Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Knightdale, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
7316 Knightdale Boulevard, Knightdale, NC
27545, United States
Hours
Reviews
3.8
2,254 reviews
5 stars
1,134
4 stars
476
3 stars
177
2 stars
92
1 star
375
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including difficulty in finding assistance, long wait times, and unhelpful staff.
Delivery Issues
Many customers reported problems with delivery, including wrong items being delivered, delays, and lack of communication regarding order status.
Product Availability
Customers frequently mentioned that the store was often out of stock on various items, leading to frustration and the need to visit other locations.
Store Organization
Several reviews noted disorganization within the store, making it hard for customers to find products and leading to confusion about item locations.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and noted positive experiences with product selection and pricing.
- EREstrella Reyna3 days ago5.0Best Experience! Raj helped us out a lot , while making us feel comfortable. Hands down extraordinary employee & we should have more people like Raj!
- ASAnonymous Suomynona4 days ago1.0Workers stalked us and took pictures of us as if we were “stealing.” Very weird behavior.
- HNHarlan NobleNov 1, 20251.0I am beyond frustrated. I ordered an electric glass top range with downdraft. I waited 2 weeks to receive delivery and installation. When they arrive and open all packaging they were so confused and said "we dont know how to hook it up," So called the lowes delivery and they were very nice and apologetic and scheduled another appointment. They came yesterday and again says they dont know how to connect the range. I called my local store and was told I had 2 options. 1 : I could pay someone to connect it. 2: have it picked up and receive a refund. I opted option 2. They will pick it up today. I dislike writing this, They took my old stove , now , I have no stove.
- TGTiffany GreenOct 27, 20251.0When I say run as fast as you can in the opposite direction, I mean that. Do NOT purchase a blinds installation or purchase blinds that need to be cut here. Terrible experience all the way through. Still don’t have blinds installed after waiting a month after I ordered. They only have one installer for my area and he has a medical condition and had one the last time he came to install and their solution is getting the same installer out and I have to wait two weeks for that to happen.
- JSJonathan StockOct 21, 20251.0Ordered a washer and dryer, said it would be ready for pickup within 3 hours... 3 days later I try to call the store to find out the status, called a dozen times to either get hung up on immediately, the phone not answered at all, or someone answered, asked me what I needed, then left me on hold until the call dropped off. Pretty terrible service experience if you ask me, especially when purchasing large appliances! Called their 800 number and they verified the items listed were supposed to be ready in 3 hours and there was inventory in the store. I've lost confidence in purchasing from Lowe's at this point. If I've got this large or an issue just trying to get the item, what will happen if I need help from the store for a warranty or other post purchase issues? If you can avoid shopping here I would.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Knightdale, NC?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Knightdale?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How do I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are sent if the status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more.
What kind of installation services does Lowe's provide?
Lowe's offers installation services for appliances, flooring, cabinets, HVAC, roofing, decking, blinds, and more to support your home improvement projects.
Are there nearby places to grab a meal after shopping at Lowe's?
Yes, nearby dining options include Smithfield's Chicken 'N Bar-B-Q, The Sports Page (a sports bar), Highway 55 Burgers, Shakes and Fries, and Which Wich Superior Sandwiches.
Where can I get my keys made or locksmith services near Lowe's in Knightdale?
There are two minuteKEY locksmith kiosks close to Lowe's for quick and convenient key duplication or locksmith needs.
What nearby places can help with propane needs while shopping at Lowe's?
Blue Rhino Propane Exchange nearby offers propane refills and exchanges, convenient for grilling or heating supplies from Lowe's.
Are there places nearby where I can access financial services or ATMs?
Yes, near Lowe's you can find CashPoints® ATM, LibertyX Bitcoin ATM, and State Employees' Credit Union for various financial needs.