Brand Certified
Lowe's Home Improvement
4.0(405 reviews)
Certified by Lowe's Home Improvement • Feb 22, 2026
Business Details
198 Bulldog Drive, Murphy, NC
28906, United States
Certified by Lowe's Home Improvement • Feb 22, 2026
(828) 835-4660
Certified by Lowe's Home Improvement • Feb 22, 2026
https://www.lowes.com/store/NC-Murphy/2505
Certified by Lowe's Home Improvement • Feb 22, 2026
About
Certified by Lowe's Home Improvement • Feb 22, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Murphy, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Feb 22, 2026
Hours
Certified by Lowe's Home Improvement • Feb 22, 2026
Reviews
4.0
405 reviews
5 stars
247
4 stars
44
3 stars
24
2 stars
37
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual employees for their helpfulness, many reported poor overall customer service, including long wait times and unresponsive staff.
Staff Friendliness
Several reviews highlighted friendly and helpful staff, though experiences varied significantly depending on the employee.
Delivery Issues
Numerous customers expressed frustration with delivery problems, including delays and poor communication regarding their orders.
Store Cleanliness
Some customers noted cleanliness issues in the store, particularly in the restrooms.
Product Availability
Customers frequently mentioned stock issues, with some items being unavailable or difficult to find.
- JPjoe Phillips3 days ago1.0I bought a stove and it plainly had a sign placed on it stating that in came with a free set of pots and pans. Upon delivery there was no pots and pans nor a certificate to get any. I called Lowe’s and was originally told that I would have to contact the manufacturer as it was a manufacturer inventive. I told them I felt like it was their mistake and not the manufacturer. I was then told I would receive a call back that they would print off my receipt and give it to the manager. Once again after receiving the call, I was then told that the incentive was put with the wrong stove and that I would not be receiving my pots and pans. Needless to say, I am very unhappy with the customer service. Had I been the one to make a mistake, I would have been expected to fix it. Other retailers usually compensate for their mistakes. Evidently, not Lowe’s in Murphy. Very poor customer service!!!!
- DRDan RhoneFeb 19, 20261.0The Lowes store wasn't bad at his location but the restroom needs some good attention. The graffiti on the walls whare the stalls are looks ridiculous and needs to be removed.
- JNJohn NFeb 1, 20265.0Thank you to the guy who sold my mom a gas wall mounted heater. Then installed it on his day off. Unfortunately I don't live near where my parents. So when she told me this I had to write this review. Thank you to that gentleman. I am forever grateful.
- SWStephanie WigginJan 29, 20265.0Had problem with cancellation ;but thankfully Terry a young lady working at Lowe’s goes above n beyond.She was successful with cancelation ;nice to know great Customer service still exists.
- KKKDJan 25, 20265.0“Can’t thank the Lowe’s team enough for their amazing customer service. During the stressful prep for an approaching storm, they went above and beyond to help me secure a generator. Special shout out to Jacq, Ashley, and Mike for being calm, kind, and genuinely helpful when it mattered most. Truly grateful.”
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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