Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lincolnton, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,064 reviews
5 stars
1,168
4 stars
457
3 stars
182
2 stars
65
1 star
192
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service and a lack of assistance when needed.
Product Availability
Several customers expressed frustration with limited product selection and stock issues, leading them to consider competitors.
Store Cleanliness
The store's cleanliness and organization received negative remarks, with some customers describing it as dirty and disorganized.
Employee Knowledge
Customers noted a lack of product knowledge among employees, which contributed to their dissatisfaction.
Positive Experiences
Despite the negative feedback, there were positive mentions of specific employees who provided excellent service, indicating that good customer service does exist at this location.
- TTTallGlassofH2O6 days ago1.0Biggest complaint is lack of empathy and understanding for how a store mistake affects their "customers". Had an order cancelled with no explanation or possible solution discussed. Had to call and talk to three different people on the phone to finally get an explanation for the reason of the cancelation. Even then there was no owning their mistake. Customer service was not a top priority and I defiantly felt my place of being 1 lowly customer to this big corporation.
- MCMark CreggerNov 12, 20255.0Great customer service. Always able to find someone to help when I need it.
- AMAndrea MckinneyNov 8, 20255.0This is a great small town Lowe’s. Store is clean, organized and well stocked. I have to give a shout out to two wonderful associates that helped us this evening in the Christmas displays. Sonya and Jose. They were absolutely amazing. Sonya literally laid on the floor looking for inventory up under the shelf’s. Jose didn’t hesitate to grab the man lift and get inventory from the top shelves. I sincerely hope some manager somewhere sees this review and rewards them both. They certainly deserve it. They didn’t only go above and beyond for us either. There was other customers and they were attended to with just as much diligence as we were. Jordi at checkout was wonderful too! Very patient as my husband had left his wallet in the car! Thanks all…we appreciate you!!!
- GMGinger McgeeNov 5, 20251.0Went to return a board..some bags of concrete and a few other things and it was a total disaster in this store! !! The return line was almost out the door ... Asked a lowes employee where the manager was and was told " oh he is probably eatin' somewhere" The older lady behind the counter was trying her best but she definitely needed help! We ended up leaving what we brought in to return cause it just wasn't worth the hassle!!! DO BETTER LOWES!!!
- MBMistie BeachOct 14, 20252.0Unless you beg someone to help you as soon as you walk in your not getting any!!! Younger girl in front was no help I literally had to yell does anybody work here!!! Still I had go and search for someone to talk about the supplies I was looking for! Steve from NYC offered up his knowledge and experience with our project. He was the only reason we didn't just walk away and go to Home Depot, where they help you choose products and actually load your buggy instore & the outside to your vehicle. This place has the laziest employees that always seems o be bothered by you as son as you ask a question. I will drive the extra miles to avoid coming her if I can.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lincolnton, NC?
You can find quality hardware products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Lincolnton?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's in Lincolnton offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are sent if your order status changes.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Does Lowe's provide installation services?
Yes, Lowe's offers a wide range of installation services including for appliances, flooring, cabinets, doors, lighting, HVAC, and more.
Are there recycling programs available at Lowe's?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries among other options.
What nearby places can I visit after shopping at Lowe's in Lincolnton?
Nearby, you can visit Morgan's Ice Cream Parlor for a sweet treat, Staples for office supplies, or relax at Hampton Inn Lincolnton if you need accommodation.
How can I get propane near Lowe's Home Improvement in Lincolnton?
You can exchange or purchase propane at Blue Rhino Propane Exchange, located close to Lowe's store.
Where can I get keys made or locksmith services near Lowe's?
Minute Key provides key and locksmith services near Lowe's Home Improvement in Lincolnton.