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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Kill Devil Hills, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1500 North Croatan Highway, Kill Devil Hills, NC
27948, United States
Hours
Reviews
4.2
1,112 reviews
5 stars
645
4 stars
254
3 stars
79
2 stars
31
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were reported as rude or unresponsive.
Product Availability
Generally well-stocked with a good selection of items, though some customers reported issues finding specific products.
Delivery Issues
Significant complaints regarding delivery and installation services, with many customers expressing frustration over delays and poor communication.
Return Policy
Customers expressed dissatisfaction with the return policy, citing it as overly strict and poorly communicated.
Store Cleanliness
The store is noted for being clean and well-organized, contributing positively to the shopping experience.
- BHBlack HammerDec 31, 20255.0Received great customer service in the appliance department. Kudos to Rick and Dave!
- GRGlenn RaineyDec 27, 20254.0Well stocked store, with friendly, helpful associates. Wonderful to see the employees that are Veterans proudly identified with their vests. The local store is supportive of local first responders and other community groups. They only lost a star in my rating because they all but eliminated human cashiers. Not everyone wants to self-checkout. (but that's most places anymore)
- DCDeborah CalvertDec 26, 20255.0Good selections and easy check out.
- JVJohn VanderMydeDec 18, 20251.0Waited 20 minutes for a Chest Freezer pickup - called - they assured me it was coming - waited 10 more minutes, had to leave for another appointment. Got a call 3 hours later - it's ready. Get it home, top is damaged, I'm outside the 48 return window. Stuck with useless junk. NOT HAPPY.
- LMLynn McKennaDec 1, 20251.0Do not purchase appliances for delivery from Lowe's. Do you remember when delivery drivers would phone you the night before or while en route? Giving you a chance to explain something or ask a question? Well that process is a thing of the past, as Lowe's penny-pinches their way into abysmal customer service. Lowe's delivery and installation provider, RXO, out of Portsmouth VA - whom Lowe's has chosen, contracted with (including service standards, no doubt), and pays - is an absolute nightmare. I ordered a washer/dryer to be delivered and installed at my house in Duck. I thought I would be there at the time, but was unable to make it. Called Lowe's early in the morning re: our afternoon delivery, and they put me in touch with RXO's service reps. I provided a door code and explained that I needed to SPEAK WITH THE DELIVERY PEOPLE before they enter the house. No phone call from them. Several more from me. Some hilarious description of how RXO's rep (my sympathy is with the reps, for sure) can "send an urgent email". What? There's no such thing as an urgent email. But that's the best they can do because even the reps don't have a way to reach the delivery people. Received an automated text (responses to which go to a bot) that delivery was very near to the house. Okay. Still no call. So I call again. I start recording and explain that I want the order and delivery to be cancelled unless someone phones me before they cross my threshold. Nothing. Turns out that the contractor wouldn't respond to RXO's messages (again, there is no telephone communication in any part of this). Who pays whom? Who works for whom? Still not resolved as I continue to wait for this elusive phone call. Decided to pass time by writing this review. I give my money to Lowe's, they give money to RXO, who gives money to "the contractor" (delivery person). No one in this chain displays any accountability or even comprehension of what basic service processes should look like. Seems that the contractor has all the power/leverage, which is backwards. The process is designed to put the onus on me, the customer, to waste all my time phoning, holding, talking to people who can't do anything (except send urgent emails...that get no response). I waste hours so that they can save, what?, a couple of few bucks? Never again will I buy from Lowe's.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Kill Devil Hills?
Lowe's offers a wide selection of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hand tools, home décor, kitchen appliances, lighting, lumber, paint, patio furniture, plumbing, power tools, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Bosch, Moen, and many others.
What are the store hours for Lowe's Home Improvement in Kill Devil Hills?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 7:00 PM. Hours may vary on holidays; for example, it is closed on November 27, 2025 and December 25, 2025, with adjusted hours on surrounding days.
Does Lowe's Home Improvement in Kill Devil Hills offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check my order status for purchases made at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Kill Devil Hills?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any specialty services offered by Lowe's Home Improvement?
Yes, Lowe's offers a range of installation services including appliances, cabinets, countertops, decking, doors, flooring, lighting, plumbing, roofing, and many others, as well as free delivery, free haul away, easy returns, and exchanges.
What languages are supported at Lowe's Home Improvement in Kill Devil Hills?
The store primarily supports English and Spanish, with in-store translation services available for other languages.
What nearby amenities can help me access Lowe's Home Improvement in Kill Devil Hills?
Nearby key and locksmith services such as Minute Key and minuteKEY can assist with urgent lock needs. Also, the OBX TESLA airport shuttle service is available nearby for convenient transportation to and from the store.
What can I do before or after shopping at Lowe's Home Improvement in Kill Devil Hills?
You can enjoy nearby attractions like Lost Treasure Golf, a miniature golf course and amusement park, or dine at local restaurants such as ZENSHI Handcrafted Sushi and Mako's Beach Grille + Bar. These places offer fun and relaxation to complement your shopping experience.
Are there nearby grocery and wellness options near Lowe's Home Improvement in Kill Devil Hills?
Yes, Publix Super Market at First Flight Square is nearby for grocery needs, and Early Byrd Wellness offers naturopathic and chiropractic services close to the Lowe's store for health and wellness support.