Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Matthews, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2115 Matthews Township Parkway, Matthews, NC
28105, United States
Hours
Reviews
4.2
1,459 reviews
5 stars
882
4 stars
302
3 stars
76
2 stars
45
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unprofessional.
Product Availability
Customers frequently noted that the store had a good selection of products, but there were also complaints about items being out of stock or misrepresented online.
Checkout Experience
Many customers expressed frustration with the self-checkout system and the lack of available cashiers, leading to long wait times.
Management Issues
Several reviews highlighted problems with management, including unprofessional behavior and poor handling of customer complaints.
Employee Knowledge
While some employees were commended for their knowledge and assistance, others were criticized for being uninformed about products and store layout.
- LPLa. Priyaa6 days ago5.0Mateo was friendly, energetic and helpful. He accommodated with my online orders and saved me a lot of valuable time.
- DLDeborah LynnNov 16, 20251.0I had an unopened factory sealed plastic box of wood screws Worth $6 that I tried to return today. I was told that I could not return them. I spoke with the manager, Gio, who could’ve cared less. I had been forced to vacate my house for over four weeks due to mold remediation, so I was not able to get back inside the house to retrieve the screws and told them that. I was five days past the return date and Lowe’s would not take them back. I had some shopping to do for home improvement items, and instead, I went to my new home improvement store, Home Depot. Lowe's has lost a 30 year Customer who never used to go anywhere but Lowe’s because it’s a North Carolina store. Oh well,
- WVWendy VillelaNov 8, 20252.0My fiance and I needed to go to Lowe's for a few items and we got everything that we needed/wanted while we were there on our own! But when we walked u to the self checkout an employee walked over to us and asked if we needed his help!! I thought that when people chose to use the self checkout option they're totally capable of checking their items out on their own and most likely don't want or need an employee to help them!! I know that i definitely didn't need an employee's help with checking all our items out and my fiance and I didn't need the assistance of any employee checking out the things we needed!! So just for a bit of a pointer to Lowe's employees walking up to a customer and asking them if they need help through the self checkout register they shouldn't make the customer if they needed or wanted any help checking items out!! I believe that grown adults most of the time aren't looking to steal from any sort of store especially once they scanned all the items in the cart and actually purchased everything that had been scanned while he stood there and watched the both of us the entire time while in Lowe's!! Employee's definitely shouldn't make their customers feel like they're totally incapable of using the self checkout register nor did either of us ask anyone for their help during that time!! And Lowe's employees shouldn't make their customers feel like they decided to watch us the entire time like the two of us were nothing but a bunch of thieves!! Lowe's corporate office should probably train their employees better and not profile their customers and only assume the worst from everyone that walks into their store!! I would think if we wanted someone to help us checkout all our items then I would've gone to a register with an employee that was actually standing behind the register!! I guess it's true that common sense is definitely not common anymore in this world!!! Will NOT ABE GOING BACK TO THE LOWE'S THAT WE WERE JUST AT!!
- DSDepika SinghaNov 2, 20255.0Vyrl (who is also a veteran) took the time to talk to us about home renovation projects, including electrical work and all the necessary items. He listened to the problems and offered possible solutions. Very helpful!
- CCChristine CruceOct 26, 20255.0After having a issue with a young man named Kevin at Lowe’s in Matthews.. I received a phone call from a lady named Pat, who wanted to make things right. She referred me to Tiffany on the day I could come back, since she would be off. I was then assisted by her and another manager named Phil who was as sweet as Apple pie and funny too! And another very knowledgeable lady named Mable! I’m really glad I got to meet these lovely people because after my first impression that Kevin offered, I vowed to never shop at Lowe’s again! But these wonderful people who truly cared about this nobody consumer went above and beyond to help,and truly changed my opinion! Truth remains one bad Apple can ruin things, but I’m glad I got to see different that day. Thank you again guys for all of your kindness and help. I know it was a not fun dealing with this situation that became such a problem! You guys are wonderful and Ms. Pat thank you again for even reaching out to me, I thought there was no hope in resolving this issue! But you and your team proved otherwise! As for Kevin please be more like your team members in the future! You could learn a lot from those wonderful people! Really! Pat, Phil,Tiffany,Mable, y'all deserve a raise and recognition for being great humans and employees of Lowe’s! You have restored my faith that kind people still exist !Thank you! Thank you! Thank you ! Xoxoxo
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Matthews, NC?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, garden equipment, outdoor furniture, plumbing essentials, and more at Lowe's Home Improvement in Matthews, NC.
What are the store hours for Lowe's Home Improvement in Matthews, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be provided.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there specific installation services available at Lowe's?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, doors, cabinets, lighting, HVAC, generators, and more.
What languages are supported at Lowe's Matthews location?
The store primarily supports English and Spanish, with in-store translation services available for other languages.
What are some nearby places customers might visit alongside Lowe's?
Nearby places include Carrabba’s Italian Grill for dining, Matthews Festival Shopping Center for additional shopping, and LibertyX Bitcoin ATM for financial services.
Are there nearby stores offering complementary products to Lowe's?
Yes, nearby you can find Best Buy for electronics and appliances, Ulta Beauty for cosmetics and hair supplies, and JCPenney for clothing and retail needs.
How can nearby facilities like MinuteKey benefit Lowe's customers?
MinuteKey provides key and locksmith services nearby, which can be helpful for customers needing key duplication or lock services during their visit to Lowe’s.