Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Monroe, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2350 West Roosevelt Boulevard, Monroe, NC
28110, United States
Hours
Reviews
4.1
1,756 reviews
5 stars
959
4 stars
421
3 stars
139
2 stars
58
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, with employees displaying rudeness and a lack of willingness to assist.
Employee Helpfulness
While some customers praised individual employees for their helpfulness, there were numerous complaints about the overall lack of assistance available in the store.
Store Management
Several reviews highlighted issues with store management, including unhelpful attitudes and poor handling of customer complaints.
Product Availability
Customers frequently mentioned issues with product availability and stock management, leading to frustration during their shopping experiences.
Checkout Experience
The transition to self-checkout was criticized, with many customers expressing dissatisfaction over the lack of staffed registers and long wait times.
- VAVince Aikens2 days ago1.0Hire some help and dont put the slowest person you have at the construction check out
- RMRussell MNov 14, 20251.0Placed an online order, everything was in stock. 24 hours after placing the order I cancelled it due to just going and getting it myself. Tried placing another order, hoping to save time. Same thing everything in stock, 12 hours later nothing…
- EHElizabeth HopkinsOct 20, 20252.0If u need assistance or ask questions best thing to do is use Google or go to another store like harbor freight or home Depot where they will help u so disappointing to have a employee ack like she can't and don't want to answer my question or put me in right direction...I have seen a lot employees that are this way save it time!!!!!
- EHElizabeth HopkinsOct 12, 20253.0Had a good experience with this Lowe's but they do need to tell employees to actually be nice to the shopper ask a woman if she mind scan a itam to make sure the price was right and nothing but attitude from her like I thought the employee are supposed to help shoppers like I had multiple people coming up to me asking if I needed help through the whole store like I guess next time I will bring my phone in and scan them with it so I don't bother them or just wait til someone ask me if they can help me!!!!!!!!!
- NGNatalie GomezOct 10, 20255.0Managers get it done. In this occasion Manager Nick was able to solve a problem I had been dealing with for 3 months. Thank you!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Monroe, NC?
You can find appliances, bathroom supplies, building supplies, electrical, flooring, lawn and garden equipment, tools, lighting, lumber, paint, patio furniture, plumbing supplies, and more at Lowe's in Monroe, NC.
What are the operating hours of Lowe's Home Improvement in Monroe, NC?
Lowe's in Monroe, NC is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account; email updates are also sent if the status changes.
What payment options are accepted at Lowe's Home Improvement in Monroe, NC?
Lowe’s accepts American Express, cash, checks, Diners Club, Discover, Mastercard, and Visa as payment methods.
What installation services are available at Lowe's?
Lowe's offers installation for appliances, backsplashes, blinds, cabinets, countertops, decks, garage doors, gutters, hardwood floors, HVAC systems, lighting, roofing, siding, windows, and more.
Are there any nearby places to eat after shopping at Lowe's in Monroe?
Yes, nearby dining options include McDonald's, Logan's Roadhouse, Papa John's Pizza, Charleys Cheesesteaks, Tumbleweeds Bar & Grille, Carnitas Guanajuato, and Showmars Monroe, offering a variety of fast food, American, Mexican, and Greek cuisine.
Where can I get key and locksmith services near Lowe's in Monroe?
You can find key and locksmith services at minuteKEY and Minute Key nearby Lowe's Home Improvement in Monroe.
Is there a propane exchange service near Lowe's in Monroe, NC?
Yes, Blue Rhino Propane Exchange is a nearby service where you can exchange propane tanks close to Lowe's.
What brands can I expect to find at Lowe's Home Improvement in Monroe?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Weber, and many others for appliances, tools, and home improvement products.