Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Murphy, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,611 reviews
5 stars
903
4 stars
347
3 stars
114
2 stars
78
1 star
169
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, helpful, and knowledgeable, although experiences varied by location and time.
Customer Service Issues
Numerous reviews highlighted significant problems with customer service, particularly regarding delivery and installation services, leading to frustration among customers.
Store Cleanliness
While some customers noted that the store was clean and well-organized, others reported issues with cleanliness, particularly in restrooms.
Product Availability
Customers frequently mentioned issues with stock levels and availability of items, leading to dissatisfaction.
Mixed Experiences
Overall, customer experiences varied widely, with some praising individual employees while others reported poor management and service.
- PCPhyllis ColwellNov 14, 20251.0Went today to buy 3 wreaths. They paged someone, they never came. I asked that they page again, still no one showed up. I only saw one man in the area and he was watering the plants and when they paged the first time he ran like a rabbit in the opposite direction. I finally flagged a worker down and asked her how many wreaths they had in stock and she said I don’t have my phone. She did not go get her phone or check with anyone else. She was not interested in helping at all. I told her I would just order it online and I believe that made her very happy that I was leaving the store.
- GDGinny DodgeNov 13, 20255.0The employees are great here. Many thanks, especially, to the kind & knowledgeable employee! (who tried to help this very lost shopper)
- LSLarry SouthardsNov 1, 20255.0Associates heloful and friendly
- RBRonda BarkmanOct 25, 20253.0Murphy Lowes is hot or miss.the staff is helpful it you find the right one
- CFCrusher FLOct 15, 20255.0Good staff and stock. Always clean and knowledgeable staff members
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Murphy, NC?
You can find a wide selection of hardware, building supplies, appliances, paint, tools, lawn & garden equipment, flooring, kitchen & bathroom remodeling products, and more at Lowe's Home Improvement in Murphy, NC.
What are the store hours for Lowe's Home Improvement in Murphy, NC?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. You'll also receive email updates about your order status.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start your return in your Order History before shipping back. In-store returns require proof of purchase at the customer service desk.
What brands does Lowe's Home Improvement carry?
Lowe's carries top brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and many more trusted manufacturers.
What payment methods are accepted at Lowe's in Murphy, NC?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Where is Lowe's Home Improvement located in Murphy, NC, and what nearby services can help with propane needs?
Lowe's is located at 198 Bulldog Drive in Murphy, NC. Nearby, Blue Rhino Propane Exchange offers propane supply services which can complement your outdoor and grilling needs from Lowe's.
Are there nearby places where I can relax or get food after shopping at Lowe's in Murphy?
Yes, after shopping at Lowe's, you can visit The Sweet Tooth or Sweet Tooth ice cream shops for desserts, or Diner Cooks and Burger Boy for a meal.
What nearby services are available for automotive or key needs close to Lowe's in Murphy, NC?
Minute Key provides key and locksmith services nearby, and AutoZone Auto Parts offers automotive parts and repair services close to Lowe's for any car-related needs.