Business Details
About
Home Goods StoreHome FurnitureOutdoor Furniture StoreRug StorePicture Frame ShopBedding Store
Discover At Home in Matthews, NC. Your destination for affordable home décor, furniture, and seasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor — all in one place. Design your life, At Home.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
218 reviews
5 stars
142
4 stars
34
3 stars
15
2 stars
6
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly staff, others reported rude and unhelpful interactions, particularly at checkout.
Product Quality
Customers expressed concerns about the quality of products, with some items described as overpriced and poorly made.
Store Organization
The store is generally noted for being clean and organized, but some customers found the layout confusing and items poorly placed.
Selection and Pricing
The store offers a wide selection of home decor items at reasonable prices, although some customers felt certain items were overpriced.
Checkout Experience
Long wait times at checkout were frequently mentioned, with customers suggesting the need for more staff to assist during busy periods.
- JAJeri AtkinsOct 4, 20255.0Great. Awesome. Fabulous. Love it.
- ANAriel NuñezOct 1, 20255.0Staff is always friendly and willing to help.
- KEKidan EvansSep 8, 20255.0Great customer service and convenient.
- MGMike GooglesonJul 29, 20255.0I don't usually go in stores like this... But I left with stuff.
- STSpencer ThompsonJul 29, 20255.0Aside from the Sprit Halloween store THIS place is my go to for Halloween decor!! I absolutely LOVE the range they have from cute pink decorations to awesome inflatable characters to elegant and gothic decorations!! I could spend hours just walking through and looking at everything!
Frequently Asked Questions About At Home
What is Insider Perks?
The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks and more!
What is the At Home return policy?
No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
We do not provide exchanges. You're welcome to return any unwanted product and purchase new items.
We are unable to accept returns on mattresses.
We are unable to accept returns of pillows and cushions without all of their tags.
We are unable to accept returns of items marked “All Sales Final”.
Products delivered by one of our local delivery partners, including PICKUP, Roadie, and Door Dash, must be returned in-store.
If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.
While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.
*we allow up to 3 returns without a receipt.
Does At Home have delivery service?
At Home offers delivery through an independent, third-party service. Visit our website for more information. Please note, options and costs vary by store.
What are the At Home store hours?
Store hours vary by location. Use the Store Locator on our site to find your local store hours. All At Home locations are open every day of the year except Thanksgiving, Christmas, and Easter.
Does At Home offer online shopping?
You can shop on our website, via our app, or in one of our stores.
What forms of payment does At Home accept?
In stores, we can accept:
Visa, MasterCard, Discover, and American Express credit and debit cards
Cash
Apple Pay
Gift cards
At Home Insider Perks reward certificates
Coupons: one per order. Can be used on all items, including clearance and sale items.
Prepaid Visa, Mastercard, and American Express gift cards
Online and on our app:
Visa, MasterCard, Discover, and American Express credit and debit cards
At Home Insider Perks reward certificates
Prepaid Visa, Mastercard, and American Express gift cards (you must register your billing address before using the card online; call the number on the back of your card or go to the card's website to get started.
PayPal
Coupons: one per order. Can be used on all items, including clearance and sale items. Occasionally, we may issue coupons that can only be redeemed in stores. When this happens, the email will indicate this. Input the numerical portion of the barcode into the promo box area and the discount will be applied.
Where is the At Home corporate office located?
At Home's corporate office is located in Plano, Texas.
Does At Home carry gift cards?
You can purchase At Home Gift Cards online or in-store. Here's how it works:
Types of cards:
Physical Gift Cards are available for in-store purchase during checkout in any denomination between $1 - $500. Additional funds can be added to the card in any value up to $500.
E-Gift Cards can be purchased on our websit in any amount between $1 -$500. Additional funds can be added to the card in any value up to $500. Your recipient will receive the electronic Gift Card within 12-24 hours after the order is placed.
Is At Home hiring?
We're looking for talented people to join our growing team. Visit our website to find open positions.
Does At Home have a layaway program?
We don't offer layaway. You can shop in-store or online. Orders placed online can be picked up from your local store for no fee or shipped to your home.
Does At Home offer tax-exempt purchases?
In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.
We are currently unable to process tax-exempt purchases online.
Does At Home offer Free Shipping?
Due to the ever-increasing cost of shipping, we have no plans to offer free shipping. Did you know that you can order online and choose to pick up your order in the store for no additional charge? Visit our website for more details.
Does At Home have a loyalty program?
Yes! The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks, and more!
What's the nearest At Home store to me?
You may locate the At Home store nearest you by using the Store Locator on our website.
What products can I find at At Home in Matthews, NC?
At Home in Matthews offers affordable home décor, furniture, seasonal decorations, lighting, wall art, and holiday décor with styles ranging from modern to farmhouse and coastal.
What are the store hours for At Home Matthews?
At Home Matthews is open daily from 9:00 AM to 10:00 PM, with exceptions on certain holidays like Thanksgiving, Christmas, and Easter when it is closed.
Does At Home Matthews offer delivery and in-store pickup options?
Yes, At Home provides delivery through a third-party service and offers in-store pickup options for your convenience.
How does the At Home Insider Perks program benefit customers?
The Insider Perks program is free to join and includes a 10% off welcome offer, birthday bonus gifts, receiptless returns, early notices of new products and sales, and decorating tips.
What is the return policy at At Home Matthews?
You can return unused items in original packaging within 60 days (90 days for Insider Perks members) with proof of purchase. Christmas merchandise has special return terms after December 25. Some items like mattresses and pillows without tags cannot be returned.
Where is At Home Matthews located and how can I contact them?
At Home Matthews is located at 10101 E Independence Blvd, Matthews, NC 28105. You can reach them by phone at +1 980-262-6582 or via email at customercareline@athome.com.
What payment methods are accepted at At Home Matthews?
They accept Visa, MasterCard, Discover, American Express credit and debit cards, cash, Apple Pay, PayPal, gift cards, and Insider Perks reward certificates both in-store and online.
Are there any family-friendly places near At Home Matthews?
Yes, Monkey Joe's Matthews arcade and High Five Playhouse, which offers playground and arts entertainment, are nearby for family outings before or after shopping at At Home.
What shopping options are available near At Home Matthews?
Nearby shopping includes JCPenney for clothing and department store needs, Sephora inside JCPenney for beauty products, and DSW Designer Shoe Warehouse and Vans for footwear.
Are there dining options close to At Home Matthews?
Elliot's BBQ and Hibachi Buffet Matthews offer barbecue and Japanese buffet dining experiences nearby, great for enjoying a meal after visiting At Home.