Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lenoir, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,959 reviews
5 stars
1,072
4 stars
427
3 stars
186
2 stars
78
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, many customers report difficulty in finding assistance and poor service experiences.
Product Availability
Customers frequently mention issues with stock levels, including items being out of stock or incorrect products being sold.
Delivery Issues
Numerous reviews highlight problems with delivery services, including delays, incorrect items, and lack of communication regarding orders.
Pricing Concerns
Several customers express dissatisfaction with pricing, noting inconsistencies and feeling that items are overpriced.
Store Organization
Customers report that the store can be disorganized, making it difficult to find items, and some locations have been described as chaotic.
- RURobert Urban2 days ago5.0This place was awesome!! It's very well laid out and the staff was very helpful!
- JJJames Triplett Jr2 days ago5.0Excellent shopping place for tools, hardware, anything home improvement wise and gardening
- BPBarbara PresnellNov 16, 20251.0Tried for 15 minutes to get through the AI system. Never did get the garage department It kept sending me to windows and doors. And they didn’t answer. So disappointed.
- OOOOO OOONov 11, 20251.0You have been warned not to use the person named Rebel in the pro desk or cabinetry. I am a contractor locally here in lenoir. I would strongly advise not using Rebel at the pro desk. Or at the cabinetry division. She thoroughly screwed up my customer's order by poor design. She is absolutely not a cabinetry designer. But yet claimed to be to my customer. I had my customer go in and get what they wanted and half of the order was wrong. And this woman doesn't even know what a blind corner is for cabinetry. Her measurement on the cabinets were off by almost 7 in. Therefore originally making the sink cabinet very off center to the window. Not to mention multiple back and forth times. And then again this morning when I went to pick up a reorder because of something she screwed up on she did not have things ready and gave the picker just a last name and not the actual order number. Therefore delaying my pickup time which should have been 20 minutes maybe to well over an hour. The poor girl who had to go pick the cabinets was confused by the lack of direction from Rebel She has wasted more time and money on this project causing over a month delay. By her original poor design. All the reorders we had to do because of her mess ups. And now again today not to mention her very crappy attitude when she screwed up the pickup of this delivery. The best part of all you ask? That Rebel did not once again even apologize for her screw ups. Basically shrugged me off and said oh well I didn't have to get your cabinet delivery here to the pro desk you could have picked it up from the front area. Thanks for your outstanding customer service! I would say more but this is a public forum.
- DRDianne RobertsOct 31, 20255.0I could choose Hickory or Lenoir location ; but my choice is Lenoir. This Lowe's staff very helpful and knowledgeable. Jason and Donna in appliances go beyond top notch care to offer their knowledge of "your" needs. Great customer care here! Very good experience shopping for a washer and the delivery people did a good job too!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lenoir, NC?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Lenoir, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 9:00 AM to 7:00 PM. Holiday hours may vary.
Does Lowe's in Lenoir offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are installation services available at Lowe's in Lenoir, NC?
Yes, Lowe's offers installation services including appliances, blinds, cabinets, flooring, generators, HVAC, lighting, doors, roofing, and many more.
Does Lowe's offer any recycling or environmental services?
Lowe's provides recycling for electronics and batteries and offers service assembly as part of their commitment to sustainability.
What are some nearby places to Lowe's Home Improvement in Lenoir where I can get additional home-related services?
Nearby you can find Minute Key for locksmith services, Robinson's Glass for auto glass repair, and Kelly's Home Inspections for home inspection services.
Are there convenient food options near Lowe's in Lenoir for a meal before or after shopping?
Yes, nearby restaurants like Hwy 55 Burgers, Shakes and Fries and Mi Carreta Mexican Grill provide quick dining options close to Lowe's.
What nearby transit or convenience locations can help in visiting Lowe's Home Improvement?
Convenient gas stations and convenience stores near Lowe's include Holiday Foods Number 15, CITGO, and Holiday to Go, making it easy to fuel up or grab essentials when visiting.