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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Matthews, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2115 Matthews Township Parkway, Matthews, NC
28105, United States
Hours
Reviews
4.2
1,472 reviews
5 stars
888
4 stars
305
3 stars
78
2 stars
46
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being unresponsive or rude.
Online Order Issues
Many customers reported problems with online order pickups, including long wait times and lack of assistance.
Store Experience
The store is generally well-stocked and clean, but some customers experienced difficulty finding items and receiving help from staff.
Management Concerns
Several reviews mention poor management practices, with specific managers being called out for unprofessional behavior.
Checkout Experience
Customers expressed frustration over long wait times at checkout, particularly with self-checkout options and lack of open registers.
- TKTim King1 day ago1.0It’s more of a policy issue overall with Lowe’s than this specific location but nonetheless it’s an issue. I had a $4 item that I purchased less than 30days ago at another store (unfortunately with cash) and lost the receipt. They said without the receipt and no way to pull it up on my My Lowe’s account (which I am Gold Member who spent over $5,000 with over the prior year) they said there is nothing they could do. Fine… I guess. I will keep the $4 item. I used the last “MyRewards” that I had in my account and will officially not return to Lowes. It’s just not worth the headache. I suppose they don’t offer store credit due to theft, but it’s a minor $4, which I literally would have given back to them minutes later AND they would have a product they would get back in their inventory to sell. Goodbye Blue… sticking with Orange for here on out.
- KMKirk Matthews3 days ago5.0We are developing plans for a kitchen remodeling project and Matthew has been superb from several perspectives! Not only has he listened to our suggestions and questions, but has provided wonderful insights on the various pros and cons. He used his software to develop a 3D plan, which then enable us to interchange countertop and cabinet options. He has been very patient, kind and knowledgeable!!!
- JRJGL RepairDec 19, 20254.0Waited forever in line while I sat and watched three employees stand there
- ASAlondra SeguraDec 18, 20255.0Love this store! I drive extra 20 mins to come here. Shoutout to Daniel, Nathen, Sophia, Crystal they go above and beyond to help you out! everyone is super friendly and helpful. Will definitely be back 👍🏽
- JSJody A. SmithDec 2, 20254.0I've been going to this Lowe's for close to 20 years and overall I think it's a good store. Every now and then I run into a "that's not my job" type mentality with one of the employees however, that's rare. I usually have a pleasant experience when I need help however, it is rare that I need help. I usually know what I need, go in and grab it, use self checkout and go. The one thing they can never seem to get right is the online order pickups. I have never had a good experience at this location with picking up an online order. Every time I show up to pick up an order I have to wait and usually hunt someone down for help. The people at the returns desk, right in front of the pickup area, are usually no help with what's going on. I go to other Lowe's and this doesn't seem to happen.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Matthews, NC?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, garden equipment, outdoor furniture, plumbing essentials, and more at Lowe's Home Improvement in Matthews, NC.
What are the store hours for Lowe's Home Improvement in Matthews, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be provided.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there specific installation services available at Lowe's?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, doors, cabinets, lighting, HVAC, generators, and more.
What languages are supported at Lowe's Matthews location?
The store primarily supports English and Spanish, with in-store translation services available for other languages.
What are some nearby places customers might visit alongside Lowe's?
Nearby places include Carrabba’s Italian Grill for dining, Matthews Festival Shopping Center for additional shopping, and LibertyX Bitcoin ATM for financial services.
Are there nearby stores offering complementary products to Lowe's?
Yes, nearby you can find Best Buy for electronics and appliances, Ulta Beauty for cosmetics and hair supplies, and JCPenney for clothing and retail needs.
How can nearby facilities like MinuteKey benefit Lowe's customers?
MinuteKey provides key and locksmith services nearby, which can be helpful for customers needing key duplication or lock services during their visit to Lowe’s.