Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lexington, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,214 reviews
5 stars
1,206
4 stars
535
3 stars
205
2 stars
98
1 star
170
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, with reports of unhelpful staff and dismissive attitudes.
Product Availability
Many customers expressed frustration with product availability, including discrepancies between online stock and in-store inventory.
Checkout Experience
Numerous reviews mentioned dissatisfaction with the self-checkout system, with customers preferring traditional cashier options.
Staff Helpfulness
While some customers praised the helpfulness of staff, others reported difficulty finding assistance when needed.
Store Condition
The store was generally described as clean and well-stocked, although some customers noted issues with specific product sections.
- RZRussell ZiebellNov 3, 20252.0I purchased a toilet for my home and I made the mistake of purchasing the installation. 5 days later I find out they don't even have anybody in my area to do the installation and they'll have to try and get the company to relocate somebody and it could take another five to 10 days. Definitely not good customer service when you can't provide what you sell.
- VOvictoria oldsOct 24, 20255.0Very good selection & checking out was easy
- APAdam PegramOct 17, 20255.0I like to set on the lawn mowers out front and I like I'm mowing the yard and watch people looking at me when they come in and out
- JKJohn KeyesOct 16, 20251.0I’ve been a loyal Lowe’s customer for years and always had great experiences at the Mooresville, NC location. Unfortunately, my recent visit to the Lexington, NC store was the worst experience I’ve ever had at any Lowe’s. I went in to purchase a specific grill I had already researched. I found it on display and asked an associate if I could buy one already assembled since I had guests coming over. He told me there wouldn’t be any available until next week. I asked how long assembly would take if I did it myself, and he said around 45 minutes. I then said I’d take a boxed one—only to find out there were none in stock and none on order. I asked to speak with a manager to see if I could purchase the floor model. When she arrived, she quickly and bluntly told me, “We don’t sell displays. Corporate policy.” I tried to explain my situation and even offered to pay full price and the assembly fee, but she repeated the same line, turned to walk away, and said the store manager was on vacation when I asked to escalate further. The entire interaction felt dismissive and unhelpful. I wasn’t looking for a discount—just a solution. Based on this experience, I won’t be shopping at this Lowe’s again. I hope this isn’t the way customers are typically treated at this location. Update: Got an automated response just as i figured I would. I have learned my lesson. Shop locally. I will be sure and pass on my experience at every opportunity. I did purchase a grill from the local Ace Hardware. Totally opposite experience. No need to contact me or respond. Im done with Lowes.
- PAPaul AllenOct 9, 20252.0Plumbing parts toilet valve I don't want to check myself out they only have self-checkout
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lexington, NC?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more at Lowe's in Lexington.
What are the operating hours of Lowe's Home Improvement in Lexington?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas days.
Does Lowe's in Lexington offer pickup and delivery services?
Yes, Lowe's provides in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Lexington?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What services does Lowe's offer in terms of installation?
Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpets, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood flooring, HVAC, lighting, plumbing fixtures, roofs, and more.
What are some nearby places I can visit when shopping at Lowe's in Lexington?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Summer Snow Cones for a refreshing treat after shopping.
Where can I get key and locksmith services near Lowe's in Lexington?
Minute Key and minuteKEY, both locksmith service providers, are conveniently located near Lowe's in Lexington.
Are there dining options near Lowe's in Lexington for a meal or snack?
Yes, nearby dining options include McDonald's for fast food, Summer Snow Cones for smoothies and candy, Pizza Hut for pizza, and Subway for sandwiches.
Can I find automotive services near Lowe's Home Improvement in Lexington?
Yes, Mavis Tires & Brakes and Walmart Auto Care Centers are nearby for tire, brake, and other automotive repair services.