Lowe's Home Improvement

Reviews

• KD

  Kelly Oatman - Admin & Design Director

  5 days ago
  5.0
  Usually a great experience with them! We’ve encountered some issues with deliveries that have come damaged (kitchen cabinets, doors). But overall always great shopping at Lowe’s. They most of the time have everything available in-store or within a day pick up.
• DL

  Dolly Lama

  Mar 10, 2026
  5.0
  Glad to have a local lowes in Troutman. Not at all a fan of home depot, no offense, but right upon arriving there I want to leave with the overbearing Orange. But Lowe's is awesome. Well laid out store with huge selection in store and online. Highlights are the garden and lumber departments, I use both a lot. But great everywhere else too. Comfortable and quality products throughout.
• RC

  Robert Caskey

  Mar 10, 2026
  5.0
  I needed some plywood cut for a job I was working. Friendly associate helped me put it on the cart and cut the dimensions I wanted very well. Even offered to help me load it into my vehicle. Very good experience.
• JD

  Jamie Dorn

  Mar 7, 2026
  1.0
  Extremely Disappointing Customer Service! We had a store-issued Lowe’s gift card from a previous return (a lawn mower that came with an unsharpened blade). We held onto the card for a couple of months while deciding what we wanted to purchase. Today my husband went into the Mooresville Lowe’s to buy some touch-up paint and a drywall repair kit. He had everything picked out and was ready to check out when the cashier told him the card “wouldn’t work” and that he couldn’t verify the numbers. Instead of offering any help or suggesting a solution, the response was simply: “Sorry, you’ll have to call Lowe’s.” There was no attempt to send him to customer service, no effort to look it up in the system, and no willingness to help resolve the issue in-store. To make matters worse, the “gift card” Lowe’s issued was the cheaper paper store credit version. It had simply been sitting in my husband’s wallet for a couple of months, yet somehow that alone was enough for it to become unreadable or unusable. So now the store credit Lowe’s issued for a defective product is essentially useless unless we spend time chasing down customer service ourselves. We will certainly do the research needed to recover the money that was placed on that gift card, but it will definitely not be spent at this location. I would rather drive all over to find a store that actually provides customer service than continue to be a customer at this Lowe’s. I’ll also be sure to pass along the message to others that if you’re looking for customer service, you won’t find it here. Very disappointing experience at the Mooresville location.
• LL

  LouAnn L

  Mar 1, 2026
  1.0
  I would never buy another appliance from Lowe's. 2 Delivery men came basically threatened us to give them a tip. Wash machine has never worked from day one. Called and someone that sounds from China said we would have to pay for service call even though it was under warranty. No help from Lowe's store either.

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