Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kinston, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,558 reviews
5 stars
853
4 stars
370
3 stars
138
2 stars
64
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of assistance.
Product Availability
Customers expressed frustration over discrepancies between online stock and actual in-store availability, leading to disappointment.
Store Condition
The store was generally noted as clean and organized, with some customers appreciating the layout and ease of finding items.
Pricing Issues
Several customers found prices to be high and reported issues with pricing discrepancies not being honored.
Delivery and Installation
Customers reported poor experiences with delivery and installation services, including delays and lack of proper equipment.
- KRKristy Robert6 days ago5.0Wonderful customer service
- SAShamsan AhmedNov 6, 20255.0I really like this lows and all the people there they are very nice
- LLLctNov 5, 20251.0Had to wait 30 min for someone to load my mulch . Then finally a man named Ray come by and I told him how long I had been waiting and he got up with someone asap . Thy really need to look over there employees work ethic.
- VFVOID FNOct 31, 20253.0We payed for our things we bought,but the price was 67.30 we gave it 30 cents plus 100 dollar bill,if u do the math i the change is 33 but we only got back 32
- RGRick GeorgeOct 18, 20255.0Rented one of their "steakbed" trucks for a project I had. I was pleasantly surprised and grateful at the level of pride and professionalism the two ladies that helped me had. Made the entire transition painless. Kudos to all!!!👏🏽👏🏽👍🏼👍🏼
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Kinston, NC?
You can find a wide range of products such as appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing, gardening equipment, and more at Lowe's Kinston store.
What are the store hours for Lowe's Home Improvement in Kinston?
Lowe's Kinston store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours as posted.
Does Lowe's Kinston offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services at the Kinston location.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also notify you of any changes.
What payment options are accepted at Lowe's Home Improvement in Kinston?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are installation services available at Lowe's Kinston?
Yes, Lowe's Kinston offers installation services including appliances, flooring, cabinets, doors, decking, HVAC, lighting, and many more.
Can I return or exchange items purchased at Lowe's Home Improvement?
Most items can be returned within 90 days. For online purchases, returns can be started online; in-store returns require proof of purchase at customer service.
What nearby restaurants can I visit before or after shopping at Lowe's Kinston?
Nearby dining options include Chick-fil-A, Smithfield's Chicken 'N Bar-B-Q, Applebee's Grill + Bar, Wendy's, Golden Corral Buffet and Grill, and McDonald's.
Are there any nearby services for propane or locksmith needs near Lowe's Kinston?
Yes, Blue Rhino Propane Exchange is nearby for propane needs, and Minute Key offers key and locksmith services close to Lowe's.
What recreational or community facilities are near Lowe's Home Improvement in Kinston?
Nearby you can find Carolina Clawz gymnastics center, churches like Spirit of Life United Pentecostal Church, and community services such as Goodwill Industries of Eastern NC.