the installers.” There was no response from our repeated phone calls, and we finally had to drive to the store to speak with a manager. In other words, they took our money and then refused to manage their own vendors. The stoneworks company finally stepped in but installers were frequently unresponsive — we had to chase them constantly just to get anything done. It was an exhausting and infuriating experience. When installation finally happened, the workmanship was sloppy and unacceptable. The bathroom faucet hole was cut too large, making it nearly impossible for the plumber to seat the faucet properly. The kitchen faucet hole was cut too close to the sink, so the water hits the side of the basin instead of the drain — a clear violation of standard spacing. The installer’s excuse? “That’s how we always do it.” Completely unacceptable. In the end, while the stone itself looks fine, everything about Lowe’s service, management, and installation was an absolute nightmare. We will never use Lowe’s for any home project again, and we strongly urge others to stay far away. Pay a little more elsewhere — you’ll save yourself months of frustration and regret.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New Bern, NC?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, and more suitable for DIY projects or professional use.
What are the store hours for Lowe's Home Improvement in New Bern?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's in New Bern offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also notify you of any changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns started online for Lowes.com purchases or in-store with proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement in New Bern?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, and many others across various product categories.
Are there any nearby places that can complement a visit to Lowe's Home Improvement?
Yes, nearby places such as Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Walmart New Bern for additional shopping needs can complement your visit.
How can stores like First Flight Federal Credit Union nearby help customers shopping at Lowe's?
First Flight Federal Credit Union, located nearby, can assist customers with financial services like loans and banking, which might be useful when planning large home improvement projects.
Are there dining options close to Lowe's Home Improvement if I want to grab a meal after shopping?
Yes, dining options nearby include Firehouse Subs New Bern, Pizza Hut, and Subway, perfect for a quick meal following your shopping trip.
What languages are services provided in at Lowe's Home Improvement in New Bern?
Services are offered in English and Spanish, with in-store translation services available for other languages.