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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in New Bern, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,302 reviews
5 stars
1,206
4 stars
536
3 stars
239
2 stars
98
1 star
223
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful, while others are criticized for being rude or unresponsive.
Product Availability
Customers appreciate the variety of products available, but some report issues with stock levels and online inventory accuracy.
Delivery and Installation
Numerous complaints about delivery and installation services, including delays and poor workmanship.
Checkout Experience
Frustration with self-checkout options and long wait times at registers, with some customers leaving due to poor service.
Store Cleanliness
Generally positive remarks about store cleanliness and organization.
- CTCarolina Steve (Tech332)4 days ago3.0New Bern Lowe's is always a toss up wither or not they have what you need in-store. Cabinet blanks is what I went in for and I settled for some sheet of brown particle board until I can get some veneer.
- MDMike DipietrantonioDec 18, 20255.0Big help to get my job done!
- HPHarrison PondDec 12, 20255.0Alexis & Jayden delivered my new Blackstone Grill 12/12/2026. They were very easy to work with and did a great job.
- HBHunter BraggDec 8, 20255.0I would like to say thank you again to Ms Ann who helped us load up our purchases(a new Blackstone and a ladder). I had a hurt knee and she didn’t hesitate to help. She’s a sweet and funny lady.
- ETEric TownsendDec 1, 20255.0I want to give a big thank you to trevon at the pro desk for helping out with nobody else would answer the phone he was very helpful informative and and nice
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New Bern, NC?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, and more suitable for DIY projects or professional use.
What are the store hours for Lowe's Home Improvement in New Bern?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's in New Bern offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also notify you of any changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns started online for Lowes.com purchases or in-store with proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement in New Bern?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, and many others across various product categories.
Are there any nearby places that can complement a visit to Lowe's Home Improvement?
Yes, nearby places such as Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Walmart New Bern for additional shopping needs can complement your visit.
How can stores like First Flight Federal Credit Union nearby help customers shopping at Lowe's?
First Flight Federal Credit Union, located nearby, can assist customers with financial services like loans and banking, which might be useful when planning large home improvement projects.
Are there dining options close to Lowe's Home Improvement if I want to grab a meal after shopping?
Yes, dining options nearby include Firehouse Subs New Bern, Pizza Hut, and Subway, perfect for a quick meal following your shopping trip.
What languages are services provided in at Lowe's Home Improvement in New Bern?
Services are offered in English and Spanish, with in-store translation services available for other languages.